Jobs at OpenTable

Lead analytics and operations for Sales and Services: build dashboards, forecasts, and financial models; surface data-driven insights; manage requests and stakeholder relationships; improve SFDC data and processes; partner with BI and product teams to optimize reporting and operational efficiency.

Prototype, evaluate, and productionize machine learning systems for restaurant content understanding, retrieval, ranking, matching, and recommendations. Build scalable data and ML pipelines, design experiments and evaluation frameworks, apply LLMs and multimodal methods, and develop reusable tooling. The role requires collaboration with engineering, product, and content teams to translate business needs into reliable, scalable ML solutions.

Lead product design for OpenTable’s OTKit design system and Table Management System platform. Shape design-system strategy, governance, adoption, and documentation; translate complex operational workflows into localized web and native experiences; and integrate responsible AI into prototyping, design QA, accessibility, and component guidance. Partner with engineering, product, research, and data teams to ensure cohesive, accessible implementation across platforms while mentoring and enabling product teams.

Own the end-to-end booking funnel across web and mobile apps, from search and discovery through restaurant profiles and checkout. Set product strategy, roadmap, and conversion goals; analyze funnel performance; and deliver experiments that improve conversion and booking economics. Translate customer problems into technical requirements, partner with engineering, design, data science, and research, and lead global cross-functional teams across ranking, personalization, search, and checkout experiences.

Design and deliver field-ready enablement programs for new hires and customer-facing teams. Diagnose performance gaps through call monitoring, ride-alongs, CRM data, and KPIs; facilitate practical learning sessions; translate field feedback into training content and talk tracks; and manage cross-functional program execution, readiness metrics, and post-training analysis.

Build and deploy production-ready AI applications, including LLM integrations, RAG pipelines, agentic workflows, and automated triggers. Partner with strategy, sales, and operations teams to identify business opportunities, integrate AI systems with Snowflake, APIs, and third-party tools, optimize manual processes, and implement evaluation and monitoring frameworks. Communicate technical solutions to non-technical stakeholders while owning projects from discovery through deployment.

Drafts, reviews, and negotiates international commercial agreements across multiple jurisdictions. Advises business teams on product, payment, customer support, vendor, and contractual dispute matters while assessing and mitigating legal risk. Maintains contracting playbooks, workflows, and self-service processes, and collaborates with procurement, external stakeholders, and global legal teams.

Leads the Enterprise Systems engineering team, overseeing business-facing product development, integrations, architecture decisions, reporting, operational support, stakeholder alignment, and delivery for finance and business teams. Writes and reviews code, maintains reliable and observable platforms, manages priorities and deadlines, and mentors engineering staff. The role requires extensive enterprise software development experience, financial systems integration expertise, JavaScript/TypeScript, PHP, and SQL proficiency.

Lead a globally distributed team of 10 engineers owning runtime foundations (Kubernetes, service mesh, Vault, Kafka). Drive quarterly priorities, coordinate cross-functional work, mentor engineers, manage on-call responsibilities, improve reliability, and communicate risks and trade-offs to stakeholders.

Leads and scales a technical program management team across product and engineering organizations. Partners with executives, establishes operating rhythms and governance, translates strategy into execution plans, manages dependencies and escalations, mentors TPMs, and improves software delivery, technical planning, risk management, and developer productivity. The role also drives organizational transformation and adapts development lifecycles to AI-enabled engineering workflows in a globally distributed, hybrid environment.

Lead FP&A for OpEx, CapEx, and commissions: own budgeting, forecasting, ROI modeling, commission plan oversight, management reporting, and process automation while partnering with operational leaders.

Administer global macOS and Windows device fleets, manage security and compliance policies, respond to endpoint incidents, automate integrations with directory and third-party tools, manage asset and metrics, and contribute to Agile team projects while leading EPM initiatives and mentoring teammates.

Lead high-impact go-to-market strategic initiatives including competitive intelligence, sales enablement, and market analysis. Translate quantitative and qualitative insights into executive-ready narratives, support complex deals, launch partnerships and pilots, and refine GTM motions for international growth. Partner with Product, Sales, and leadership to deliver data-driven recommendations and compelling presentations.

Lead and grow a team of DBAs and data engineers to ensure reliable, scalable, and secure data infrastructure. Oversee heterogeneous databases, define cloud and containerization strategies, drive IaC and automation, support data pipelines and ETL/ELT, and implement high availability and disaster recovery practices.

Lead product strategy and roadmap to integrate strategic partners into OpenTable's consumer marketplace. Partner with Business Development, Engineering, Design, Legal, and Finance to deliver API-driven integrations, define success metrics, run experiments, optimize diner conversion and retention, and communicate results to executives and external partners.

Manage product and partner marketing initiatives to drive platform adoption and revenue. Deliver data-driven insights, sales enablement, executive presentations, and high-touch support on complex deals while collaborating across global teams.

Owner of cross-channel lifecycle execution across Marketo and Pendo: build automated onboarding, adoption, retention, expansion, and winback journeys; manage audience segmentation, triggers, suppression, and personalization; troubleshoot data flows with SFDC/RevOps; run A/B tests and performance optimization; improve QA, processes, and scalable lifecycle infrastructure.

Lead and grow backend engineering teams powering OpenTable's Diner Platform. Own technical direction, architecture, and reliability of distributed, high-scale reservation and availability systems. Translate product goals into execution plans, drive incident response and operational excellence, and collaborate across Product, Design, and platform teams to deliver scalable, low-latency services.

Lead a team building and maintaining high-scale partner-facing APIs and integrations. Define API standards, ensure security and resilience, manage cross-company dependencies, coach engineers, and scale agentic and third-party access while optimizing performance and developer experience.

The Senior Frontend Engineer will build tools for restaurant management, focusing on availability planning and event offerings, using modern frontend technologies.