Teams at Holt Renfrew

Provide administrative and client support to the Personal Shopper: manage appointments and correspondence, maintain client profiles and merchandising standards, coordinate alterations/transfers/holds, prepare merchandise for appointments, assist with loss prevention and store readiness, and ensure compliance with health, safety, privacy, and cyber security policies.

Lead and manage store logistics and stock movement teams to ensure accurate receiving, shipping, transfers, replenishment, and inventory control. Maintain stockroom standards, coordinate returns/markdowns/deliveries, manage shipping/receiving operations and budgets, enforce loss prevention and safety, and support merchandising and alterations as needed.

Lead a Personal Shopping team to meet sales targets and deliver exceptional client service. Recruit, hire, coach and develop elite sellers, cultivate and retain clients, collaborate with cross-functional teams, manage payroll, inventory, operations and private shopping suites, and ensure compliance with privacy and cybersecurity policies.