Teams at The Salvation Army in Canada

Support and execute digital marketing strategies by creating social content (written, photo, video), managing social scheduling and community engagement, maintaining CMS/website content with on-site SEO, reporting on performance, analyzing digital data, researching trends and competitors, and collaborating with the marketing team to optimize campaigns and drive engagement.

Lead requirements gathering and translate business needs into functional specifications for Salesforce, ServiceNow, and DXP/DAM. Facilitate stakeholder workshops, partner with architects and vendors, manage requirements and testing, support vendor selection and SaaS implementations, and recommend process and system improvements to drive digital transformation.

Lead large, complex IT projects end-to-end: develop plans, manage scope/schedule/budget/risks, negotiate vendor contracts, mentor junior PMs, engage stakeholders, report to leadership, and conduct project closure and lessons learned.