Third Party Governance - Associate

Job Description
We are seeking a detail-oriented and proactive team member to join our team as a Third Party Governance Associate. This role will directly support the Third Party Governance Vice President in the execution and enhancement of the Consumer and Community Banking Third-Party Governance Program. The ideal candidate will have a strong foundation in risk management, reporting, and process improvement, and will thrive in a collaborative, fast-paced environment.
As a Third Party Governance Associate within our team, you will play a crucial role in supporting the Third Party Governance Vice President to enhance the Consumer and Community Banking Third-Party Governance Program. You will leverage your expertise in risk management, reporting, and process improvement to thrive in a dynamic, collaborative environment. Your responsibilities will include assisting in the design and execution of supplier lifecycle activities, ensuring alignment with the Third-Party Oversight Standard to mitigate supplier risks. You will review and interpret third-party risk policies, develop guidance materials, and document governance structures and escalation paths. Collaborating with stakeholders, you will define key performance and risk indicators, establish data protocols, and create reports to track supplier remediation progress. Additionally, you will support framework enhancements, assess training needs, and assist in developing training materials. Engaging in stakeholder briefings and workshops, you will prepare presentations and updates for executive and cross-functional audiences. You will also monitor policy adherence, maintain audit trails, and work collaboratively to optimize the program and minimize supplier risks.
Job responsibilities:

• Assist in the design and execution of supplier lifecycle activities in alignment with the Third-Party Oversight Standard, including additional requirements to ensure supplier risk mitigation.
• Review and interpret relevant third-party risk policies, procedures, and standards; assist in developing guidance materials and job aids for stakeholders.
• Map out governance structure and escalation paths; document roles and responsibilities for governance and escalation, communicate escalation procedures, and support incident management.
• Collaborate with governance stakeholders to define key performance and risk indicators (e.g., Financial Viability, Supplier Risk Index, Control Effectiveness, Containment, Cyber Incidents); establish data collection protocols, validate data quality, and develop comprehensive reports tracking supplier remediation progress, status, and actions.
• Support the development and implementation of framework enhancements; document and track quality improvement actions.
• Assess training needs and gaps for Delivery Managers and other stakeholders; assist in developing and updating training materials and job aids, schedule and support delivery of training sessions, and collect feedback to refine training content.
• Support stakeholder briefings, workshops, and ongoing advisory activities; prepare presentations and actively engage in verbal and written updates to drive alignment and action toward project objectives, tailoring messaging appropriately for executive and cross-functional audiences.
• Monitor adherence to policies and escalate non-compliance issues; maintain audit trails for remediation activities and status updates, supporting audit readiness and compliance reviews.
• Work collaboratively across functions and with senior stakeholders to optimize the program and minimize supplier risks.

Required qualifications, capabilities, and skills:

• Bachelor's degree or equivalent work experience
• 4+ years of experience in risk management, compliance, or related field.
• Strong proficiency in Microsoft Office, especially Excel and PowerPoint.
• Excellent organizational and problem-solving skills, with attention to detail.
• Ability to structure and prioritize multiple tasks in a dynamic environment.
• Effective communicator, able to tailor messaging for executive and cross-functional audiences.
• Proactive team player with a growth mindset and intellectual curiosity.
• Demonstrated ability to work collaboratively across functions and with senior stakeholders.

Preferred qualifications, capabilities, and skills:

• Experience in legal, regulatory, or operational risk management.
• Familiarity with third-party risk management frameworks and reporting.
• Experience supporting governance, policy, or training initiatives.
• Advanced degree preferred.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.