Teams at Miele & Cie. KG

Develop and analyze demand forecasts, manage inventory plans, collaborate with Sales/Marketing/Operations, support new product launches, track forecast vs. actuals, improve forecast accuracy, and present insights to North America business leaders.

Lead CRM strategy and performance marketing efforts, oversee campaign execution and optimization, analyze customer and campaign data to drive growth, and coordinate cross-functional teams to improve acquisition, retention, and ROI.

Lead and develop a bilingual call centre team, manage daily operations and KPIs (SLA, AHT, FCR, CSAT, NPS), resolve escalations, run training and workforce planning, analyze performance for continuous improvement, manage budgets and engagement initiatives.