What you will do:
The VIP BOH Supervisor is an hourly role with varying weekly hours. The VIP BOH Supervisor assists the salaried Management team with the running of the theatre building during scheduled shifts - this could include opening and closing the building as the sole Manager on duty. Providing hospitality, food service execution and leading the team of employees, are primary responsibilities as well as adhering to theatre policies and procedures. The VIP BOH Supervisor primarily focuses on the back of house areas, in a quick service restaurant style kitchen, when not assigned elsewhere.
Managing and Leading the Team:
- Oversee VIP Menu standards, food safety and product quality.
- As required, escalate any issues with VIP Cast Members to salaried VIP management for resolution.
Managing the guest experience
·Interact regularly with Guests to understand their expectations.·Oversee the presentation of all food items prepared by the kitchen, to ensure Guest satisfaction.·Maintain a high degree of visibility, professionalism and accessibility to Guests.·Coach, cross-train and cross-utilize Cast to deliver optimum standards of service to our Guests.·Deal swiftly and professionally with Guest concerns on all matters – with a focus on food service quality and presentation.·Deliver high quality service in all areas.- Conduct frequent walkthroughs using all building assessment tools.
Payroll controls:
- Ensure the theatre is staffed to meet business requirements and adjust as required
- Oversee and ensure all cast are following the health and safety policy and guidelines.etc
Administrative & Other duties:
·Effectively follows all Cineplex values, policies and procedures, while role modeling and practicing company culture·Effectively executes promotions, rentals and other special events at the theatre from a culinary perspective.·Support the operation of the theatre according to corporate standards.·Provide feedback around the execution of the third-party contracts.·Communicate theatre information upward, downward and across.·As assigned, accountable for completing accurately all daily, weekly and monthly reports.·Provide recommendations to increase revenues and efficiency or improve profitability in all areas of the business.·Assist the theatre in achieving its budgetary requirements.- Support in the execution of all corporate initiatives related to key business units such as, but not limited to, Media, Marketing and Merchandising.
Submit your resume today.
Inclusion & Diversity
Cineplex, its subsidiaries, and affiliates are equal opportunity employers with a commitment to hiring and retaining a diverse workforce. We encourage and welcome applications from all intersectional walks of life. The collective sum of our individual differences, experiences, knowledge, innovation, self-expression, unique capabilities, and talent represents a significant part of our culture. By valuing a diverse workforce, we enforce hiring practices that are fair and equitable.
Accessibility
We are committed to improving access and opportunities for all individuals, including those with disabilities by identifying and removing barriers that may prevent, inhibit, or restrict their access to employment opportunities. If you require accommodation at any stage of our hiring process (application, interviews, assessments, and placement), please contact us at 416-323-6600 or via email at [email protected].
Use of AI
We use AI-assisted tools to help us review applications and support parts of the recruitment process. However, every application is reviewed by our HR team, and all hiring decisions are made by our people, not by AI.
This is a new position and is being actively recruited for.
While we appreciate all interest, only those candidates selected for an interview will be contacted.
Wage ($):
$20.60 - $22.10CADCineplex Toronto, Ontario, CAN Office
Toronto, Canada
Cineplex Toronto, Ontario, CAN Office
1303 Yonge Street, Toronto, Ontario , United States, M4T2Y9
