System Administrator (IT)

About Us

YuJa, Inc. is a leading provider of cloud-based digital compliance and accessibility solutions for regulated sectors worldwide. Serving clients in higher education, K-12, government, and healthcare, YuJa enables organizations to meet evolving regulatory demands while delivering engaging, secure, and accessible digital experiences. Our platforms such as Lumina (video), Panorama (LMS accessibility), EqualGround (governance), and Verity (proctoring) are rigorously tested for compliance, audited, and secured.

For over a decade, YuJa has been dedicated to building not only innovative digital compliance and accessibility solutions, but also a workplace where our people can thrive. We invest in our employees by fostering career growth, continuous learning, and opportunities for advancement. Our culture is rooted in collaboration, inclusivity, and belonging, where every team member’s contributions are valued and their voices are heard. Just as we help institutions and organizations worldwide achieve their goals, we are equally committed to supporting the success of our people and making a positive impact in the communities we serve. Meet the YuJa family here and see what makes YuJa special!

About the Role

We're looking for a hands-on, proactive System Administrator to own and scale our internal IT infrastructure and SaaS ecosystem. In this role, you will be the backbone of our day-to-day technology operations and ensuring our servers, networks, and enterprise applications run reliably, securely, and at peak performance.

Beyond keeping the lights on, you will drive meaningful improvements: streamlining onboarding and offboarding, automating repetitive tasks, managing vendor relationships, and partnering with engineering to deliver the right tooling for a fast-growing team. This is an excellent opportunity for someone who thrives on solving complex problems, communicates clearly with both technical and non-technical stakeholders, and takes pride in continuously improving systems and processes.

Key responsibilities

• Own the end-to-end IT onboarding and offboarding lifecycle, provision accounts, devices, and access on Day 1, and execute secure, timely offboarding with full access revocation and asset recovery
• Build and maintain repeatable workflows, runbooks, and checklists for user lifecycle management to ensure consistency, speed, and zero gaps
• Manage and configure internal SaaS applications including Google Workspace, Microsoft Entra (MyApps), BambooHR, Atlassian (Jira), Salesforce, and Freshworks
• Administer identity and access management (IAM) across all systems, enforcing role-based access controls (RBAC), SSO, and MFA
• Install, configure, and maintain servers, networks, and operating systems across Windows, Linux, and macOS environments
• Set up and manage data backup, business continuity, and disaster recovery solutions
• Lead vendor management and software license administration including contract negotiations, renewal cycles, cost optimization, and vendor performance reviews
• Evaluate new tools, assess product requirements, and lead procurement decisions in partnership with Finance and department stakeholders
• Provide front-line IT support including daily operations, deskside support, hardware/software troubleshooting, and service provisioning
• Collaborate closely with engineering teams to understand requirements and deliver fit-for-purpose infrastructure and tooling solutions
• Deploy, monitor, and maintain internal infrastructure used across the organization; proactively identify and act on opportunities for improvement
• Diagnose and resolve hardware and software issues across the organization with urgency and clear communication
• Administer enterprise network environments including TCP/IP, DNS, DHCP, VLANs, firewalls, and VPNs
• Develop automation scripts using PowerShell, Python, or Bash to eliminate manual work and improve operational efficiency
• Apply cybersecurity best practices including patch management, endpoint protection, and regular access audits
  

About You

• 2–3 years of relevant hands-on IT administration experience and a Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or a related field
• Proven experience owning and improving employee onboarding and offboarding workflows at scale
• Demonstrated ability to manage vendors and software contracts including negotiating renewals, pricing, and SLAs with confidence
• Strong understanding of networking concepts including TCP/IP, OSI model, DNS, DHCP, and common protocols
• Hands-on experience setting up and managing systems from scratch, including Windows, Linux, and macOS environments
• Working knowledge of identity and access management (Active Directory, Azure AD/Entra ID, SSO, MFA)
• Knowledge of cybersecurity best practices, patch management, and endpoint protection
• Proficiency in scripting and automation (PowerShell, Python, Bash)
• Strong problem-solving and troubleshooting skills with the ability to triage and prioritize effectively
• Excellent written and verbal communication skills - ability to explain technical concepts clearly to non-technical stakeholders, work effectively with vendors, and collaborate across teams
• Highly organized, detail-oriented, and proactive - document what you build, surface issues early, and follow through to resolution
• A team player who builds strong working relationships across HR, Finance, Engineering, and external vendors
  

Certifications (Nice to Have)

• CompTIA A+
• CompTIA Security+
• CCNA
• RHCSA
• AZ-104 (Microsoft Azure Administrator Associate)
  

Educational Requirements

Bachelor's degree in Information Technology, Computer Science, or a related field. 

Why You’ll Love Working Here

YuJa is a multiple-time honoree on Forbes’ list of Best Start-Up Employers in America. We offer a competitive compensation package that include a base salary range of CAD 55,000-60,000/year and comprehensive benefits and engagement opportunities.

Comprehensive Benefits:

• Health, vision, and dental benefits, 100% employer-paid
• Additional benefits include RRSP, gym subsidies, and more
• Work-life balance including flexible work hours to create an ideal work-life balance
• Paid sick days and flex days

Team Engagement:

• Fun activities and celebrations, including Canada Day Trip, Saint Patrick's Day Party, Halloween Costume Contests, Holiday Dinner Party, and more
• Office perks including company-provided snacks, drinks and events
• Employee recognition programs, such as gift cards and “Employee of the Week” rewards
• Professional growth including continuous learning opportunities and reimbursements to support personal and professional development
• Hands-on experience working with senior-level business leaders
  

Schedule

This is an office-based role with standard hours from Monday to Friday.

How to Apply

This job is exclusively directed towards candidates already in Canada. You may apply directly online via this site by submitting your resume and academic transcripts. If any questions, please send an email to [email protected]

YuJa is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.