Jobs at Relay Financial

Lead architecture and high-risk technical work across interconnected systems. Drive ambiguous cross-team initiatives from problem definition through measurable outcomes, connect technical decisions to customer and business priorities, establish engineering standards and tooling, influence teams without formal authority, and coach engineers into greater ownership. The role contributes to technical direction for fintech products and improves reliability, security, maintainability, delivery, and operational effectiveness across Engineering.

Build and own full-stack banking product features from design through deployment and monitoring. Manage production systems, infrastructure, scalability, reliability, and performance. Collaborate with Product, Design, and engineering teams, mentor junior engineers, improve code quality and development processes, and influence technical direction. The role uses TypeScript, React, Node.js, AWS, Terraform, and related cloud and development tools.

Build and deploy secure, reusable LLM infrastructure across its lifecycle; lead emerging-technology research and proof-of-concepts; enable engineering teams with AI tooling and guidance; advise product teams on technical decisions; and improve code quality, performance, processes, and long-term technical strategy.

Own end-to-end full-stack software development, including design, coding, testing, deployment, monitoring, and production infrastructure. Build scalable, reliable fintech products while collaborating with Product and Design. Drive technical improvements, mentor junior engineers, influence technical direction, and deliver customer-focused features in a fast-paced environment.

Lead Voyager, Relay’s applied AI and innovation engineering team. Own shared LLM infrastructure reliability, security, deployment, and monitoring; guide production agentic systems; lead emerging-technology research and proofs of concept; enable teams with AI tooling and patterns; oversee delivery and engineering processes; and hire, coach, and develop senior and staff engineers.

Own brand design projects across digital, lifecycle, web, social, campaigns, events, and sales channels. Translate marketing strategy and customer insights into clear visual concepts, manage projects from brief to delivery, present design rationale, incorporate feedback, and maintain brand consistency. Build reusable templates and documentation, develop specialty expertise, collaborate cross-functionally, and use performance signals and AI tools to improve creative work.

Review new business applications through compliance, KYC/KYB, document verification, and fraud checks. Make approve or decline decisions, identify synthetic identities and fraudulent activity, and document findings for compliance review. Recommend improvements to onboarding rules and controls while balancing fraud prevention with customer experience. Use AI tools to investigate efficiently and improve workflows. The role requires sound judgment, problem-solving, initiative, comfort with ambiguity, and sustained productivity.

Own product-led growth and monetization marketing across paywalls, upgrade prompts, pricing, trials, and lifecycle experiences. Partner with Product, Design, Data, Brand, Demand Gen, Legal, and Compliance to shape product decisions, maintain consistent messaging, understand customers and competitors, and run experiments that improve revenue. The role requires strong writing, customer insight, experimentation, and familiarity with fintech, startups, SMBs, and usage-based pricing.

Own initial sales conversations with prospective small-business customers through inbound and outbound outreach. Conduct discovery, understand business and financial needs, explain Relay’s value, handle objections, qualify prospects, and provide context for Account Executives. Meet activity and conversion targets, apply coaching, identify lead-quality and process issues, and help improve sales resources and workflows in an evolving environment.

Own the full sales cycle for Relay’s digital banking platform, from prospecting through close and post-close activation. Advise small-business owners, accountants, and bookkeepers using a consultative sales approach; translate product capabilities into business value; generate inbound and outbound pipeline; meet sales goals; and collaborate cross-functionally with marketing, risk, customer experience, revenue operations, and enablement teams.

Own Relay’s integrated campaign strategy, calendar, briefs, operating cadence, measurement, and budgets across Brand, Demand Gen, Lifecycle, Product Marketing, and Influencer teams. Coordinate cross-functional launches, connect brand campaigns to full-funnel outcomes, establish repeatable campaign processes, present actionable performance insights, and embed AI into planning, production, and reporting. The role requires strong storytelling, channel fluency, stakeholder management, and customer understanding, ideally in B2B SaaS or fintech.

Own risk strategy and operating models for new credit and payroll products. Lead transaction monitoring operations, people management, staffing, service levels, risk rules, controls, workflows, and performance metrics. Partner with Product, Engineering, Data, Compliance, and Customer Experience teams to identify risks, analyze transaction data, investigate failures, and improve decision quality. Build scalable programs from zero to one while balancing loss prevention, customer experience, and operational efficiency.

Own activation from first login to funded, habitual use: define vision and metrics, run experiments, reduce friction (KYC/fraud), build lifecycle infrastructure, drive adoption of sticky products, and align cross-functional teams to improve time-to-first-deposit and 90-day adoption and revenue.

Build quality engineering frameworks, test suites, CI infrastructure, and developer tools for distributed Core Banking and Risk systems. Lead shift-left quality practices, diagnose operational bottlenecks, analyze defect data, influence engineering teams, mentor junior engineers, and communicate quality metrics to leadership. The role is approximately 75% hands-on development and 25% team influence, mentorship, and adoption efforts.

Build Relay’s owned-event and community marketing engine by developing SMB community relationships, managing ecosystem partner co-marketing, designing virtual and in-person event programs, creating repeatable event playbooks, and coordinating pre-event, on-site, and post-event engagement with Sales. Measure programs against brand awareness, leads, demos, approvals, pipeline, and relationship quality.

Own end-to-end demand generation for Relay’s upmarket and established SMB segment. Develop full-funnel strategy, campaigns, nurture programs, webinars, community activations, demos, and case studies. Forecast and manage qualified-lead, pipeline, and revenue targets; own the segment budget; partner with Sales and BDR teams to improve lead quality and funnel conversion; and use AI for research, ideation, synthesis, and reporting.

Own end-to-end verticalized demand-generation campaigns: strategy, multi-channel execution, and measurement. Build 12-month and quarterly evergreen calendars, run activations (webinars, events, content, sponsorships), coordinate cross-functional teams, optimize conversion funnels, report on cost and customer quality, and turn successful plays into repeatable motions to scale segment GTM.

Develop and own Relay's YouTube strategy and video production end-to-end: concepting, scripting, shoots, talent and vendor coordination, editing oversight, performance analysis, and cross-functional alignment to drive educational and brand-focused content for small business owners.

Lead delivery, technical strategy, engineering processes, cross-functional collaboration, and people management for the Accounts engineering team. Build and scale a high-performing team through hiring, coaching, and performance management while shipping high-quality fintech products. Partner with Product, Design, and leadership to align technical execution with customer and business needs, manage tradeoffs, and improve predictable delivery.

As a Risk Analyst, you will monitor transactions for fraud and compliance, document investigations, and ensure quick approvals for legitimate businesses while managing potential fraud threats.