Jobs at Riverside.fm

Leads and mentors a team of eight Business Development Representatives, managing performance, coaching, recruiting, onboarding, outbound sales strategy, and KPI reporting. The role focuses on scaling Riverside’s outbound sales motion, improving messaging and outreach effectiveness, exceeding growth targets, and developing a high-performance team. Success requires sales leadership, data-driven decision-making, strong communication, technology fluency, adaptability, and experience in a fast-paced technology company.

Lead live onboarding and training sessions, educate customers on new features, create customer-facing resources, support Customer Success team training, identify customer milestones and risks, and collaborate with Sales, Product, Marketing, and Customer Success to improve adoption, satisfaction, and retention.

Manage a portfolio of enterprise SaaS customers as a strategic advisor, driving onboarding, product adoption, retention, renewals, and expansion. Lead business reviews, identify customer growth opportunities, resolve challenges, and collaborate with Product and Marketing to influence roadmap priorities. The role requires strong relationship management, analytical skills, KPI ownership, and occasional client visits. Candidates must be based in Toronto or the GTA and attend the downtown Toronto office once monthly.

Outbound-focused Business Development Representative responsible for researching, prospecting, and qualifying leads in Toronto/GTA. Conduct cold calls, emails, and social outreach, craft personalized messaging, maintain CRM records, set meetings for sales, and collaborate on outbound strategies. Occasional travel for conferences; role supports a fast-paced, goal-oriented sales environment.

As an Agency Account Executive, manage the sales cycle from initial meetings to closing, driving revenue and building partnerships with clients. Work collaboratively across teams to track performance and enhance sales processes while engaging potential users effectively.

Lead live onboarding and training sessions, educate customers on platform features, and create customer-facing guides, decks, and workshops. Collaborate with Sales, Customer Success, Product, and Marketing to ensure smooth handoffs and current resources. Support internal team training, identify customer milestones and risks, drive first value, and help improve customer satisfaction, adoption, and retention.

Outbound-focused Business Development Representative responsible for researching and prospecting high-potential leads, conducting cold calls and personalized outreach, qualifying opportunities, maintaining CRM records, and setting meetings for the sales team. Collaborates on outreach strategy and may travel occasionally for conferences and networking.

Engage with prospective users, manage the full sales cycle, refine sales processes, track performance, and present proposals to management.