Visual Lead

Mejuri is the category-defining fine jewelry brand redefining luxury, your way. Feeling disconnected from an industry that typically markets to men, co-founder and CEO Noura Sakkijha leveraged her learnings as a third-generation jeweler to rethink the way women purchase jewelry—for themselves. In only seven years, and with a team of over 75% women, Mejuri has shipped over one million orders and opened retail stores across the globe, all while introducing new products weekly.

As part of Noura’s original vision to empower women to invest in themselves, the brand launched the Empowerment Fund to support underrepresented women and non-binary individuals with the tools to empower themselves. Mejuri continues to reach new customers through exciting community initiatives and expansion into international markets, such as the UK, Australia and Germany.

We are a team of retailers, creatives, technologists and strategists, and we are looking for someone special to join our team.

The Retail Visual Lead is responsible for bringing the Mejuri brand to life in our retail locations.  Reporting to the Store Manager, you are responsible for the implementation and maintenance of Mejuri’s Visual Merchandising Standards while balancing the skill of sales and customer service. From campaign rollouts to assortment refreshes, you will be completely responsible for the allure of your store and take all opportunities to coach and grow the team around you.

You possess outstanding organizational and leadership skills and you actively assist the Visual Merchandising Department in developing a retail environment that is catered to your client. Your creative eye enables you to create compelling product displays that grow your business and you have a keen sense of style, strong understanding of design principles, and the ability to convert data-based insights into actionable visual merchandising initiatives.

Visual Merchandising:

• Maintain visual standards in Mejuri retail to create the best client experience.
• Oversee implementation and maintenance of all retail campaign signage and windows in your location.
• Track sales performance and analyze revenue in your store to provide feedback and propose strategies and innovative ideas to the Visual Merchandising Department  
• Implement merchandise displays according to company standards, directives, and Planograms. 
• Partner with Store Management + Operations to analyze Key Performance Indicators and monitor assortment performance to create a productive sales environment and determine action steps to improve sell-through.
• Ensure new product drops are displayed weekly and in a timely manner.
• Implement all major floor moves and assortment updates quarterly.
• Coach and inform all store team members on updates or changes to Visual Merchandising standard practices.
• Partner closely with the Visual Merchandising Department to establish programs to appeal to local clientele.
• Maintain and protect the integrity of all display forms, graphics, furniture, and decor items to manage costs, notifying appropriate teams when display tools are missing or damaged.
• Report missing or damaged display inventory to uphold the credibility of backend reporting tools
• Provide transparency by submitting premise reports for review and implement any feedback provided in a reasonable timeframe
• Available to support with New Store Openings and Marketing Events across Mejuri’s retail network

Sales:

• Interact with customers and drive the business through delivering sales, and outstanding clienteling. 
• Take ownership of sales results; focusing on KPI’s such as Shrink, Average Order Value, Conversion %, and revenue to target. 
• Connect with our customers and genuinely listen to help find the best items for them. 
• Support a memorable and customized customer service experience that focuses on building relationships through the connection and relation of the Mejuri Brand Values. 
• Help make informed suggestions that affect the service, and productivity of the selling floor.

Operations:

• Work with the store team to identify any opportunities to improve the daily operations of the store (ie systems, processes) - communicate with HQ where appropriate.
• Minimize and mitigate shrink by using loss-prevention techniques. 
• Support all transaction types within our OMNI business including purchases, returns, exchanges, phone sales, BOPIS and BORIS transactions ensuring we exceed expectations with each interaction. 
• Support monthly inventory counts including preparation, execution, and verification.

• 2+ years of previous retail leadership and/or visual merchandising experience.
• Must be able to work on Monday’s, weekends and outside of work hours as needed (including some holidays). 
• Experience with clienteling, building and maintaining strong relationships with customers.
• Innovative thinker with a passion for styling and catering to customers on a personal level.
• Pays attention to customer feedback, trends and shares insights with management
• Great attention to detail, and highly organized. 
• Strong sense of initiative, self-motivated and goal-oriented.
• Ability to work well under pressure and deadlines with excellent problem solving skills.

Benefits at Mejuri:

• A minimum of two weeks vacation, plus personal days and three religious observance days (for full-time employees)
• Comprehensive medical and dental benefits, including mental health coverage, and generous personal and sick days for our full-time employees. We also offer bereavement leave, including miscarriage and stillbirth support.
• Parental leave salary top-up of up to 80%, as well as a personalized return-to-work transition and accommodation plan for full-time employees.
• Semi-annual performance reviews.
• A generous product discount!

#LI-Onsite

Along with our central mission and vision, we have guiding values that set the tone for where we’re heading and how we work together. These values are behaviors that form our shared beliefs and approach to how we wish to work together at Mejuri, regardless of role, level, and work location. Our 8 core values help drive our decision making when we are cross collaborating, redefining luxury, and creating a sense of commitment and inclusion to help shape our company culture.

Our values are:

FIND A WAY | We break down problems into manageable steps, explore creative solutions daily, learn from failure, and adapt quickly

RAISE THE BAR | We share constructive feedback openly, continuously improve personal and team performance, collaborate and challenge for better outcomes 

CUSTOMER OBSESSED | We actively listen to customer feedback, make decisions that impact customers positively, continuously refine product, service, or customer interactions 

EMPOWERED OWNERS | We proactively address cross team challenges, willingly tackle any task big or small, take initiative, and lead by example

JUST DO IT | We make informed decision quickly, encourage experimentation and learning, encourage thoughtful risk taking, embrace change, and stay adaptable

HUMILITY | We acknowledge team contributions before self, acknowledge and learn from mistakes, maintain an open and receptive mindset, and promote a respectful work environment 

CURIOSITY | We seek out new challenges daily, ask questions to understand deeply, reimagine and innovate to drive progress 

DRIVE RESULTS | set clear goals and prioritize tasks, focus on high impact activities daily, monitor progress through clear metrics, stay persistent and solution orientated 

Accommodation / Accessibility:

Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.

Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.