Vice President, Technical Operations

About QuadReal Property Group 

QuadReal Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. Its assets under management are $98.5 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities globally for investments in equity and debt in both the public and private markets. QuadReal invests directly through operating platforms in which it holds an ownership interest and via programmatic partnerships.

QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.

QuadReal: Excellence lives here.

www.quadreal.com

Role Description:

Reporting to the Senior Vice President, Capital Management & Technical Services, the Vice President, Technical Operations is responsible for leading the Building Operations Center (BOC) and centralized technical operations across the domestic portfolio. The role serves as the enterprise subject matter expert (SME) on the performance and optimization of building systems, spanning mechanical controls, energy metering, lighting controls, security, fire and life safety – among others – and the broader technology stack that QuadReal have implemented to run our buildings.

The successful candidate is accountable for leveraging the systems and technologies deployed across the portfolio to deliver measurable operational outcomes – reducing energy consumption, extending equipment lifecycle, optimizing the deployment of field labor, and improving the experience of building occupants through consistently well-tuned environments. This role collaborates closely with Operations, Digital Buildings, IT, Sustainability, and other enterprise partners to align centralized technical capabilities with broader business objectives.

Responsibilities:

BOC Strategy and Operational Leadership

• Promote, Leverage and Operationalization of the IBMP (Integrated Building Management Platform) and BOC, including ongoing expansion of scope across asset classes
• Establish and standardize operating procedures, escalation protocols, and alarm management to enable scalable, consistent remote operations
• Operationalize centralized monitoring, analytics, and remote control capabilities across the portfolio
• Serve as the enterprise lead on day-to-day technical operations across the built environment

Technical Operations & Remote Operations

• Oversee 24/7 BOC operations monitoring HVAC and mechanical controls, electrical systems, energy metering, electronic security, fire and life safety, and other key building systems
• Drive the transition from reactive to predictive and condition-based maintenance practices through fault detection, diagnostics, and predictive analytics
• Optimize building system performance remotely to reduce the need for on-site intervention
• Leverage operational data, analytics, and AI to drive building performance, surface efficiency opportunities, and report on KPIs across the portfolio
• Strengthen reliability-centered maintenance practices and incident response, and support business continuity through enhanced system visibility and control

Collaboration and Enterprise Alignment

• Partner with Operations, Digital Buildings, IT, Sustainability, and other enterprise functions to align centralized technical operations with broader business priorities
• Act as a key advisor to regional Operations teams on technical performance, system optimization, and the integration of centralized capabilities with on-site workflows
• Communicate performance metrics, risks, and opportunities to executive stakeholders
• Ensure centralized technical operations align with enterprise data, connectivity, cybersecurity, and sustainability standards

Value Creation, KPIs, and Commercial Oversight

• Establish and maintain the KPI and reporting framework that validates and communicates BOC-driven value to senior leadership
• Advise on operating and capital budgets related to centralized technical operations and BOC initiatives
• Support equipment lifecycle and capital planning using real-time operational data and insights from the BOC
• Develop business cases supporting BOC expansion, capability investments, and operating model enhancements
• Support vendor strategy, procurement, and contract optimization for technical operations services and tools

Team Leadership and Capability Development

• Build organizational capability in remote diagnostics, controls, reliability engineering, and data-driven operations
• Recruit, coach, and retain technical talent across the BOC team
• Foster a high-performance culture grounded in accountability, safety, and continuous improvement
• Provide technical leadership and mentorship across operations teams
• Pilot new initiatives
• Other tasks that may be assigned

Risk and Compliance

• Ensure centralized technical operations meet all regulatory, safety, and environmental requirements
• Implement centralized alarm management, escalation protocols, and incident response processes
• Support enterprise resilience and business continuity through enhanced system visibility and control

Measurable Outcomes

The role’s success will be evaluated against quantifiable KPI’s and reported improvements including:

• Energy consumption reduction through system optimization and continuous commissioning
• Cost avoidance through early fault detection, reduced equipment failures, and extended equipment lifecycle
• Reduced truck rolls, more effective deployment of vendor services across the portfolio, and improved efficiency of operational personnel
• Improved asset uptime, reliability, and mean-time-to-repair across critical building systems
• Improved occupant experience through the optimization of indoor environments
• Verified ROI on BOC investments and BOC-driven initiatives
• Active deployments of AI tools to automate workflows, identify anomalies, provide insights, and optimize operational conditions

Experience and Qualifications:

• 15+ years of experience in technical building operations, building controls, or centralized operations environments, including extended time in leadership roles
• Engineering background strongly preferred (Mechanical or Electrical); relevant trade qualifications and controls certifications also considered
• Deep, hands-on expertise in mechanical controls and HVAC operations
• Broad fluency across the full building systems stack, including electrical systems, lighting controls, energy metering, elevators, access control, CCTV, fire and life safety, and other technology-based building systems
• Demonstrated experience operating BMS, CMMS, FDD, and analytics platforms in a production environment
• Proficiency applying AI, analytics, and operational data to drive measurable performance improvements in a building operations context
• Proven experience leading or materially advancing a centralized operations capability (BOC, NOC, or equivalent) with measurable outcomes
• Strong ability to translate technical performance into financial results and communicate those results to executive stakeholders
• Credible in the detail with field technicians and controls specialists, and effective at setting portfolio-wide strategy with senior leadership
• Strong commercial judgment in capital planning, vendor management, and operational budgeting
• Strong leadership, communication, and stakeholder management skills

The expected annualized base salary range for this role is $190,000 – $230,000.

Based on the position, QuadReal offers a competitive total rewards package in addition to the base pay, which may include a performance-based incentive plan, comprehensive health & dental benefits, pension plan, and paid time off.

The actual salary offered will take into consideration a wide array of factors including, but not limited to, the individual’s skill, experience, education and training, the market compensation of the role, and the consideration to internal equity.

We value diverse experiences and perspectives. Even if your skills don’t align 100% with the listed qualifications or salary range, we encourage you to apply – you may be a great fit for this role or others in our community. Applicants may also be considered for alternative positions within the organization where their qualifications and experience align more closely with available opportunities.

We use artificial intelligence (AI) technology — alongside human review — to assist in screening and assessing applicants for this position. Our recruitment team remains involved in all decisions.

Note to Recruiters: QuadReal does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to QuadReal, directly or indirectly, will be considered QuadReal property. QuadReal will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for engaged services to submit resumes.