Teams at Kick (kick.co)

The Customer Experience Lead will optimize processes for customer onboarding and support, enhance customer retention, and collaborate cross-departmentally to improve experiences for small business owners and accountants.

The role involves managing the sales funnel, enhancing customer experience, optimizing sales processes, and tracking key metrics while providing customer feedback to internal teams.

Manage the post-sale journey for accounting firms, ensuring effective product use, tracking metrics, and providing customer feedback to improve services.