Provides first-level IT support, logs and assigns service requests, troubleshoots hardware and software issues, coordinates vendor repairs, monitors equipment health, manages printing operations and supplies, and processes IT vendor invoices. The role is fully on-site and requires lifting computers, printers, peripherals, and paper supplies.
About this PositionWe are looking for Technology Support Specialist to join our IT team.
This posting reflects an existing vacancy within the organization.
Salary range: $40,000 - $45,000
100% on-site positionResponsibilities and Qualifications
This posting reflects an existing vacancy within the organization.
Salary range: $40,000 - $45,000
100% on-site positionResponsibilities and Qualifications
Responsibilities:
- Provide administrative support to the IT Technical team
- Act as the first point of contact for IT service requests
- Log service calls in the ticketing system and assign calls to Tech Analysts
- Perform daily Production printing operations which includes printing, sorting and distribution of system and user generated print reports, Policies, Billing Notices etc.
- Coordinate and liaise with vendors for reporting technical issues and repairs
- Monitor and report Healthcheck statuses of IT equipment
- Inventory of toners, production printing stationery and card stock
- Prepare and submit Accounts Payable vouchers for IT vendor invoices
- Ability to lift and transport moderately heavy objects, such as computers, printers and peripherals, cases of printing paper
- Other print operator and departmental duties as may be assigned during and after business hours
Qualifications:
- Post-Secondary education in Computer Technology field or equivalent knowledge and skills acquired through related work experience
- Minimum 1 year experience in IT Help Desk role
- Good understanding of computer hardware and software concepts
- Fair technical knowledge of Windows operating systems and IT Networking
- Ability to troubleshoot and diagnose first level support calls
- Excellent communications and organizational skills
- Ability to work independently, as well as in a Team
It has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws.
At Primerica, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
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