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About Super.com
We started Super.com to help maximize lives–both the lives of our customers and the lives of our employees– so that everyone can experience all that life has to offer. For our employees, our promise is that Super.com is more than just a job; it’s an opportunity to unlock one’s potential, where learning is celebrated and impact is realized.
We are more than a fast-paced, high-growth tech company; we care about our people and take career progression seriously. This is your career and our aim is to supercharge it through the people, the work, and the programs that fuel who we are.
About the Role
The User Experience Research (UXR) Team, part of the larger Product Design team, provides the company with strategic insights on our customers’ needs, desires, and friction points. UXR’s ultimate goals are to truly know our customers, inform better product decisions, and to identify strategic opportunities for the company. The team does this through a variety of mixed methods including participant interviews, unmoderated usability tests, workshops, and surveys. If you are curious, love experimentation, and have a strong desire to learn about people and what matters to them, this is the internship opportunity for you!
What You’ll Do
- Assist in designing and executing research studies, while collaborating with fellow researchers, PDs, and PMs
- Manage operational aspects of the research process including screening, recruiting and scheduling participants
- Develop research plans, moderator guides and other research materials needed to facilitate research, with team oversight and collaboration
- Analyze, synthesize findings and identify themes
- Document findings and clearly communicate recommendations to design counterparts and stakeholders
- Update and tag the research repository to ensure work is accessible
- Participate in research rituals and meetings
About You
- You have grit, are motivated and inquisitive
- You can simplify many varying points of view into clarity
- You are methodical and experimentalYou are data driven, objective, and curious about the truth
- You are empathetic and deeply care for our customers
- You are articulate, succinct, and can communicate problems and solutions clearly
- You are humble and want to learn and grow
We've got you covered
- $300 One-time home office set up allowance
- $25/Week UberEats allowance on Fridays
- $300/Term Learning and Development allowance
- $120/ Term Fitness/Wellness allowance
- Top Talent: work with the best in the world, including Engineers and Leadership from Google, Facebook, Wish, YouTube, Uber, and more
- Build Something Great: most importantly, build a product used by millions around the world - have ownership, have impact, and do great work
We Believe in Equal Opportunity
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Accommodations are available on request for candidates taking part in all aspects of the selection process. If needed, please notify our Talent Acquisition Partner.
Super.com Toronto, Ontario, CAN Office
Toronto, ON, Canada
What you need to know about the Toronto Tech Scene
Although home to some of the biggest names in tech, including Google, Microsoft and Amazon, Toronto has established itself as one of the largest startup ecosystems in the world. And with over 2,000 startups — more than 30 percent of the country's total startups — Toronto continues to attract new businesses. Be it helping entrepreneurs manage their finances, simplifying business operations by automating payroll or assisting pharmaceutical companies in launching new drugs, the city's tech scene is just getting started.
