Business Analyst, Operational Excellence (Workday HCM & Security)

Who We Are
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Position Purpose:

The Business Analyst, Operational Excellence role exists to support The Salvation Army’s digital transformation by ensuring HR systems, processes, and data are effectively implemented, maintained, and optimized. This position helps improve employee experiences and organizational efficiency by providing HR analytics, managing process and system improvements, and ensuring Workday HCM configurations align with business needs, compliance requirements, and strategic objectives. Through collaboration with stakeholders and external partners, the role enables data-driven decision-making that strengthens HR operations and supports The Salvation Army’s mission across Canada.

This is a temporary, fixed-term contract ending on August 31, 2027.

Key Accountabilities:

• Collaborate with HR, IT, and business stakeholders to prioritize enhancements, align system initiatives with organizational needs, and support successful project delivery.
• Gather and document business requirements to ensure HR processes, data, and system solutions effectively support operational objectives.
• Translate business needs into Workday HCM and Security solutions, bridging gaps between user requirements and system capabilities.
• Resolve complex Tier 3 support issues and provide subject matter expertise to maintain system reliability, compliance, and user satisfaction.
• Analyze HR data and reporting trends to generate insights that inform strategic decision-making and drive operational excellence.
• Recommend process and security improvements that enhance data accuracy, governance, efficiency, and overall system performance.
• Implement system enhancements, releases, and change management activities to continuously improve HR technology, reporting, and user experience.
• Manage data migration, validation, reconciliation, and risk mitigation activities to ensure accurate and successful system implementations.
• Oversee governance, testing, approvals, gap analyses, and cross-functional impacts to ensure HR processes and Workday configurations remain effective, compliant, and aligned with business requirements.

Education & Experience Qualifications:

• A university degree in computer science or an approved equivalent combination of education and experience.
• Workday Certifications (preferable benefits, compensation and absence) or equivalent years of hand-on experience.
• 3-5 years of Workday experience including business process, reporting and demand management
• 2 -3 years previous experience in Business Analysis. Business problem identification, Critical thinking and problem-solving skills, requirement gathering and analysis, value analysis/benefits mapping, process mapping.
• Strong expertise in Workday HCM and Security, with the ability to support, configure, and optimize core HR systems and processes.
• Proven experience delivering large-scale, high-profile projects within complex, multi-system and multi-business environments.
• Demonstrated success working within cross-functional project delivery teams on initiatives of significant scope and impact.
• Skilled in business relationship management, including stakeholder engagement, requirements analysis, consultation, and influencing decision-making.
• Highly adaptable and flexible, with the ability to manage multiple priorities, competing deadlines, and changing business needs.
• Experience working in Agile environments, collaborating effectively with technical and business teams to deliver solutions.
• Advanced proficiency in Microsoft Excel, with strong working knowledge of Microsoft Word and PowerPoint for reporting, analysis, and presentations.
• Excellent communication, analytical, and problem-solving abilities, combined with a commitment to continuous learning and professional development in fast-paced environments.

Compensation:

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.