Systems Support Technician

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What we offer:
At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.
Group Summary:
Cosma provides a comprehensive range of body, chassis and engineering solutions to global customers. Through our robust product engineering, outstanding tooling capabilities and diverse process expertise, we continue to bring lightweight and innovative products to market.
Job Responsibilities:
POSITION SUMMARY:
Using fundamental concepts within well-defined procedures, install, configure, support, and integrate information systems hardware and software for end users. Primary functions include hardware support (PCs, printers, terminals, trakkers etc.), Help Desk, telecommunications, applications support and routine operating systems backups. May work on specific aspects of assigned projects or complete small projects. People in this position are expected to have exceptional customer service skills. This position requires an ability to interpret a variety of instructions furnished in written, oral, diagrammatic, or scheduled form. Must be able to work with frequent interruptions and be able perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure. Must have a high degree of patience, cooperativeness, intuitiveness, initiative, and exceptional judgment.
MINIMUM JOB REQUIREMENTS:

• Diploma in Computer Science or related discipline.
• Pursuit of certification in a related discipline (e.g., CompTIA A+)
• Minimum of two years relevant work experience.

SKILLS AND COMPETENCIES:

• Excellent problem solving and interpersonal skills.
• Good aptitude for learning additional technical skills, i.e., PC applications, networking.
• Able to work scheduled/unscheduled overtime.
• Strong user orientation/customer focus.

JOB RESPONSIBILITIES:
Maintain safety standards of equipment and work area and perform all duties in a safe manner in accordance with Company safety policies.
Follow Magna's Code of Conduct and Ethics and related compliance policies.
Provide technical end-user hardware and software support via Helpdesk Ticketing system.
Participate in Help Desk operations to resolve and/or appropriately escalate user requests in a timely manner to ensure user productivity.
Ensure all IT services are online and operational via automated System Check process (e.g., backups).
Effectively support Company hardware, which includes but is not limited to Phones, PC's, Bar code equipment and pagers.
Install/configure network and PC peripherals (e.g., printers).
Perform basic software functions to optimize performance on PCs.
Maintain and configure Phone Switch and phone peripherals.
Maintain user accounts and passwords on network and business systems, which include but are not limited to Network, phone and voicemail systems. Maintain, repair and program internal pagers.
Maintain, repair and program barcode and scanning equipment.
Configure 2-factor authentication on personal and work cell phones.
Liaise with voice and data cabling contractors to ensure quotes and installations are correct and on time.
Document and update relevant processes.
Keeps current and evaluates relevant software/hardware technology and makes suggestions and recommendations as appropriate.
Advise Manager of Information Services as to status of projects.
Perform other duties as required.
WORK ENVIRONMENT

• Must be able to work in various locations within and outside the Manufacturing Plant
• Must be able to work outside of normal office hours to meet needs of the position with a Minimum Supervision
• Lifting up to 20 kgs
• Exposed periodically to elements such as temperature and noise
• Office environment within a manufacturing operation

SALARY RANGE
$80,412.80 - $90,188.80
Awareness, Unity, Empowerment:
At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.
AI-Assisted Screening Disclosure
As part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies.
Under conditions defined by applicable law, you may have the right to request an explanation of how AI is used to support decision-making.
If you have any questions or concerns about this process, feel free to contact our Talent Attraction team.
Worker Type:
Regular / Permanent
Group:
Cosma International