Jobs at YuJa

Manage post-sales relationships with enterprise SaaS clients, including onboarding, training, renewals, contract changes, upselling, quotations, issue resolution, and account monitoring. Identify risks and growth opportunities while ensuring clients maximize product value. Provide proactive communication to clients and internal stakeholders, resolve technical issues, and collaborate across teams to improve retention, satisfaction, and revenue.

Conduct manual software testing, create test plans and cases, document defects, perform regression testing, and maintain testing reports. Provide non-scripted helpdesk and technical support, troubleshoot issues, prioritize tickets, communicate with stakeholders, and escalate problems when needed. The role requires flexible rotational shifts, including evenings, nights, weekends, and holidays, and is fully on-site in Canada.

Manage post-sales success for enterprise SaaS clients by delivering onboarding, training, support, renewals, contract changes, and product upsells. Build trusted client relationships, identify retention and expansion opportunities, prepare quotations, resolve technical issues, monitor account risks, and communicate progress to clients and internal stakeholders. French and English fluency is required, along with 1–3 years of client or customer support experience and strong sales, communication, organizational, and problem-solving skills.

Design, develop, and maintain internal automation tools, applications, infrastructure, and integrations. Automate employee lifecycle processes, identity and access management, enterprise workflows, and business application connectivity. Troubleshoot systems, support deployments and monitoring, improve security and disaster recovery, and maintain technical documentation. Collaborate with engineering teams to deliver scalable, reliable solutions that reduce manual work and improve internal operational efficiency.

Prospect and qualify new clients through outbound calls, emails, and LinkedIn outreach. Build sales pipelines, schedule product demonstrations, partner with Account Executives, maintain accurate Salesforce records, and support revenue growth. The role includes sales training, performance incentives, and potential advancement into a closing sales position.

Conduct manual and regression testing, create test plans and cases, document defects, maintain test records, monitor testing progress, and support software troubleshooting. Respond to helpdesk requests within one hour, assess severity, prioritize and escalate issues, and follow through on tickets. The role requires French and English proficiency, customer service skills, flexible rotational shifts, remote support software experience, and strong communication and problem-solving abilities.

Designs, develops, deploys, and scales machine learning and deep learning models. Responsibilities include integrating AI into customer applications, conducting experiments, optimizing models through quantization and distillation, building data and training pipelines, applying research findings, and contributing to system design and code reviews.

Develop, test, and design distributed full-stack software systems. The role involves solving software problems, working with Java and related enterprise technologies, developing networked applications, connecting applications to MySQL databases through JDBC, and supporting Windows and Linux server environments. Candidates should demonstrate strong communication, software engineering skills, academic performance, and the ability to work across cloud, mobile, database, and networking technologies.

Oversee contract preparation, negotiation, execution, and compliance for software licensing, product sales, services, and RFPs. Provide transactional support and daily legal guidance to management, develop contract strategies, mitigate risks, and align agreements with company objectives. The role also involves drafting varied legal documents and updating contract terms to meet legal requirements.

Own full-cycle recruiting across multiple functions, initially focusing on Sales and Engineering. Partner with leaders and hiring managers, source candidates, manage interviews and offers, and maintain ATS records. Support onboarding, role-specific ramp-up plans, training materials, and learning initiatives. Track program effectiveness, gather feedback, and build scalable recruiting and employee development processes in a growing organization.