Teams at Miele & Cie. KG

Coordinate and administratively support third-party warehouse, delivery, and installation partners. Audit invoicing, track partner compliance (contracts, SOPs, COIs), manage claims and corrective actions, support delivery/install planning, maintain trackers and scorecards, and drive issue resolution and continuous improvement while keeping stakeholders informed.

Provide bilingual (French/English) technical support for residential appliances: resolve complex service issues, guide technicians on diagnostics and service procedures, support product launches, manage work orders and parts, identify quality trends, and drive continuous improvement in processes and documentation.

Lead CRM strategy and performance marketing efforts, oversee campaign execution and optimization, analyze customer and campaign data to drive growth, and coordinate cross-functional teams to improve acquisition, retention, and ROI.