Teams at Scene+

Lead fraud investigation, monitoring, prevention, and operational improvements across the Scene+ loyalty ecosystem. Analyze suspicious accounts, transactions, behavioral patterns, and fraud trends; configure detection rules, reduce false positives, and recommend controls and AI-enabled solutions. Manage fraud prevention systems, automate investigative workflows, maintain operational procedures, and collaborate with cybersecurity, legal, member services, technology, and partner fraud teams to protect members and reduce losses.

Develop and manage 12-month marketing strategies for partner portfolios, aligning promotions, budgets, timelines, and member objectives. Analyze campaign and offer performance, optimize marketing effectiveness, oversee asset and media deployment, manage partner relationships, and present results to senior leadership. The role requires strategic planning, data-driven decision-making, budget management, project coordination, stakeholder influence, and the ability to manage multiple campaigns and competing priorities in a hybrid Toronto setting.

Manage end-to-end configuration, execution, monitoring, and quality assurance of personalized loyalty offers using Salesforce Loyalty Management. Coordinate campaigns with Marketing Cloud, Data Cloud, and cross-functional teams, troubleshoot issues, maintain offer calendars and dashboards, and support continuous improvement of marketing operations to deliver accurate member experiences.