Jobs at ExaCare

Own accounting operations including billing, collections, accounts payable, reconciliations, month-end close, and accounts receivable reporting. Maintain financial systems and data integrity across HubSpot, Brex, Rillet, and banking tools. Support audits, accounting policies, controls, forecasting, and scalable process improvements while partnering with Sales, Customer Success, and Operations. The role is based in Toronto and requires in-office collaboration three days per week.

Deliver technical customer onboarding, platform configuration, user training, documentation, and implementation support. Translate customer workflows into ExaCare configurations, manage implementation communications and timelines, triage onboarding issues, and coordinate with Engineering, Support, Sales, Customer Success, and Operations. Continuously improve onboarding processes through post-mortems, SOPs, playbooks, and customer feedback while maintaining organized project and CRM records.

Own product marketing from 0 to 1, including segmentation, positioning, messaging, competitive strategy, product launches, sales enablement, pricing and packaging support, customer programs, and website conversion. Partner across Product, Sales, Growth, and Operations to translate complex healthcare AI solutions into clear value propositions, improve acquisition and conversion, and drive product understanding and adoption.

Build and improve business operations systems supporting customer onboarding and implementation. Responsibilities include redesigning workflows, automating repetitive work, partnering with product and engineering on internal tools, analyzing operational data, documenting processes, and executing initiatives that improve team capacity and scalability.

Supports marketing campaigns across email, social, content, and events; creates website copy, case studies, social posts, and sales materials; conducts market and competitive research; tracks campaign performance; and partners with Sales and Product on demand generation and customer engagement programs.

Own brand design across campaigns, product launches, websites, events, paid advertising, social, and print. Build and evolve the company’s visual identity system, create polished assets from concept through execution, and provide strong creative direction. Collaborate with marketing, sales, developers, and external creative partners while maintaining high design standards. Design responsive web experiences with clean development handoff, and use AI-native workflows to improve ideation, production speed, and creative scale.

Supports the CEO of a fast-growing AI health technology company by managing complex calendars, meeting priorities, travel, conferences, offsites, correspondence, inbox organization, records, and confidential information. The role also provides light office support and assists with evolving operational projects. Success requires exceptional organization, communication, discretion, judgment, initiative, and proficiency with modern productivity tools in a fast-paced hybrid startup environment.

Own core product areas from customer discovery through launch and commercial scale. Develop product vision, strategy, roadmaps, specifications, prototypes, and lifecycle plans. Partner closely with engineering, design, sales, growth, finance, and customer teams to build AI-powered healthcare products. Monitor customers, workflows, competitors, market shifts, and regulatory changes to guide product decisions.

Own frontline customer product support, troubleshoot and triage issues, identify recurring problems, and coordinate resolutions with Product and Engineering. Build help articles, FAQs, training materials, videos, and SOPs; enable internal BizOps and Sales teams; analyze support trends; represent customer feedback in product discussions; and develop expertise in healthcare technology, AI, integrations, and workflows.

Own the company’s 0-to-1 growth marketing engine, including pipeline planning, integrated campaigns, ABM, paid acquisition, conversion optimization, lifecycle marketing, HubSpot automation, experimentation, and reporting. Partner closely with Sales, RevOps, and Content to build scalable campaigns, improve lead management, and drive measurable pipeline and revenue in an early-stage B2B SaaS environment.

Build and own the systems, data, processes, and infrastructure powering the company’s go-to-market engine. Responsibilities include CRM ownership, lifecycle and deal-stage definition, outbound optimization, ICP scoring, pipeline generation, forecasting, dashboard development, and identifying improvements across the full revenue funnel. Partner with Sales, Growth, Marketing, Business Operations, and leadership in a high-growth startup environment.

Develop and scale customer-facing analytics, dashboards, reports, and data products for a healthcare AI platform. Partner with Product, Engineering, Sales, BizOps, customers, and other stakeholders to translate needs into data requirements and actionable insights. Lead reporting initiatives, resolve customer reporting issues, support high-stakes customer interactions, improve internal workflows, and help productize operational and clinical data into differentiated customer value.

Own product roadmaps from discovery through launch and iteration. Define strategy, prioritize opportunities, conduct customer research, improve the core platform, expand Skilled Nursing features, and build products for new healthcare verticals. Partner closely with AI/ML, Engineering, Sales, Customer Success, BizOps, and Growth teams. Write product requirements, drive high-quality Agile execution, measure impact, and mentor junior product managers.

Lead and build the Product Operations function, managing analysts and cross-functional initiatives across Product, Engineering, BizOps, and Support. Establish execution processes, monitor ticket quality, identify recurring customer and product issues, improve workflows through tooling and AI automation, and translate frontline insights into product improvements. Coach team members, support onboarding, provide performance feedback, and communicate priorities, risks, and progress to leadership.

Lead customer onboarding, implementation, configuration, and training for the ExaCare platform. Build curricula, SOPs, guides, and help content; manage implementation timelines, risks, communications, and project records; configure environments, permissions, data imports, integrations, and workflows; triage technical issues; and relay customer feedback to Product and Engineering. Support pilots and rollouts while improving onboarding processes and time-to-value.

Own the full software development lifecycle for a healthcare admissions platform. Build and release React interfaces, REST APIs, background services, internal dashboards, feature-flag systems, and DevOps automations. Write TypeScript and SQL, maintain scalable distributed systems, improve workflows, triage production incidents, and deliver automated testing and zero-downtime releases. Translate customer needs into reliable product capabilities that improve post-acute care admissions and placement decisions.

Own the end-to-end machine learning lifecycle, including dataset creation, research, rapid experimentation, model development, deployment, monitoring, and optimization. Build production-grade ML and LLM solutions, apply techniques such as quantization and pruning, track experiments systematically, and maintain scalable MLOps pipelines. The role requires strong Python and PyTorch expertise, production ML experience, and hands-on knowledge of LLM fine-tuning, prompt engineering, RAG, and efficient inference.