Jobs at SWTCH

Designs and maintains DevOps infrastructure, including Kubernetes and Docker Swarm platforms, CI/CD pipelines, cloud environments, infrastructure-as-code, deployment automation, monitoring, alerting, and reliability improvements. The role requires extensive AWS experience and collaboration with development and architecture teams to support scalable, secure, highly available software delivery.

Design and build SWTCH’s automated end-to-end testing practice from the ground up. Develop functional, regression, integration, and E2E test suites for web, mobile, API, and backend products; integrate testing into CI/CD; investigate failures; track defects; and improve coverage. Partner with Product and Engineering to define testable requirements and edge cases, perform exploratory testing, and mentor engineers in automation practices.

Manage named and pooled customer accounts across real estate, multifamily, commercial, utility, municipal, and enterprise segments. Lead onboarding, adoption, value realization, renewals, expansion, customer health monitoring, escalations, and advocacy. Deliver high-touch and scaled engagement through business reviews, webinars, email campaigns, office hours, and self-service resources. Collaborate with Product, Operations, Support, and technical teams while maintaining CRM documentation and improving customer success processes.

Executive technology leader responsible for unifying Product, Software Engineering, and Hardware organizations. Owns technology strategy, product roadmap, architecture, scalability, reliability, security, and full hardware-to-cloud product integration. Builds high-performing leadership teams, improves execution discipline, and partners with executive, commercial, and customer-facing teams to translate growth priorities into scalable solutions. Requires extensive senior leadership experience in complex hardware/software, IoT, distributed systems, or related environments.

Leads SWTCH’s remote Tier 1 and Tier 2 Technical Support organization, overseeing operations, service levels, workforce planning, escalations, quality, and customer satisfaction. The role manages support leaders and agents, builds scalable processes and knowledge systems, analyzes operational data, drives automation and product improvements, and partners cross-functionally with Engineering, Product, Customer Success, Network Operations, and Deployment. The Director also recruits and develops talent while ensuring continuous improvement and effective handling of critical customer incidents.

Develops sales opportunities for EV charging solutions across Western Canada. Responsibilities include responding to inbound leads, researching prospects, managing client relationships, pursuing agreements, supporting channel partnerships, monitoring market and competitive trends, collaborating with marketing and sales, maintaining CRM records, and exceeding performance metrics. The role requires Pacific or Mountain time-zone hours and 15–20% travel.