Jobs at Docebo

Partner with strategic customers to design, build, and deploy agentic AI solutions. Translate customer workflows into reusable platform capabilities, own architecture and production lifecycle, and help found the Forward Deployed Engineering team while driving platform evolution and scalable features.

As a Staff Product Engineer, you will lead high-impact initiatives, shape architecture and product strategy, and mentor engineers while solving complex, ambiguous problems in product development.

Manage, expand, and renew a portfolio of enterprise accounts by building executive relationships, developing growth plans, identifying new use cases, and collaborating with CSMs. Use data and AI-driven insights to drive strategic conversations, meet sales and retention targets, and ensure high customer satisfaction and loyalty.

Manage and optimize support platforms and workflows, analyze operational data to surface insights, forecast workforce capacity, monitor real-time queues and schedules, collaborate with IT/BI, and specialize in either human scheduling or AI/automation performance to ensure a world-class support experience.

Manage end-to-end Deal Desk operations for North America, reviewing complex pricing and contract terms, enabling Sales with commercial guidance, coordinating Legal/Finance/Operations, maintaining playbooks and templates, and improving processes to accelerate deal velocity in a fast-paced SaaS environment.

The Technical Account Manager will enhance customer relationships, strategize technical solutions, oversee account health, and lead AI initiatives for enterprise partners.

Lead and mentor a team of data analysts to build dashboards, reports, and advanced analytics. Partner with Core Data and cross-functional leaders (Finance, RevOps, CS, GTM) across NA and EMEA to define KPIs, execute an analytics roadmap, ensure data governance and quality, and apply predictive modeling to drive business decisions. Serve as the Director of Data's North America presence and champion scalable BI and data modeling best practices.

Manage onboarding and service engagements for multiple SMB customers on the Docebo platform. Run concurrent implementation projects, document success criteria, develop implementation schedules, create functional/technical specifications, configure solutions as needed, monitor risks, and keep projects within budget and utilization targets while coordinating across Customer Success teams.

As a Product Engineer, you'll design and deploy scalable software solutions for a global SaaS platform, collaborating with teams, ensuring code quality, and resolving technical issues in an Agile environment.

Lead demand generation strategy and execution for a B2B SaaS marketing organization. Own attribution, lead scoring, funnel diagnostics, multi-channel paid media, budget management, forecasting, and cross-functional alignment to drive pipeline, sales velocity, and revenue impact while hiring and coaching a high-performing team.

Lead and improve global People Operations by simplifying workflows, implementing automation and AI, designing scalable HR systems, defining operational metrics, ensuring compliance, and driving change management to enhance employee and manager experiences across the employee lifecycle.

The Technical Product Manager will manage the integration ecosystem, prioritize integration projects, oversee implementation lifecycles, and ensure reliability metrics align with business objectives.

As an AI Operations Developer, you will manage AI-driven projects, develop workflows, and support marketing automation to enhance team efficiency and effectiveness.

As a Senior Product Engineer, you will manage the full lifecycle of software features, engage with customers, and build scalable solutions using AI-assisted tools in a collaborative environment.

Lead customer marketing and advocacy to deepen adoption, drive retention, and generate advocacy. Secure and produce customer stories and testimonials, manage review sites and UserEvidence, scale advocacy programs and gifting, support upsell campaigns and events, synthesize voice-of-customer insights with Product/CS/Marketing, and track program metrics and engagement.

Analyze complex datasets, build interactive dashboards, run predictive and statistical analyses, enforce data governance, automate reporting, and partner cross-functionally to deliver actionable insights.

Contract Commissions Analyst supporting end-to-end sales compensation: calculate and process payouts across multiple plans, administer ICM platform configurations, reconcile CRM and booking data, resolve disputes and adjustments, produce reports and dashboards, partner with Sales Ops, Finance, HR and Payroll, and support SOX/audit controls.

Lead and deliver enterprise Docebo implementations: manage multiple projects, scope APIs and integrations, build Workato-based workflows, write SQL reports, configure SSO and add-ons, produce technical documentation, mitigate risks, and coordinate across Sales Engineering, Professional Services, and Customer Success.

Senior HR Business Partner for Revenue partnering with senior leaders across Sales, Customer Experience, and Revenue Ops to drive organizational design, workforce planning, talent reviews, succession planning, compensation strategy, performance calibration, people analytics, change management, and complex employee relations across global markets.

Lead and mentor a Customer Success team to drive customer satisfaction, retention, and growth. Define KPIs, standardize processes, collaborate cross-functionally with Sales, Marketing, and Product, and act as executive advisor to key customers. Scale Customer Success operations using platforms and automation while supporting team development and customer advocacy.