Jobs at YuJa

Manage post-sales success for enterprise SaaS clients by leading onboarding, training, renewals, contract changes, upselling, quotations, and issue resolution. Monitor accounts for risks and growth opportunities, provide proactive support, and maintain transparent communication with clients and internal stakeholders. The role requires fluent French and English, strong sales and relationship-management skills, technical problem-solving ability, and confidence engaging senior professionals.

Manage enterprise client relationships after the sale by delivering onboarding, training, support, renewals, and contract changes. Identify upselling opportunities, prepare quotations, resolve product issues, monitor account risks, and provide progress updates. The role requires strong sales, communication, organization, problem-solving, and relationship-management skills while helping clients maximize the value of YuJa’s SaaS products.

Develop, test, and troubleshoot distributed full-stack software systems using Java and related enterprise technologies. The role involves designing networked applications, working with Windows and Linux servers, connecting applications to MySQL through JDBC, and addressing software problems creatively. Candidates should have strong computer science or engineering academic performance, excellent communication skills, and experience with Java, C++, databases, network protocols, cloud servers, and application development technologies.

Designs, develops, deploys, and optimizes machine learning and deep learning models for customer-facing applications. Responsibilities include experimentation, data analysis, model improvement, production deployment, scalable AI infrastructure, data and training pipelines, cloud integration, and system design. The role also involves applying current research, participating in code reviews, and collaborating with product, design, and engineering teams.

Prospect and qualify new leads through outbound calls, emails, and LinkedIn outreach; schedule product demonstrations; maintain accurate CRM records; partner with Account Executives to support sales success; and meet or exceed sales targets. The role includes training, performance-based incentives, and opportunities for advancement into closing sales positions.

Develop and maintain internal automation tools, applications, integrations, and infrastructure. Automate employee onboarding, offboarding, provisioning, and access management across enterprise systems. Build API-driven workflows, manage identity and access controls, troubleshoot systems, support cloud and infrastructure deployments, and improve reliability, security, backup, and disaster recovery. The role also requires documentation, operational runbooks, and collaboration with engineering teams.

Performs manual and regression testing, creates test plans and cases, documents defects, monitors testing progress, and maintains test reports. Provides bilingual French-English helpdesk support, troubleshoots non-scripted issues, prioritizes and escalates requests, and follows up on tickets. Requires flexible rotational shifts, strong communication, problem-solving, and time-management skills.

Oversee preparation, negotiation, execution, and compliance of commercial contracts, including software licensing, product sales, services, and RFP agreements. Provide transactional support and day-to-day legal advice to management, develop contract strategies, mitigate legal risks, and align agreements with company objectives. Review and update legal documentation while collaborating with finance and business teams.

Own full-cycle recruiting, initially focused on Sales and Engineering, including sourcing, interviews, candidate communication, offers, and ATS management. Support onboarding, role-specific ramp-up plans, training materials, and learning and development initiatives. Partner with leadership and hiring managers, analyze recruiting and onboarding metrics, gather feedback, and build scalable talent and employee development processes.

Conduct manual software testing, create test plans and cases, document defects, perform regression testing, and maintain testing reports. Provide non-scripted helpdesk and technical support, troubleshoot issues, prioritize tickets, communicate with stakeholders, and escalate problems when needed. The role requires flexible rotational shifts, including evenings, nights, weekends, and holidays, and is fully on-site in Canada.