Team Manager, Configuration Management – I&O – Information Technology

Alberta Blue Cross® is an Alberta based organization dedicated to delivering exceptional customer experience and community leadership. We’re committed to providing the best health coverage to over 1.8 million members and take an active role in promoting wellness. We believe in what we do—and place trust in our employees to deliver our vision.

Working at Alberta Blue Cross® means having a career where you’ll be recognized for your contributions. We value diversity, encourage our employees to maintain a healthy work-life balance and provide opportunities for career growth.

OVERVIEW:

We have an exciting opportunity for a Team Manager of Configuration Management to join our IT Infrastructure and Operations (I&O) team. Reporting to the Manager, Database and Web Administration, the successful candidate will be responsible for overseeing the day-to-day operations of the Configuration Management team, helping the team balance the everyday operational demands for managing the application build, deploy, and release activities in a busy environment, along with creating an engaging and supportive atmosphere within the team. In alignment with corporate priorities this role participates in the delivery of corporate projects and departmental initiatives and plays a key departmental leadership role as a member of the I&O management team. The Team Manager of the Configuration Management team works closely with leaders across the IT division and business to ensure that projects deliver their intended objectives.

WHAT YOU WILL DO:

• Create a positive working environment for team members, which inspires high productivity and cohesive teamwork.
• Build trusted partner relationships with business and technology leaders to maintain effective delivery of services and support, and to deliver on defined targeted outcomes.
• Provide leadership, guide continuous improvement, and ensure the effective delivery of critical IT processes including application release management and configuration management in a complex application ecosystem.
• Be a highly engaged and supportive leader for members of the Configuration Management team, helping to resolve challenges, manage risks and clear barriers to the efficient delivery of services for this team.
• Manage the delivery of effective resolutions when concerns or issues arise from within the team, business and support areas, and external stakeholders.
• Manage and maintain processes that support day-to-day operations.
• Provide leadership to a team of analysts responsible for the application build, deployment, and release management of application code.
• Ensure the team is delivering highly valued and trusted services to our customers.
• Demonstrate commitment to staff development through continuous engagement, career development and training plans for team members.
• Participate in an on call 24/7 rotation for major incident management.

WHAT YOU WILL HAVE:

• A degree or diploma in Computer Science or related technical discipline is required. Technical degree is preferred.
• A minimum of three years of direct leadership experience managing technical teams in the IT industry is recommended, including HR responsibilities.
• Experience with application development, code management and the System Development Life Cycle.
• Experience with application build, deploy, and release management processes.
• Strong understanding of ITIL and ITSM principles and service management tools.
• Proven ability to manage multiple priorities and provide highly effective decision making.
• Strong analytical and problem-solving capabilities.
• Demonstrated strengths in negotiation and conflict resolution skills.
• Exceptional interpersonal skills coupled with strong verbal and written communication and demonstrated commitment to customer experience.
• Commitment to the development of a solid team that is accountable for delivery and results.
• Ability to lead teams with expertise in highly specialized technical areas for which you may not have a high degree of previous experience.
• A high degree of self-awareness and understanding of what impacts people and business.
• Ability to handle, manage and direct change, both personally, with your team and with your customers.
• Commitment to providing internal and external customers with exceptional care, attention to detail and the highest degree of quality service.

This position will remain open until a suitable candidate is selected.

Alberta Blue Cross® is an inclusive employer committed to a workplace that reflects the diversity of the communities we serve. We empower and are advocates for our employees by welcoming, respecting and valuing their unique perspectives, backgrounds, and experiences.

We offer a competitive salary and benefits package and the opportunity to work in an innovative, high-energy team-focused environment. If you have the qualifications we are looking for, please apply.