TAM Consultant, Technical Services (Canada)

PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real‐time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software.

At PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.

Join us and be part of a team that is making a real impact.

To learn more about us, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

About the Role:

We are seeking a highly skilled and experienced Technical Services Consultant to join our dynamic team. As a Technical Services Consultant, you will be responsible for providing exceptional technical support and consulting services to our clients. Your role will involve troubleshooting, resolving technical issues, and implementing effective solutions to ensure the smooth operation of our products and services. The ideal candidate will possess excellent problem-solving skills, a strong technical background, and outstanding communication abilities. This role will report into the Sr Manager, Customer Support.

Key Responsibilities:

•Provide technical support to clients via phone, email, or in-person meetings.

•Assess, diagnose, and collaborate resolution to complex technical issues related to customer’s software, hardware, and network systems.

•Collaborate with cross-functional teams to troubleshoot customer Technical challenges.

•Develop and implement effective solutions to improve system performance and stability.

•Conduct product demonstrations and provide training to clients on software installation, configuration, and usage.

•Assist with project management of deployment of new products or software.

•Stay up to date with emerging technologies and industry trends to provide innovative solutions and recommendations for our customer’s challenges in the industry.

•Document technical issues, resolutions, and best practices to build a knowledge base for future reference.

•Collaborate with the sales team to identify upsell opportunities and provide technical expertise during client meetings.

Your Key Strengths:

•Bachelor’s degree in computer science, Information Technology, or a related field.

•Proven work experience as a Technical Services Consultant or in a similar technical support role.

•Strong knowledge of software, hardware, and network systems.

•Proficient in troubleshooting complex technical issues and implementing effective solutions.

•Excellent communication and interpersonal skills to effectively interact with clients and internal teams.

•Ability to work independently and in a team-oriented environment.

•Strong analytical and problem-solving abilities.

•Customer-oriented mindset with a focus on delivering exceptional service.

•Proven ability to manage multiple tasks and prioritize work effectively.

#LI-MG1

#LI-Remote

PointClickCare Benefits & Perks:

Benefits starting from Day 1!

Retirement Plan Matching

Flexible Paid Time Off

Wellness Support Programs and Resources

Parental & Caregiver Leaves

Fertility & Adoption Support

Continuous Development Support Program

Employee Assistance Program

Allyship and Inclusion Communities

Employee Recognition … and more!

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.

When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com 

PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.