Teams at Riverside.fm

Leads and mentors a team of eight Business Development Representatives, managing performance, coaching, recruiting, onboarding, outbound sales strategy, and KPI reporting. The role focuses on scaling Riverside’s outbound sales motion, improving messaging and outreach effectiveness, exceeding growth targets, and developing a high-performance team. Success requires sales leadership, data-driven decision-making, strong communication, technology fluency, adaptability, and experience in a fast-paced technology company.

Lead live onboarding and training sessions, educate customers on new features, create customer-facing resources, support Customer Success team training, identify customer milestones and risks, and collaborate with Sales, Product, Marketing, and Customer Success to improve adoption, satisfaction, and retention.

Manage a portfolio of enterprise SaaS customers as a strategic advisor, driving onboarding, product adoption, retention, renewals, and expansion. Lead business reviews, identify customer growth opportunities, resolve challenges, and collaborate with Product and Marketing to influence roadmap priorities. The role requires strong relationship management, analytical skills, KPI ownership, and occasional client visits. Candidates must be based in Toronto or the GTA and attend the downtown Toronto office once monthly.