Jobs at Aviso

Process and report mandatory and voluntary corporate actions for Canadian and US securities, handle daily entitlements and DRIP setups, ensure correct tax treatment, update procedure manuals, provide customer service, and participate in process improvement and team meetings while meeting service standards.

Process incoming transfer requests per SLAs, monitor transfers mailbox, initiate and track manual/ATON transfers, support external institution interactions, file and shred documents, respond inquiries, cover colleagues, and complete special projects.

Supervise the Service Centre team to deliver high-quality client and partner support, manage escalations, coach staff, monitor metrics and quality, coordinate with cross-functional teams, optimize staffing and training, and drive continuous improvement.

Provide day-to-day operational support for Separately Managed Account programs: handle client inquiries, process account setups/updates/transfers, execute discretionary trades, assist with fee billing, investigate and resolve complaints, support advisors on procedures, and prepare operational reports and trend analysis.

The Email Marketing Specialist will lead email marketing strategies and campaigns, managing customer journeys using Adobe tools. Responsibilities include segmenting audiences, optimizing campaigns, analyzing performance, and collaborating with Marketing teams to improve engagement and results.

Process and settle mutual fund trades and GICs, correct trade rejections, maintain settlement reports, reconcile accounts, communicate with fund companies and partners, and meet regulatory and internal SLAs to ensure accurate, timely transaction processing.

Lead and enhance enterprise crisis management, business continuity, and third-party risk programs. Develop and test plans, conduct risk assessments, deliver training, mentor stakeholders, produce senior- and Board-level risk reporting, and drive mitigation strategies across the organization.

Lead taxation strategy and implementation for mutual funds, oversee distributions and tax filings, support fund events (launches, mergers), monitor tax regulations, provide tax disclosure for regulatory documents, and assist with fund reporting such as financial statements and MRFPs.

Manage financial and regulatory reporting for NEI investment funds; coordinate with fund administrators, auditors and internal teams; ensure IFRS-compliant filings; support fund launches, mergers and tax reporting; and drive process improvements and internal controls.

Lead and develop an innovative, employee-centric Workforce Management practice for contact centres. Own forecasting, scheduling, capacity planning, real-time operations, reporting and analysis. Drive departmental reporting, coach and develop staff, collaborate with cross-functional teams, and contribute to strategic CX projects and initiatives to improve service delivery and operational efficiency.

Lead and deliver a 12-month portfolio of enterprise change initiatives: design and implement change strategies and governance, drive adoption, coach senior leaders, manage stakeholders, communications and training, measure and adjust effectiveness, mitigate risks, and build internal change capabilities aligned to Agile and waterfall approaches.

The Bilingual HR Coordinator supports the HR team by providing administrative services, maintaining employee records, answering inquiries, and improving HR processes.

The HR Coordinator will provide administrative support to the HR team, handling inquiries, maintaining personnel records, and improving HR processes.

The Data Analyst will assist the Compliance team in ensuring regulatory adherence by analyzing financial data, reviewing client documentation, creating compliance reports, and supporting risk management efforts within wealth management operations.

Design, implement, and lead enterprise hybrid and Azure-native networking (VNets, ExpressRoute, hub-and-spoke, firewalls). Maintain on‑prem routing/switching, NGFWs (Palo Alto), security segmentation, automation (Terraform/Bicep), observability, and mentor junior engineers while partnering with security and application teams.

Provide client support for Qtrade Direct Investing via phone, email, and chat; manage online trade order flow; investigate and resolve client issues; stay current on market trends; and drive process improvements while following policies and compliance.

Lead and execute internal audit engagements per the approved plan and IIA standards. Assess risk management, internal controls and governance; communicate findings and remediation with management; liaise with third-party auditors; mentor junior staff; and propose process improvements using data analytics and visualization to enhance audit effectiveness and reporting.

Process and maintain new and fee-based accounts within IIROC dealer space, ensure accurate tax coding and NAAF compliance, use systems (Laserfiche, OSM, Dataphile), update manuals, support cross-training, and contribute to continuous improvement and client service excellence.

Lead and own IT change control and release processes, run Change Advisory Board meetings, manage production changes and release cycles, maintain documentation and audit readiness, produce change metrics/KPIs, drive continuous process improvements, train staff, and coordinate stakeholders, vendors, and sponsors to ensure controlled, auditable changes and successful outcomes.

The Senior Transfers Administrator processes, reviews, and approves financial transfers, handles escalated issues, mentors staff, and ensures compliance with policies.