Training Content Specialist

About PSD Citywide
Ready to make a real impact on communities across North America?

PSD Citywide isn’t just a software company; we’re transforming how Local, First Nations, and Regional Governments achieve success and build sustainable futures for their communities. As a recognized leader in Enterprise Asset Management, maintenance management, and planning solutions, we provide cutting-edge software and expert advisory services that improve infrastructure and public services.

Why join us? We are a "Fun-clusive" organization! This means we intentionally foster a supportive and engaging culture where your contributions are celebrated, your skills are rewarded, and your career growth is encouraged. Ready to influence change? Bring your expertise in technology and data to our team and directly shape how local governments improve service delivery. Apply now!

Job Description

The Training Content Specialist is responsible for creating and maintaining Citywide digital learning resources, including software training videos, knowledge base articles, quick reference guides, and other self-service learning content. This role is ideal for a self-motivated, tech-savvy individual who enjoys learning new software, creating engaging digital content, and leveraging AI tools to improve productivity. Working independently, the successful candidate will modernize existing training materials and develop new learning resources to help clients quickly adopt and effectively use the Citywide software platform.

Success in this role requires curiosity, creativity, strong communication skills, and the ability to learn unfamiliar software with minimal supervision. The ideal candidate enjoys exploring new technologies, takes ownership of their work, and is passionate about creating clear, engaging, and high-quality learning experiences. This is a Full Time Remote position, the successful candidate must live in Canada.

Responsibilities & Duties

• Independently learn the Citywide software platform and new product features through hands-on exploration and collaboration with subject matter experts.
• Create, record, edit, and publish engaging software training videos and e-learning content using Camtasia, Articulate, and AI-powered content creation tools.
• Develop, maintain, and improve client-facing knowledge base articles in HappyFox, ensuring content is accurate, searchable, and easy to follow.
• Modernize legacy training materials into concise videos, knowledge base articles, quick reference guides, and other digital learning resources.
• Leverage AI and automation tools to improve the speed, quality, and consistency of content creation.
• Capture and edit screenshots, screen recordings, graphics, and other multimedia assets to enhance learning.
• Manage a backlog of training content projects by prioritizing work, tracking progress, and delivering high-quality content on schedule.
• Collaborate with Product, Development, Implementation, and Training teams to ensure content reflects the latest software updates and best practices.
• Review and test training content for accuracy, clarity, consistency, usability, and branding.
• Continuously explore new technologies, AI tools, and instructional design best practices to improve the client learning experience.
• Prepare training content and supporting materials for client and internal learning initiatives as required.
• Contribute ideas to improve Citywide training content, knowledge base, and self-service resources.
• Other duties as assigned.

Qualifications

• Diploma or Bachelor's degree in Instructional Design, Digital Media, Multimedia, Communications, Educational Technology, Computer Science, or a related field.
• 0–2 years of experience creating digital learning content, technical documentation, instructional materials, or multimedia content (co-op, internship, freelance, or personal projects considered).
• Demonstrated ability to quickly learn new software applications and work independently with minimal supervision.
• Experience creating and editing videos using tools such as Camtasia, Descript, Articulate, Adobe Premiere Pro, or similar content creation software.
• Experience using AI tools (e.g., ChatGPT, Gemini, or similar) to improve content creation and productivity is considered an asset.
• Strong written communication and technical writing skills with exceptional attention to detail.
• Excellent organizational and time management skills, with the ability to manage multiple priorities and meet deadlines.
• Creative, curious, and proactive, with a passion for learning new technologies and continuously improving content.
• Demonstrated curiosity and initiative in learning new technologies, experimenting with AI tools, and continuously improving work processes.  
• Strong collaboration and communication skills with the ability to work effectively across technical and business teams.
• Experience with knowledge base platforms, e-learning authoring tools, or Learning Management Systems (LMS) is considered an asset.
• Familiarity with enterprise software, SaaS applications, or municipal government software is considered an asset.

Candidate Journey

Resume Review: Once you apply, an actual person will review your resume and we are committed to getting back to you within three weeks with a response. 

Phone Interview: PSD’s People and Culture team will connect with you to learn about your experience and discuss the role further. They’ll also give you an understanding of what the interview process involves, along with an estimated timeline. 

Virtual Interview: Depending on the position, there will be one or two interviews with the Hiring Team that will include questions related to your skills, work experience, values and goals. We provide the opportunity to meet with a wide range of staff members so you can learn more about life at PSD Citywide. 

Offer/Feedback: The Hiring Team will debrief and make a decision within a few days of your final interview. If successful, your Recruiter will present you with a verbal offer, followed by a formal offer letter via email. If the timing was not right for this particular opportunity, we will connect with you and provide feedback. 

PSD Citywide is committed to ensuring equal access and participation for people with disabilities. We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility.

We are committed to accommodating people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process. Should you require any accommodation, please indicate this when you apply, and we will work with you to meet your accessibility needs.

PSD Citywide may use Google Gemini to assist with recruitment note taking during the hiring process. While we incorporate select AI features to enhance process efficiency, we remain committed to human-led decision making. All AI-generated outputs are subject to human review to ensure accuracy and fairness.