Jobs at OpenTable

Leads the Enterprise Systems engineering team, overseeing business-facing product development, integrations, architecture decisions, reporting, operational support, stakeholder alignment, and delivery for finance and business teams. Writes and reviews code, maintains reliable and observable platforms, manages priorities and deadlines, and mentors engineering staff. The role requires extensive enterprise software development experience, financial systems integration expertise, JavaScript/TypeScript, PHP, and SQL proficiency.

Manage a portfolio of restaurant partners to improve platform engagement, reservation availability, product adoption, and retention. Resolve partner issues, use customer data to recommend actions, deliver remote consultations and training, and build trusted relationships. Collaborate with support and field teams, maintain documentation, meet performance goals, and contribute insights that improve customer health and reduce churn.

Manage product and partner marketing initiatives to drive platform adoption and revenue. Deliver data-driven insights, sales enablement, executive presentations, and high-touch support on complex deals while collaborating across global teams.

Lead and contribute to the development of scalable web applications and localization infrastructure using Node.js, React, TypeScript, GraphQL, and related technologies. Mentor engineers, guide architecture, improve developer tooling and workflows, maintain infrastructure components, participate in code reviews, troubleshoot issues, and promote engineering best practices across teams.

Owns the end-to-end international revenue and expense close under US GAAP for a global, multi-entity business. Leads balance sheet reconciliations, financial reporting, variance analysis, technical accounting assessments, and cross-functional commercial partnerships. Drives standardization, automation, process governance, and accounting transformation while leading and developing accounting professionals.

Leads product design vision and strategy for OpenTable’s Hospitality portfolio, focusing on restaurant guest communication, personalization, and AI-enabled experiences. Partners with product, engineering, data, and research leaders to shape product direction, transform complex guest data into trusted interfaces, deliver polished accessible designs, align senior stakeholders, and mentor designers. Requires a strong portfolio, Figma expertise, strategic leadership, communication skills, and experience designing complex products.

The Senior Business Systems Analyst manages financial applications, configures system enhancements, troubleshoots incidents, supports monthly financial close, and provides operational support to finance teams. The role gathers requirements, coordinates integrations and testing, oversees user acceptance testing, maintains documentation, ensures compliance and data accuracy, and identifies process improvements. It requires collaboration with finance, engineering, analytics, product, and global business teams, along with expertise in financial processes and systems such as NetSuite.

Designs, automates, and operates self-hosted Linux and Kubernetes infrastructure across global bare-metal environments. Responsibilities include maintaining high availability, managing control planes and container platforms, troubleshooting system-level incidents, conducting root-cause analysis, building automation and self-service tools, improving observability, and supporting production systems through on-call rotation. The role also collaborates with distributed engineering teams on infrastructure standardization and may support AI/ML workloads.

Leads marketing analytics strategy across North America by building data flows, ETL processes, reporting pipelines, dashboards, and standardized metrics. Evaluates campaigns through advanced analytics and A/B testing, translates business requirements into technical specifications, and delivers strategic insights to executive, marketing, engineering, and finance leaders. The role also manages analytics requests and drives operational efficiency through cross-functional collaboration.

Leads analytics and revenue strategy for global restaurant sales, services, and marketing teams. Builds dashboards, financial models, forecasts, and reporting tools; ensures data quality and metric alignment; identifies trends and opportunities; presents insights to executives; and improves Salesforce, workflows, revenue operations, sales processes, and business performance.

Staff Machine Learning Engineer sets technical direction for production ML architecture, deployment, serving, monitoring, testing, CI/CD, observability, and incident response. The role builds high-throughput, low-latency ML services; leads MLOps practices; supports recommendations, ranking, multimodal systems, LLMs, and AI agents; and drives cross-team technical decisions and multi-quarter initiatives.

Leads budgeting, forecasting, long-term planning, and consolidated P&L oversight. Analyzes performance metrics, builds executive reports and dashboards, develops financial models for investments and growth initiatives, and partners with Marketing, Product, and Accounting. Drives cross-functional strategic workstreams and improves financial systems, reporting, and analysis through automation and scalable process enhancements.

Lead analytics and operations for Sales and Services: build dashboards, forecasts, and financial models; surface data-driven insights; manage requests and stakeholder relationships; improve SFDC data and processes; partner with BI and product teams to optimize reporting and operational efficiency.

Prototype, evaluate, and productionize machine learning systems for restaurant content understanding, retrieval, ranking, matching, and recommendations. Build scalable data and ML pipelines, design experiments and evaluation frameworks, apply LLMs and multimodal methods, and develop reusable tooling. The role requires collaboration with engineering, product, and content teams to translate business needs into reliable, scalable ML solutions.

Lead product design for OpenTable’s OTKit design system and Table Management System platform. Shape design-system strategy, governance, adoption, and documentation; translate complex operational workflows into localized web and native experiences; and integrate responsible AI into prototyping, design QA, accessibility, and component guidance. Partner with engineering, product, research, and data teams to ensure cohesive, accessible implementation across platforms while mentoring and enabling product teams.

Build and deploy production-ready AI applications, including LLM integrations, RAG pipelines, agentic workflows, and automated triggers. Partner with strategy, sales, and operations teams to identify business opportunities, integrate AI systems with Snowflake, APIs, and third-party tools, optimize manual processes, and implement evaluation and monitoring frameworks. Communicate technical solutions to non-technical stakeholders while owning projects from discovery through deployment.

Drafts, reviews, and negotiates international commercial agreements across multiple jurisdictions. Advises business teams on product, payment, customer support, vendor, and contractual dispute matters while assessing and mitigating legal risk. Maintains contracting playbooks, workflows, and self-service processes, and collaborates with procurement, external stakeholders, and global legal teams.

Lead a globally distributed team of 10 engineers owning runtime foundations (Kubernetes, service mesh, Vault, Kafka). Drive quarterly priorities, coordinate cross-functional work, mentor engineers, manage on-call responsibilities, improve reliability, and communicate risks and trade-offs to stakeholders.

Leads and scales a technical program management team across product and engineering organizations. Partners with executives, establishes operating rhythms and governance, translates strategy into execution plans, manages dependencies and escalations, mentors TPMs, and improves software delivery, technical planning, risk management, and developer productivity. The role also drives organizational transformation and adapts development lifecycles to AI-enabled engineering workflows in a globally distributed, hybrid environment.

Lead FP&A for OpEx, CapEx, and commissions: own budgeting, forecasting, ROI modeling, commission plan oversight, management reporting, and process automation while partnering with operational leaders.