Jobs at Microsoft

Supports senior Customer Success Account Managers within a shared account portfolio. Executes standardized customer success, cloud adoption, AI acceleration, and Copilot adoption activities; maintains account context; identifies risks, milestones, blockers, and portfolio patterns; tracks delivery dependencies; coordinates remediation follow-ups; monitors support signals; and escalates risks or exceptions to senior leaders and internal owners.

Drives cybersecurity solution sales through a portfolio of Cloud Solution Provider partners serving SMB customers. Develops joint sales plans, leads co-sell strategies, manages pipeline and forecasts, coaches partners, accelerates deal execution, tracks incentives and performance, and coordinates Microsoft resources to achieve revenue targets. Builds trusted partner relationships, conducts business reviews, addresses performance gaps, and maintains compliance with Microsoft sales processes.

Lead strategic financial-services customer engagements as the accountable solution architect. Translate business priorities into secure, measurable, full-stack Azure architectures; guide multidisciplinary teams; and validate designs through prototypes, code, testing, and operational reviews. Develop AI usage plans with guardrails, lead executive discussions, manage technical risks, and ensure production readiness. Build reusable architectures, accelerate cloud adoption, transfer capabilities to customers, and connect technical decisions to business outcomes across the Canadian market.

Leads customer-facing architecture engagements to modernize enterprise data platforms and build secure, governed, AI-ready solutions on Azure. Designs roadmaps across analytics, databases, data engineering, governance, and AI; guides proof-of-concept through production deployment; and supports migration, resiliency, performance, security, cost optimization, and scaled adoption. Partners with account, engineering, delivery, and customer success teams to remove technical blockers and develop reusable solution patterns.

Drives public-sector industry sales for Microsoft by originating opportunities, engaging senior decision-makers, positioning Microsoft Cloud, AI, Copilot, and security solutions, and generating new revenue. Develops industry thought leadership, accelerates demand, nurtures strategic customer relationships, and orchestrates account teams to deliver transformational outcomes and exceed customer expectations.

Leads customer-facing security architecture and transformation initiatives across Microsoft Azure and Microsoft 365. Advises customers on Zero Trust, threat protection, identity and access management, cloud security, and data security. Conducts architectural design sessions, develops end-to-end enterprise solutions, resolves implementation blockers, drives product adoption, and collaborates with Microsoft, partners, and engineering teams. Requires strong customer relationships, technical leadership, presentation skills, and the ability to obtain Canadian Government Secret Clearance.

Leads proactive and reactive technical delivery for enterprise customers using Power Platform, SharePoint, and Microsoft 365. Evaluates customer environments, identifies resiliency and security issues, provides modernization and AI transformation guidance, and delivers data-driven recommendations. Coordinates support, account, and engineering teams, contributes to incident resolution and on-call rotations, conducts assessments and workshops, and improves service delivery processes.

Designs and demonstrates secure, scalable Azure database and analytics solutions for enterprise customers. Leads technical sales engagements, proofs of concept, hackathons, architecture workshops, migrations, and production deployments. Advises platform leaders, resolves technical blockers, collaborates with engineering, and develops expertise across Microsoft Fabric, Azure Databases, Databricks, Purview, on-premises data warehouses, Hadoop, and competing analytics platforms.

Own the technical relationship between Microsoft and customers, helping them adopt Azure and Microsoft 365 security solutions. Lead architectural design sessions, develop Zero Trust and cloud security strategies, resolve implementation blockers, improve security posture, and drive adoption of Purview, Defender, identity, access management, and threat protection solutions. Collaborate with Microsoft engineering, product, consulting, partner, and security teams while advising senior IT stakeholders and delivering secure, scalable solutions.

Leads strategic customer engagements involving agentic AI, AI-powered applications, application architecture, modernization, and cloud-native development. Designs solutions through architecture sessions, demonstrations, prototypes, proofs of concept, and pilots. Coordinates Microsoft technical teams and partners, creates repeatable technical assets, influences technical sales opportunities, coaches peers, and supports production deployment outcomes.

Lead complex enterprise customer engagements involving secure, resilient, AI-enabled Azure solutions. Advise executives and technical leaders, improve solution health, performance, and availability, resolve critical incidents, and drive cloud adoption and business value. Deliver proactive assessments, workshops, guidance, and support while collaborating with account, engineering, and support teams. Influence product roadmaps, identify growth opportunities, mentor technical talent, lead projects, and contribute to customer success strategies and on-call support.

Lead strategic Windows endpoint engagements with CIOs, CTOs, CISOs, and AI leaders. Advise customers on Windows modernization, endpoint management, identity architecture, security, resiliency, and AI-driven workflows. Defend and expand Windows adoption, orchestrate internal teams and partners, manage discovery through value realization, and translate customer outcomes into case studies and repeatable strategies. Provide customer insights to influence product, go-to-market, and partner strategies.

Develops customer AI and security strategies for Ontario public-sector accounts, aligning Microsoft technologies and partner solutions with business outcomes. Leads executive technology conversations, digital transformation initiatives, partner co-selling, consumption governance, and account growth. Acts as a trusted technology advisor by applying industry expertise, identifying opportunities and barriers, challenging customer assumptions, and driving adoption of AI, data, migration, and security solutions.

Leads technical pre-sales engagements for Microsoft Dynamics 365 CRM and AI solutions. Owns technical win strategies, conducts executive workshops and demonstrations, leads proofs of concept, develops migration and technical close plans, addresses compliance and security concerns, and supports competitive displacement. Collaborates with account teams, systems integrators, partners, engineering, and customer success teams to accelerate enterprise sales, adoption, and deployment outcomes.

Leads technical security sales engagements as a trusted customer advisor. Responsibilities include designing and demonstrating Microsoft security solutions, developing security modernization strategies, leading architecture sessions, resolving technical blockers, achieving technical wins, coordinating internal teams and partners, and transitioning customers to post-sale success. The role requires expertise in cloud security, XDR, Zero Trust, SIEM, incident response, and Microsoft Defender and Sentinel technologies, along with fluency in English and French.

Leads customer success planning for strategic Microsoft customers, aligning cloud and AI investments with business outcomes. Builds stakeholder relationships, establishes governance, orchestrates Microsoft, partner, and customer teams, manages adoption risks and delivery dependencies, and drives measurable value realization and sustained customer growth.

Designs and delivers customer-facing AI transformation engagements, including strategy sessions, workshops, architecture design, and rapid prototypes. Leads solution architecture, discovery, strategic planning, cross-platform cloud integration, and technical sales collaboration. Advises customers on Azure AI technologies, application architecture, security, scalability, and performance while coordinating cross-functional teams. Builds technical expertise in Azure AI Foundry, Microsoft Fabric, agentic AI, DevOps automation, and emerging technology trends.

Design, develop, test, and maintain scalable distributed software and data movement services for Microsoft Fabric. Investigate issues using debugging, telemetry, logs, and monitoring; participate in root cause analysis, code reviews, design documentation, automated testing, and CI/CD. Collaborate with engineers, architects, product managers, designers, and partners to deliver secure, reliable, performant features and improve customer experiences.

Lead and grow a solution engineering team for AI-powered Dynamics 365 business solutions. Own technical win strategy, coach demos and solution design, partner with sales to convert pipeline, enable value assessments, manage proposals, and align with partners and Customer Success to achieve revenue and deployment outcomes.

Define and drive the vision, strategy, and roadmap for data integration products across Microsoft Fabric and Azure. Analyze customer and market insights, prioritize features, collaborate with engineering and design, launch AI-first capabilities, monitor product metrics, and engage customers, partners, marketing, and business stakeholders to drive adoption and product success.