Teams at Sauce

Lead and unify Customer Success and Support into a single CX function; manage regional teams and managers; own retention, health scores, onboarding, escalations, and product partnerships; build dashboards, automations, and health-scoring systems; partner with Product and Sales; personally handle high-stakes accounts and after-hours crises to drive data-driven retention and product quality.

Lead end-to-end AI product development: design, build, deploy, and iterate AI-native features (agents, RAG, tool-use). Own full stack (frontend, backend, data, model integration), establish feedback loops (evals, telemetry), partner with product and operations, and make pragmatic build-vs-buy decisions to deliver production-quality AI features for restaurant operations.

Lead and systematize cross-functional operations: own multi-team escalations, build playbooks/runbooks, establish SLAs and metrics, eliminate root causes via automation/agents, and scale delivery and support operations into documented, measurable teams.