Teams at The Salvation Army in Canada

Lead requirements gathering and translate business needs into functional specifications for Salesforce, ServiceNow, and DXP/DAM. Facilitate stakeholder workshops, partner with architects and vendors, manage requirements and testing, support vendor selection and SaaS implementations, and recommend process and system improvements to drive digital transformation.

The IT Service Management Analyst coordinates incident, change, release, request, asset, and configuration management processes. The role monitors service performance and SLAs, supports governance and CAB activities, develops documentation and KPI reports, analyzes recurring issues, and drives continuous improvement. The analyst collaborates with technical teams, vendors, and stakeholders, supports ITIL maturity, coaches teams on process adherence, and helps deliver reliable, customer-focused technology services.

Coordinates community relations, fundraising initiatives, donor development, and grant activities for The Salvation Army. Researches funding opportunities, writes and submits grant proposals, manages reporting and compliance, builds relationships with donors and community partners, supports fundraising campaigns, and tracks financial and performance metrics. The role also prepares presentations, maintains records, conducts event debriefs, and promotes the organization’s mission through public awareness and external communications.