Jobs at Docebo

As an AI Operations Developer, you will manage AI-driven projects, develop workflows, and support marketing automation to enhance team efficiency and effectiveness.

The Technical Account Manager will enhance customer relationships, strategize technical solutions, oversee account health, and lead AI initiatives for enterprise partners.

Hunts net-new enterprise accounts across a named North America territory. Manages end-to-end complex SaaS sales cycles with C-level stakeholders, builds account plans, drives pipeline and predictable revenue, partners cross-functionally, leverages CRM and sales tools, and travels (~30%) for high-stakes meetings and events.

Lead and mentor a team of data analysts to build dashboards, reports, and advanced analytics. Partner with Core Data and cross-functional leaders (Finance, RevOps, CS, GTM) across NA and EMEA to define KPIs, execute an analytics roadmap, ensure data governance and quality, and apply predictive modeling to drive business decisions. Serve as the Director of Data's North America presence and champion scalable BI and data modeling best practices.

Provide VIP technical support for premium SaaS clients: troubleshoot complex application issues, own escalations, collaborate with CSMs/TAMs/Product, document environments and feedback, and deliver multi-channel world-class service.

Manage onboarding and service engagements for multiple SMB customers on the Docebo platform. Run concurrent implementation projects, document success criteria, develop implementation schedules, create functional/technical specifications, configure solutions as needed, monitor risks, and keep projects within budget and utilization targets while coordinating across Customer Success teams.

As a Product Engineer, you'll design and deploy scalable software solutions for a global SaaS platform, collaborating with teams, ensuring code quality, and resolving technical issues in an Agile environment.

The Technical Product Manager will manage the integration ecosystem, prioritize integration projects, oversee implementation lifecycles, and ensure reliability metrics align with business objectives.

Provide frontline Tier 1 technical support for a SaaS LMS: troubleshoot customer issues via phone, chat, video and tickets, escalate complex problems, follow up to confirm resolution, and maintain punctual attendance in a hybrid contact-center environment.

Lead incident response and own shared infrastructure reliability. Perform capacity forecasting, performance tuning, failure testing, improve observability/alerting, run retrospectives and ensure remediation, mentor junior SREs, and drive reliability improvements across engineering.

As a Senior Product Engineer, you will manage the full lifecycle of software features, engage with customers, and build scalable solutions using AI-assisted tools in a collaborative environment.

Analyze complex datasets, build interactive dashboards, run predictive and statistical analyses, enforce data governance, automate reporting, and partner cross-functionally to deliver actionable insights.

Lead and mentor a Customer Success team to drive customer satisfaction, retention, and growth. Define KPIs, standardize processes, collaborate cross-functionally with Sales, Marketing, and Product, and act as executive advisor to key customers. Scale Customer Success operations using platforms and automation while supporting team development and customer advocacy.

Senior HR Business Partner for Revenue partnering with senior leaders across Sales, Customer Experience, and Revenue Ops to drive organizational design, workforce planning, talent reviews, succession planning, compensation strategy, performance calibration, people analytics, change management, and complex employee relations across global markets.

Own end-to-end product features: design, build, ship, and iterate. Lead Angular front-end architecture and collaborate with backend teams (Go/Node/Python). Use AI-assisted development tools daily, instrument and analyze feature usage, run experiments, and mentor engineers while driving engineering excellence and cross-functional product decisions.

Design and run onboarding and continuous enablement for global BDR/SDR teams: build 30/60/90 programs, deliver training and coaching, maintain sales playbooks, translate product/competitive updates into sales content, measure enablement KPIs, and manage certification and ramp-to-productivity.

Support Docebo's security and compliance program by maintaining policies and control frameworks, assisting with risk assessments and audit support (ISO 27001, SOC 2, PCI DSS), evaluating vendor risks, maintaining compliance documentation and reports, and responding to customer security/privacy inquiries to support sales and internal stakeholders.

Lead end-to-end design of AI-assisted workflows and generated-output experiences for administrators, creators, and learners. Build reusable AI design patterns (review states, approvals, data visibility, recovery, privacy). Rapidly prototype high-fidelity or coded AI behaviors, craft microcopy for AI moments, collaborate closely with Product, Engineering, and AI teams, and perform implementation reviews to ensure polished production experiences.

Lead and grow an SRE team to ensure platform reliability and scalability. Own incident response, on-call execution, post-mortems, and SRE processes (incident, change, capacity, problem management). Partner with Product and Engineering to embed reliability, track operational KPIs, and optimize workflows to reduce risk.

Provide commercial legal support for global SaaS deals: draft and negotiate MSAs, SLAs, NDAs, SOWs and AI/data privacy terms; advise Sales, Dealdesk, Partnerships and Finance; create templates, run contract reviews, support RFPs and reseller agreements, and improve contract management processes.