Jobs at Miele & Cie. KG

Develop and analyze demand forecasts, manage inventory plans, collaborate with Sales/Marketing/Operations, support new product launches, track forecast vs. actuals, improve forecast accuracy, and present insights to North America business leaders.

Lead CRM strategy and performance marketing efforts, oversee campaign execution and optimization, analyze customer and campaign data to drive growth, and coordinate cross-functional teams to improve acquisition, retention, and ROI.

Lead and develop a bilingual call centre team, manage daily operations and KPIs (SLA, AHT, FCR, CSAT, NPS), resolve escalations, run training and workforce planning, analyze performance for continuous improvement, manage budgets and engagement initiatives.

No job description provided. Responsibilities, qualifications, location, travel, and compensation details are not specified in the posting.

Provide premium in-store customer service to meet sales targets, demonstrate expert product knowledge, prepare quotes and orders, sell and upsell products, generate leads from events, assist with event coordination, and maintain a pristine experience centre.

Coordinate and administratively support third-party warehouse, delivery, and installation partners. Audit invoicing, track partner compliance (contracts, SOPs, COIs), manage claims and corrective actions, support delivery/install planning, maintain trackers and scorecards, and drive issue resolution and continuous improvement while keeping stakeholders informed.

Provide bilingual (French/English) technical support for residential appliances: resolve complex service issues, guide technicians on diagnostics and service procedures, support product launches, manage work orders and parts, identify quality trends, and drive continuous improvement in processes and documentation.