Jobs at YuJa

Own full-cycle recruiting across multiple functions, initially focusing on Sales and Engineering. Partner with leaders and hiring managers, source candidates, manage interviews and offers, and maintain ATS records. Support onboarding, role-specific ramp-up plans, training materials, and learning initiatives. Track program effectiveness, gather feedback, and build scalable recruiting and employee development processes in a growing organization.

Create and execute software test plans, test cases, manual and regression tests, document defects, maintain testing records, monitor progress, and communicate issues. Provide non-scripted helpdesk support by troubleshooting issues, prioritizing requests, managing tickets, and escalating problems when necessary. The role requires flexible rotational shifts, including nights, weekends, and holidays, and is fully on-site in Canada.

Manage post-sale success for enterprise SaaS clients by delivering onboarding, training, and ongoing support. Lead renewals, contract changes, pricing quotations, and upselling of product enhancements. Monitor accounts for risks and growth opportunities, resolve technical issues, and provide progress updates to clients and stakeholders. The role requires strong relationship-building, sales, communication, organization, problem-solving, and technology skills.

Drive new business for YuJa’s digital compliance and accessibility solutions by building qualified pipelines, leading discovery conversations, delivering tailored demos, navigating complex enterprise decision processes, negotiating terms, closing deals, and achieving sales quotas. Transition closed accounts to the client success team. The role uses a consultative sales approach for education, government, healthcare, and other regulated organizations.

Oversee live virtual proctoring sessions, monitor student activity, document and escalate integrity or technical concerns, and support test-taker issues. Review exam submissions, maintain investigation records, execute test cases, participate in system validation and security reviews, and reproduce Jira-reported issues. Collaborate with support and engineering teams by creating actionable bug reports and feedback while adapting to changing projects, seasonal workloads, and rotational shifts.

Design, develop, deploy, and optimize machine learning and deep learning models for customer-facing applications. Build data collection, preprocessing, training, and evaluation pipelines; conduct experiments; analyze data; and improve model performance and scalability through techniques such as quantization, distillation, and edge deployment. Collaborate with product, design, and engineering teams, contribute to system architecture, participate in code reviews, and apply relevant AI research to production solutions.

Develop, test, and troubleshoot distributed full-stack software systems using Java and related enterprise technologies. Design solutions involving network protocols, databases, cloud servers, and Windows and Linux environments. Work with MySQL through JDBC and contribute across platforms including mobile and desktop systems. The role requires strong communication, software design skills, and a bachelor’s degree or equivalent in computer science, computer engineering, or electrical engineering, with high academic achievement.

Performs manual and regression testing, creates test plans and documentation, identifies and communicates defects, monitors testing progress, and supports users in a non-scripted helpdesk environment. The role requires troubleshooting incoming requests, prioritizing and escalating issues, maintaining ticket follow-through, and providing timely responses. Work is scheduled across rotating day, afternoon, night, weekend, and holiday shifts.

Prospect and develop qualified leads through outbound calls, emails, and LinkedIn; schedule product demos; maintain CRM data in Salesforce; partner with Account Executives to advance deals; participate in training and company projects with opportunities to advance into closing roles.

Design, build, and maintain internal automation tools and integrations to streamline employee lifecycle processes, identity and access management, and enterprise application workflows. Troubleshoot, deploy, and monitor internal infrastructure, write maintainable code, and produce documentation, runbooks, and architecture diagrams to improve operational efficiency and security.

Provide in-house transactional legal support focused on drafting, reviewing, and negotiating commercial contracts (software licensing, RFPs, services). Ensure legal compliance, set contract strategies, mitigate risk, advise management, and align contract terms with company objectives.