Jobs at Miele & Cie. KG

Coordinate and administratively support third-party warehouse, delivery, and installation partners. Audit invoicing, track partner compliance (contracts, SOPs, COIs), manage claims and corrective actions, support delivery/install planning, maintain trackers and scorecards, and drive issue resolution and continuous improvement while keeping stakeholders informed.

Provide bilingual (French/English) technical support for residential appliances: resolve complex service issues, guide technicians on diagnostics and service procedures, support product launches, manage work orders and parts, identify quality trends, and drive continuous improvement in processes and documentation.

Lead CRM strategy and performance marketing efforts, oversee campaign execution and optimization, analyze customer and campaign data to drive growth, and coordinate cross-functional teams to improve acquisition, retention, and ROI.

Create and analyze demand forecasts, manage inventory to avoid stockouts/overstock, support product launches, collaborate with Sales/Marketing/Operations, monitor forecast vs actual performance, drive forecast accuracy improvements using large datasets and present insights to North America business leaders.

Lead regional sales strategy and execution to meet revenue and market-share targets. Manage relationships with agents, retailers, and partners; coach 2-3 Territory Managers; collaborate with marketing; oversee MCA compliance and regional budgets; drive process improvements; represent the company at trade shows and travel internationally as required.

Deliver premium in-store sales and customer service for Miele, meeting store targets through expert product knowledge, preparing quotes/orders, cash-and-carry and upsell transactions, supporting events, generating leads, and maintaining a pristine showroom. Must work evenings/weekends and collaborate with the team to ensure a hassle-free customer experience.

Deliver premium in-store customer experiences to meet sales targets using expert product knowledge. Maintain a pristine showroom, prepare quotes and orders, sell cash-and-carry items, cross-sell and upsell, coordinate and generate leads from events, and support store operations including evenings and weekends.

Coordinate inbound, outbound and return freight; liaise with carriers and internal stakeholders for D2C/B2B shipments; manage customs clearance, regulatory compliance, freight claims, KPIs, and related supply chain tasks.

Provide administrative and coordination support for third-party warehouse, delivery, and installation partners. Audit invoices, track partner compliance, manage claims and corrective actions, support delivery/install planning, maintain trackers, and monitor customer satisfaction and performance scorecards.

Provide premium in-store customer service to meet sales targets, demonstrate expert product knowledge, prepare quotes and orders, sell and upsell products, generate leads from events, assist with event coordination, and maintain a pristine experience centre.