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Oversee and manage a team of support professionals, handle escalations, foster team development, manage the knowledge base, and ensure high standards of team performance in a fast-paced SaaS company environment. Responsible for managing KPIs, leading team meetings, handling supervisor-level interactions, and assisting with tickets across different channels. Provide coaching, mentorship, and performance reviews to support team members' career growth. Maintain knowledge bases and customer communication templates.

The Director of Consumer Growth will lead growth strategies for user acquisition, engagement, and retention in the delivery tech ecosystem. Responsibilities include developing growth strategies, analyzing consumer behavior, managing campaigns, improving retention, and expanding into new markets.