Talent Enablement Specialist, Operations

About Dialogue

Dialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform🅫, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.

When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well-being. We’re firm believers that great people don’t settle on:

• Impact
• Community
• Growth
• Excellence

Feel like you can make a difference? Good news, we saved you a seat! 

Come as you are. As a proud equal-opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact [email protected].

AI Disclosure Statement

To ensure an efficient and fair review process, we utilize artificial intelligence tools to assist in the initial screening and assessment of applicants for this role.

⚠️ Recruitment Fraud Notice

Dialogue only contacts candidates through official @dialogue.co email addresses. We never request payment, gift cards, or personal financial information at any stage of hiring, and we never extend an offer without a structured interview process. All open roles are listed exclusively at dialogue.co/en/careers. If you receive a suspicious communication claiming to be from Dialogue, do not respond — report it to [email protected] and verify the role on our official careers page.

Your role as Talent Enablement Specialist, Operations
As a key member of our Talent Enablement team, you will play an essential role in delivering a seamless employee experience. You’ll provide thoughtful HR support to employees and managers, ensuring that every interaction reflects our commitment to excellence, empathy, and operational efficiency. Through guidance and collaboration across Talent & Culture, you’ll help bring our Talent Enablement philosophy to life: enabling people to perform at their best and supporting the organization’s strategic goals.

What you'll be doing

• Play a key role in bringing our Talent Enablement philosophy to life by responding to HR inbox requests with empathy, expertise, and a focus on enabling people and managers to perform at their best. More precisely, you will:
• • Act as a trusted advisor to employees and managers by addressing inquiries, resolving HR-related challenges, and ensuring a positive employee experience
  • Respond to and manage ad hoc requests, ensuring timely and effective support across various T&C and Talent Enablement activities
  • Serve as the first point of escalation and act as backup for the Talent Development Coordinator in their absence, ensuring operational continuity and effectiveness
• Manage employee relations matters with discretion and sound judgment
• Conduct exit interviews
• Maintain and update knowledge documents and policies, and continuously improve employee self-service resources through AI tools
• Contribute to the continuous optimization of Talent & Culture operational processes to enhance efficiency and scalability
• Partner with Talent & Culture Business Partners to support ongoing initiatives and organizational priorities

We'd love to hear from you if you have

• Minimum of 3 years of HR experience, with employee relation experience
• High commitment to customer service and results
• Track record of outstanding performance
• Preference to work in a high-pace and ambiguous work environment
• Excellent organizational and detail-orientation skills
• Excellent verbal and written communication skills in both French and English
  

At Dialogue, your well-being is our priority

Taking care of others also means taking care of our team! Depending on your role and employment status, you could have access to the following benefits:

• Access to the Dialogue app and virtual mental health support for you and your family
• Fully funded insurance, a health spending account, dental coverage, and fitness reimbursement
• 4 weeks vacation, 9 wellness days, and 1 volunteer day
• Hybrid work: 3 days/week in our Montreal or Toronto offices, excluding remote roles
• Work abroad up to 4 weeks/year
• Incentive plans, referral bonuses & RRSP matching
• Learning via Coursera, external training budget & mentorship
• Optional parental leave top-up

The posted salary range represents the expected hiring range for this role. At Dialogue, where a candidate's offer lands within the range is determined by relevant experience, demonstrated skills, and qualifications.