Jobs at CI Financial

Provides bilingual English and French support to self-directed investors through phone, email, and other channels. Resolves trading account, digital access, documentation, funding, transfer, and platform issues; supports account opening and maintenance; documents interactions; escalates complex or regulated matters; protects client information; and collaborates on service improvements. The role requires strong communication, problem-solving, organization, attention to detail, and customer-service skills in a regulated financial-services environment.

Provides account administration and client service for high-net-worth investment clients, advisors, and internal teams. Investigates account issues, coordinates resolutions with custodians and back-office departments, responds to program inquiries, submits trade requests, supports reporting needs, and assists with projects and campaigns. The role requires investment-industry knowledge, strong communication and relationship-building skills, accuracy, independence, and the ability to work under pressure in an onsite environment.

Processes mutual fund trade files, allocates trades, follows up on rejected transactions, prepares transaction corrections and LOIs, and resolves trade-related inquiries. The role collaborates with internal teams, handles client issues professionally, and supports ad hoc trade desk projects. It requires financial industry experience, analytical attention to detail, strong communication, and proficiency with Excel and Power BI. The position is onsite four days per week.

Manage Salesforce Marketing Cloud campaigns, customer journeys, segmentation, automation workflows, reporting, and integrations. Analyze campaign performance and KPIs, build audiences, support email and landing-page content, and coordinate with sales, product, and content teams. The role also documents processes, promotes marketing automation best practices, and supports team training while ensuring campaigns align with brand and business objectives.

Supports investment fund operations, including money movements, trade corrections, pricing reconciliation, compliance reporting, audits, regulatory filings, and platform development. The role manages relationships with dealers, fund managers, service providers, advisors, and portfolio managers while responding to inquiries and providing operational reporting. It requires 1–2 years of investment industry experience, Excel proficiency, strong organizational and communication skills, independent judgment, and preferably completion of the Canadian Securities Course.

Manage IT change and release processes across infrastructure and applications, including CAB governance, ServiceNow workflows, software deployments, CI/CD pipelines, Jenkins, environment configuration, file integrity monitoring, certificates, and domains. Support Linux-based deployments, audit compliance, release coordination, and technical users while maintaining policies, procedures, and deployment controls.

Supports tax analysis, calculations, reconciliations, reporting, and controls for mutual funds and ETFs. The role analyzes investment income, distributions, tax attributes, and book-to-tax differences; investigates data discrepancies; coordinates with fund accounting, custodians, administrators, auditors, and tax advisers; and supports system changes. It also develops exception reporting, automated workflows, and scalable data solutions using Excel, Power Query, SQL, Python, Power BI, and related tools.

Supports equity capital markets deal execution, including IPOs, follow-ons, and structured offerings. Prepares syndication materials, coordinates with advisors and partner banks, supports structured note launches, and assists with documentation, compliance, marketing, and reporting. Tracks market trends, deal activity, advisor engagement, and product performance while responding to advisor inquiries and supporting webinars and outreach. The role requires strong organization, communication, attention to detail, and an undergraduate degree in finance, economics, business, or a related field.

Leads strategic and full-cycle talent acquisition for the Canadian Wealth business, covering corporate and campus recruiting. Develops sourcing and employer-branding strategies, evaluates candidates, partners with hiring leaders, champions diversity and inclusion, manages recruitment vendors, and tracks hiring KPIs. The role requires building strong financial-services talent networks, managing complex searches, and delivering a high-quality candidate experience in a fast-paced environment.

Oversee Canadian corporate banking relationships, maintain cash flow forecasts, coordinate debt and credit facility activity, and support global treasury operations. Assist with asset management month-end close, expense trend analysis, audit schedules, control documentation, and auditor liaison activities. Contribute to ad hoc reporting, process improvements, and system implementations while managing deadlines and collaborating cross-functionally.

Provides business consulting, workshops, presentations, and educational programs to help financial advisors improve practice management, business performance, client service, workflows, and growth. Develops advisor resources, researches industry trends, gathers feedback, and collaborates with Sales, Marketing, National Accounts, and internal teams. The role supports advisor relationships and practice management program adoption, with 20%–30% business travel and four days per week onsite.

Provides accurate, timely administrative support for high-net-worth client financial and non-financial requests, including debits, credits, new accounts, estates, and transfers. Ensures compliance with internal and custodian procedures, coordinates with custodians and internal teams, resolves inquiries, escalates issues, communicates incomplete requests, and supports special projects. The role requires attention to detail, client service skills, flexibility during peak periods, and regular onsite work.

Manage tax operations and compliance for Canadian investment funds, including mutual funds, ETFs, closed-end funds, and segregated funds. Coordinate tax distributions, returns, slips, year-end tax factors, CRA compliance, PFIC reporting, HST calculations, and international tax forms. Collaborate with internal teams, advisors, custodians, and service providers; support fund launches and transactions; maintain controls and documentation; and mentor junior tax staff.

Processes and records fee-related financial transactions, supports monthly fee runs, reconciles accounts, maintains fee schedules, investigates discrepancies, resolves inquiries, and coordinates with IT, vendors, and internal teams. The role also supports system improvements, compliance activities, audits, and issue escalation while ensuring accurate and timely processing within service-level agreements.

Supports trading, portfolio modeling, order entry, reconciliations, custodial and trading issue resolution, and investment operations for SMA/UMA platforms. The role collaborates with portfolio managers, investment advisors, brokers, custodians, and internal teams; supports process improvements and ad hoc projects; and provides client service to advisors and portfolio managers. Requires financial markets and asset management knowledge, strong attention to detail, problem-solving, communication, and teamwork skills.

The Business Development Manager promotes and sells investment products, retains assets, and expands market share within an assigned territory. Responsibilities include sales campaigns, lead and referral generation, account management, client support, advisor education, sales presentations, due diligence responses, territory reporting, and competitor research. The role partners with District Vice Presidents and requires strong financial-services sales knowledge, communication, organization, and relationship-management skills.

Manage monthly and quarterly financial close activities across multiple entities, including journal entries, reconciliations, variance analysis, investor reporting, shareholder distributions, and complex intercompany transactions. Support acquisitions, valuations, integrations, audits, financial reporting, and accounting policy improvements. Maintain financial models, enhance reporting efficiency, and partner with Corporate Development and business leaders on transaction-related activities.

The Director of Procurement develops company-wide procurement strategy, policies, governance, and operating models. Responsibilities include strategic sourcing, vendor lifecycle management, contract and supplier oversight, third-party risk and regulatory compliance, spend visibility, performance metrics, cost optimization, and business advisory support. The role partners cross-functionally with Legal, Compliance, Risk, Privacy, Finance, and Technology, while leading procurement process improvements and supplier governance.

Leads the internal controls and ICFR program, including control testing, SOX compliance, IT process walkthroughs, audit support, risk assessments, documentation, and remediation tracking. Advises executive leadership and the Compliance Committee, manages internal control specialists and consultants, strengthens governance and processes, and provides training and recommendations. The role also oversees management testing, maintains audit evidence, supports internal and external audits, and develops Floqast to improve compliance efficiency.

The Intermediate Accountant supports month-end, quarter-end, and year-end close processes; prepares journal entries, reconciliations, financial statements, regulatory filings, and management reports; analyzes variances; supports audits; and improves financial controls and processes. The role requires collaboration across teams, strong attention to detail, and the ability to manage multiple priorities while developing technical accounting expertise.