Jobs at Relay Financial

Own product-led growth and monetization marketing across paywalls, upgrade prompts, pricing, trials, and lifecycle experiences. Partner with Product, Design, Data, Brand, Demand Gen, Legal, and Compliance to shape product decisions, maintain consistent messaging, understand customers and competitors, and run experiments that improve revenue. The role requires strong writing, customer insight, experimentation, and familiarity with fintech, startups, SMBs, and usage-based pricing.

Own initial sales conversations with prospective small-business customers through inbound and outbound outreach. Conduct discovery, understand business and financial needs, explain Relay’s value, handle objections, qualify prospects, and provide context for Account Executives. Meet activity and conversion targets, apply coaching, identify lead-quality and process issues, and help improve sales resources and workflows in an evolving environment.

Own the full sales cycle for Relay’s digital banking platform, from prospecting through close and post-close activation. Advise small-business owners, accountants, and bookkeepers using a consultative sales approach; translate product capabilities into business value; generate inbound and outbound pipeline; meet sales goals; and collaborate cross-functionally with marketing, risk, customer experience, revenue operations, and enablement teams.

Own Relay’s integrated campaign strategy, calendar, briefs, operating cadence, measurement, and budgets across Brand, Demand Gen, Lifecycle, Product Marketing, and Influencer teams. Coordinate cross-functional launches, connect brand campaigns to full-funnel outcomes, establish repeatable campaign processes, present actionable performance insights, and embed AI into planning, production, and reporting. The role requires strong storytelling, channel fluency, stakeholder management, and customer understanding, ideally in B2B SaaS or fintech.

Own risk strategy and operating models for new credit and payroll products. Lead transaction monitoring operations, people management, staffing, service levels, risk rules, controls, workflows, and performance metrics. Partner with Product, Engineering, Data, Compliance, and Customer Experience teams to identify risks, analyze transaction data, investigate failures, and improve decision quality. Build scalable programs from zero to one while balancing loss prevention, customer experience, and operational efficiency.

Own activation from first login to funded, habitual use: define vision and metrics, run experiments, reduce friction (KYC/fraud), build lifecycle infrastructure, drive adoption of sticky products, and align cross-functional teams to improve time-to-first-deposit and 90-day adoption and revenue.

Build quality engineering frameworks, test suites, CI infrastructure, and developer tools for distributed Core Banking and Risk systems. Lead shift-left quality practices, diagnose operational bottlenecks, analyze defect data, influence engineering teams, mentor junior engineers, and communicate quality metrics to leadership. The role is approximately 75% hands-on development and 25% team influence, mentorship, and adoption efforts.

Build and deploy secure, reusable LLM systems across their lifecycle, lead emerging-technology research and proofs of concept, and enable product teams to ship AI workflows safely. Partner with teams as an AI technical expert, influence architecture and strategy, improve engineering processes, mentor junior engineers, and deliver full-stack solutions from exploratory prototypes through production infrastructure.

Build and operate secure, reusable LLM infrastructure across its lifecycle; lead research, prototypes, and technology evaluations; enable engineering teams with AI tooling and patterns; advise product teams on AI decisions; and influence technical strategy, code quality, performance, and development practices. The role requires full-stack engineering, ownership of significant components, mentoring, collaboration, and comfort moving between exploratory work and production systems.

Build and own internal tools, admin interfaces, and workflows that replace manual processes and improve operational efficiency. Responsibilities include full-stack development, testing, deployment, monitoring, production system ownership, infrastructure optimization, and improving platform reliability and scalability. The role also involves internal user discovery, prioritizing workflow improvements, mentoring junior engineers, and influencing technical direction.

Build Relay’s owned-event and community marketing engine by developing SMB community relationships, managing ecosystem partner co-marketing, designing virtual and in-person event programs, creating repeatable event playbooks, and coordinating pre-event, on-site, and post-event engagement with Sales. Measure programs against brand awareness, leads, demos, approvals, pipeline, and relationship quality.

Own end-to-end demand generation for Relay’s upmarket and established SMB segment. Develop full-funnel strategy, campaigns, nurture programs, webinars, community activations, demos, and case studies. Forecast and manage qualified-lead, pipeline, and revenue targets; own the segment budget; partner with Sales and BDR teams to improve lead quality and funnel conversion; and use AI for research, ideation, synthesis, and reporting.

Own end-to-end verticalized demand-generation campaigns: strategy, multi-channel execution, and measurement. Build 12-month and quarterly evergreen calendars, run activations (webinars, events, content, sponsorships), coordinate cross-functional teams, optimize conversion funnels, report on cost and customer quality, and turn successful plays into repeatable motions to scale segment GTM.

The Director of Engineering will lead and scale the engineering team to support the company's growth, fostering innovation and aligning engineering strategies with business goals.

Design, build, and operate end-to-end fintech features; own production systems and infrastructure; collaborate with Product and Design; mentor juniors; drive technical improvements, reliability, and scalability across the platform.

Develop and own Relay's YouTube strategy and video production end-to-end: concepting, scripting, shoots, talent and vendor coordination, editing oversight, performance analysis, and cross-functional alignment to drive educational and brand-focused content for small business owners.

Lead delivery, technical strategy, engineering processes, cross-functional collaboration, and people management for the Accounts engineering team. Build and scale a high-performing team through hiring, coaching, and performance management while shipping high-quality fintech products. Partner with Product, Design, and leadership to align technical execution with customer and business needs, manage tradeoffs, and improve predictable delivery.

As a Risk Analyst, you will monitor transactions for fraud and compliance, document investigations, and ensure quick approvals for legitimate businesses while managing potential fraud threats.

Own and build Relay’s end-to-end compliance program covering AML, sanctions, KYB/CDD, regulatory change, monitoring, testing, investigations, and governance. Manage the sponsor-bank relationship, audit and exam readiness, product approvals, reporting, and remediation. Build and lead the compliance team, introduce AI and automation, embed compliance into product development, and provide board-level reporting on risk and program effectiveness.

Manage and optimize a $2–3M monthly paid media program across search, social, publisher, CTV, YouTube, and direct mail. Own budget allocation, testing, vendor relationships, and creative feedback loops. Use SQL and Metabase daily, work with data scientists on attribution and MMM, scale publisher and paid social channels, and protect LTV:CAC unit economics while driving approvals.