Jobs at Docebo

Own technical relationships with enterprise EMEA customers, translating business and e-learning goals into long-term platform strategies. Advise executives on platform performance, SLAs, AI and automation features, release readiness, API workflows, and technical risks. Monitor platform health, lead proof-of-concept pilots, troubleshoot critical events, analyze support trends, and collaborate with account, product, and advisory teams to drive customer growth and success.

Leads solution design and technical customer engagement for complex mid-market and enterprise SaaS opportunities. Conducts multi-threaded discovery, engages executive stakeholders, translates requirements into learning technology solutions, and advises Account Executives on competitive deal strategy. Partners with Product, Marketing, and Customer Success teams, mentors junior Solutions Consultants, and develops reusable playbooks. Requires expertise in SaaS presales, architecture, APIs, SSO, HRIS integrations, executive storytelling, and complex stakeholder management.

Own complex, end-to-end full-stack features across Angular/TypeScript frontends, backend services, APIs, databases, and platform integrations. Lead architectural decisions, manage technical risks and dependencies, mentor engineers, coordinate delivery across teams, and improve testing, CI/CD, observability, and technical debt management. Serve as the squad’s technical anchor while partnering with Product, Design, QA, SRE, and platform engineering to deliver scalable customer-focused solutions.

Build and architect complex customer-facing frontend experiences using Angular and TypeScript. Own features from requirements through architecture, API integration, testing, observability, performance, accessibility, and deployment. Collaborate across backend, product, design, QA, SRE, and platform teams, including troubleshooting PHP and Node.js services. Serve as a technical anchor by setting frontend direction, coordinating delivery, mentoring engineers, and improving engineering standards and system scalability.

Provide commercial legal support for global SaaS deals: draft and negotiate MSAs, SLAs, NDAs, SOWs and AI/data privacy terms; advise Sales, Dealdesk, Partnerships and Finance; create templates, run contract reviews, support RFPs and reseller agreements, and improve contract management processes.

Partner with strategic customers to design, build, and deploy agentic AI solutions. Translate customer workflows into reusable platform capabilities, own architecture and production lifecycle, and help found the Forward Deployed Engineering team while driving platform evolution and scalable features.

As a Staff Product Engineer, you will lead high-impact initiatives, shape architecture and product strategy, and mentor engineers while solving complex, ambiguous problems in product development.

Own the Salesforce product backlog, priorities, intake, and delivery processes. Translate business needs into user stories and acceptance criteria, align Revenue Operations, Marketing, and Finance stakeholders, negotiate trade-offs, and partner with architects and administrators on solution planning. Champion AI-enabled CRM improvements, represent Salesforce in tool evaluations, and support governance through SOX controls, deployment schedules, and UAT standards.

Generate qualified pipeline for Docebo’s North American mid-market team by identifying target stakeholders, crafting messaging, conducting outbound calls, qualifying prospects, handling inbound inquiries, and scheduling opportunities. The role requires strong communication, active listening, organization, self-motivation, creativity, and a results-oriented approach to sales development within a hybrid work environment.

Manage end-to-end Deal Desk operations for North America, reviewing complex pricing and contract terms, enabling Sales with commercial guidance, coordinating Legal/Finance/Operations, maintaining playbooks and templates, and improving processes to accelerate deal velocity in a fast-paced SaaS environment.

As a Product Engineer, you'll design and deploy scalable software solutions for a global SaaS platform, collaborating with teams, ensuring code quality, and resolving technical issues in an Agile environment.

The Technical Product Manager will manage the integration ecosystem, prioritize integration projects, oversee implementation lifecycles, and ensure reliability metrics align with business objectives.

As a Senior Product Engineer, you will manage the full lifecycle of software features, engage with customers, and build scalable solutions using AI-assisted tools in a collaborative environment.

Analyze complex datasets, build interactive dashboards, run predictive and statistical analyses, enforce data governance, automate reporting, and partner cross-functionally to deliver actionable insights.

Own end-to-end product features: design, build, ship, and iterate. Lead Angular front-end architecture and collaborate with backend teams (Go/Node/Python). Use AI-assisted development tools daily, instrument and analyze feature usage, run experiments, and mentor engineers while driving engineering excellence and cross-functional product decisions.

Design and run onboarding and continuous enablement for global BDR/SDR teams: build 30/60/90 programs, deliver training and coaching, maintain sales playbooks, translate product/competitive updates into sales content, measure enablement KPIs, and manage certification and ramp-to-productivity.

As a Senior Customer Success Manager, you will manage customer journeys, promote product adoption, act as a trusted advisor, and drive innovation to enhance user experience with the AI-powered learning platform.

Lead enterprise-focused pipeline generation and expansion programs (ABM, partner marketing, digital, events) to drive upsell, cross-sell, and partner-sourced revenue. Build account-based plays using intent data, coordinate closely with sales, support federal campaigns, measure pipeline impact with clear attribution, and iterate using AI-driven insights.

Manage onboarding and service engagements for multiple SMB customers on the Docebo platform. Run concurrent implementation projects, document success criteria, develop implementation schedules, create functional/technical specifications, configure solutions as needed, monitor risks, and keep projects within budget and utilization targets while coordinating across Customer Success teams.

Lead and grow an SRE team to ensure platform reliability and scalability. Own incident response, on-call execution, post-mortems, and SRE processes (incident, change, capacity, problem management). Partner with Product and Engineering to embed reliability, track operational KPIs, and optimize workflows to reduce risk.