Jobs at ExaCare

Oversee daily accounting operations, including billing, AR, AP, reconciliations, month-end close, financial reporting, audit preparation, and payroll funding. Support budgeting, forecasting, cash flow management, internal controls, and process improvements. Identify opportunities to automate finance workflows and improve reporting accuracy as the company scales.

Develop and scale customer-facing analytics and reporting. Build dashboards, reports, and data tools; translate customer and business needs into data requirements; support product analytics and internal intelligence; resolve reporting issues; present insights to customers; and drive cross-functional data initiatives from problem definition through delivery.

Own outbound top-of-funnel activities for skilled nursing or home health and hospice accounts. Generate qualified meetings through cold calling, LinkedIn, email, creative campaigns, and industry events. Build contact lists, messaging, and multi-touch sequences from scratch; use AI and buying signals to prioritize accounts; and collaborate with Account Executives, RevOps, and Marketing to develop territories and sales plays.

Deliver technical customer onboarding, platform configuration, user training, documentation, and implementation support. Translate customer workflows into ExaCare configurations, manage implementation communications and timelines, triage onboarding issues, and coordinate with Engineering, Support, Sales, Customer Success, and Operations. Continuously improve onboarding processes through post-mortems, SOPs, playbooks, and customer feedback while maintaining organized project and CRM records.

Own product marketing from 0 to 1, including segmentation, positioning, messaging, competitive strategy, product launches, sales enablement, pricing and packaging support, customer programs, and website conversion. Partner across Product, Sales, Growth, and Operations to translate complex healthcare AI solutions into clear value propositions, improve acquisition and conversion, and drive product understanding and adoption.

Build and improve business operations systems supporting customer onboarding and implementation. Responsibilities include redesigning workflows, automating repetitive work, partnering with product and engineering on internal tools, analyzing operational data, documenting processes, and executing initiatives that improve team capacity and scalability.

Own core product areas from customer discovery through launch and commercial scale. Develop product vision, strategy, roadmaps, specifications, prototypes, and lifecycle plans. Partner closely with engineering, design, sales, growth, finance, and customer teams to build AI-powered healthcare products. Monitor customers, workflows, competitors, market shifts, and regulatory changes to guide product decisions.

Own frontline customer product support, troubleshoot and triage issues, identify recurring problems, and coordinate resolutions with Product and Engineering. Build help articles, FAQs, training materials, videos, and SOPs; enable internal BizOps and Sales teams; analyze support trends; represent customer feedback in product discussions; and develop expertise in healthcare technology, AI, integrations, and workflows.

Own the company’s 0-to-1 growth marketing engine, including pipeline planning, integrated campaigns, ABM, paid acquisition, conversion optimization, lifecycle marketing, HubSpot automation, experimentation, and reporting. Partner closely with Sales, RevOps, and Content to build scalable campaigns, improve lead management, and drive measurable pipeline and revenue in an early-stage B2B SaaS environment.

Develop and scale customer-facing analytics, dashboards, reports, and data products for a healthcare AI platform. Partner with Product, Engineering, Sales, BizOps, customers, and other stakeholders to translate needs into data requirements and actionable insights. Lead reporting initiatives, resolve customer reporting issues, support high-stakes customer interactions, improve internal workflows, and help productize operational and clinical data into differentiated customer value.

Own product roadmaps from discovery through launch and iteration. Define strategy, prioritize opportunities, conduct customer research, improve the core platform, expand Skilled Nursing features, and build products for new healthcare verticals. Partner closely with AI/ML, Engineering, Sales, Customer Success, BizOps, and Growth teams. Write product requirements, drive high-quality Agile execution, measure impact, and mentor junior product managers.

Lead customer onboarding, implementation, configuration, and training for the ExaCare platform. Build curricula, SOPs, guides, and help content; manage implementation timelines, risks, communications, and project records; configure environments, permissions, data imports, integrations, and workflows; triage technical issues; and relay customer feedback to Product and Engineering. Support pilots and rollouts while improving onboarding processes and time-to-value.

Own the full software development lifecycle for a healthcare admissions platform. Build and release React interfaces, REST APIs, background services, internal dashboards, feature-flag systems, and DevOps automations. Write TypeScript and SQL, maintain scalable distributed systems, improve workflows, triage production incidents, and deliver automated testing and zero-downtime releases. Translate customer needs into reliable product capabilities that improve post-acute care admissions and placement decisions.

Own the end-to-end machine learning lifecycle, including dataset creation, research, rapid experimentation, model development, deployment, monitoring, and optimization. Build production-grade ML and LLM solutions, apply techniques such as quantization and pruning, track experiments systematically, and maintain scalable MLOps pipelines. The role requires strong Python and PyTorch expertise, production ML experience, and hands-on knowledge of LLM fine-tuning, prompt engineering, RAG, and efficient inference.