Tenant Services Coordinator

Accelerate your success at Colliers.

Why Colliers?

As one of Canada’s leading commercial real estate services firms, we are driven by our mission to accelerate success for our people, clients, and communities.

A career at Colliers gives you the opportunity to make an impact, advance your career, and collaborate with top-tier talent. Don’t just take our word for it – we’ve been recognized as a top employer on a number of prestigious lists, including Best Workplaces in Canada, Best Workplaces for Women, Best Workplaces with Most Trusted Executive Teams, among others.

***This position is for a Tenant Services Coordinator in Toronto, ON***

About this role

This position provides tenant services support to the operations team in the delivery of facilities management services for a complex.

• Receives/coordinates tenant service work requests from Yardi in a timely manner.

• Directs/supports dispatch function including resourcing of staff; sets priorities and develops/maintains administrative policies/procedures.

• Prepares monthly service request operational reports.

• Develops/maintains processes to track work order progress, action items, inquiries, complaints, problem resolution, etc. to facilitate closure of work requests in accordance with performance-based service agreement. Follows up re: outstanding service requests.

• Track and maintain the Tenant database and follow up with tenants for renewal.

• Manage office services (supplies, equipment, etc.).

• Participates in and supports other duties as assigned.

What you’ll bring

• 1-2 years of recent/related work experience in property, project, and/or facilities management.

• Post-secondary education in facilities/property management preferred (or equivalent combination of education and experience).

• Knowledge of facility operations/maintenance an asset; general knowledge of building systems and related codes/legislation an asset.

• Strong computer skills (such as Yardi/JDE, Microsoft Office etc.).

• Critical thinking skills with demonstrated analytical/problem solving skills.

• Strong customer service orientation/skills; hospitality industry experience an asset.

• Demonstrated ability to learn/apply new processes.

• Ability to work in a fast-paced, multiple tenant environment and to apply various tenant specific requirements to individual service request situations.

• Demonstrated ability to gather information, accurately assess issues and assign level of priority.

• Strong organizational/documentation skills with attention to detail and ability to multi-task and set priorities under tight deadlines.

Proven strengths in:

• Tenant Service Orientation – understands/meets service needs

• Accountability – results oriented; takes ownership and delivers on commitments

• Communication (written and verbal) – clear; concise; tactful; listens actively and objectively; open/consistent communication

• Teamwork – works collaboratively with others to achieve common goals while adding value to the team.

This posting is for an existing vacancy within our organization.

Colliers does not use AI-enabled tools to sort or decline applications.  All decisions are made by our talent acquisition team.

Pursuant to the laws regarding job postings where the position is located in, Colliers is disclosing the following information:

Area/Location Specific: Toronto, ON

Approximate Salary Range for Role: $53,207 - $61,000

Our salary ranges are determined by role, level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all Canada locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

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What we offer: 

Innovative projects: Work on cutting-edge initiatives that shape our communities, drive our growth, and make a tangible impact.

Career growth: Advance your career and achieve your goals with industry-leading training and development programs.

Competitive benefits & compensation: Enjoy a comprehensive and flexible benefits package along with competitive compensation that rewards your contributions and supports your well-being.

Collaborative culture: Join our enterprising team where innovation thrives, collaboration is key, and our people are empowered to be their authentic selves and do their best work.

Diversity, Equity & Inclusion: Our robust North American Diversity & Inclusion Program features eight Employee Resource Groups (ERGs), where you can connect, learn, and contribute to a diverse and supportive community. Learn more: https://www.collierscanada.com/en-ca/careers/diversity-and-inclusion

Global network: Join a global team of 24,000 professionals across 70 countries, where you'll expand your network and learn from experts in a dynamic international community. Accelerate your career and enhance your expertise as you connect and collaborate with top talent around the world.

Applicants must be currently authorized to work in Canada on a full-time basis. The employer will not sponsor applicants for work visas.

Direct applicants only please, no agencies.

Colliers is an equal opportunity employer and values diversity in its workforce. Colliers encourages applications from all qualified individuals and will accommodate applicants' disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process. If you require a disability-related accommodation to participate in the recruitment process, please contact the recruitment team by email at [email protected].