Jobs at YuJa

Manage enterprise SaaS client relationships after sale, including onboarding, training, renewals, contract changes, upselling, quotations, and technical issue resolution. Monitor accounts for risks and growth opportunities, provide proactive support, and deliver updates to clients and internal stakeholders. The role requires strong communication, sales ability, organization, problem-solving, and relationship-management skills.

Prospect and qualify new clients through outbound calls, email, and LinkedIn outreach; schedule product demonstrations; maintain accurate Salesforce records; and partner with Account Executives to support sales-cycle success. The role requires meeting sales targets, managing a qualified pipeline, and developing SaaS sales expertise through training. Strong performers may advance into closing sales roles.

Manage post-sales success for enterprise SaaS clients by leading onboarding, training, renewals, contract changes, upselling, quotations, and issue resolution. Monitor accounts to identify risks and growth opportunities, provide proactive support, and maintain clear communication with clients and internal stakeholders. The role requires fluent French and English, strong relationship management and sales abilities, technical problem-solving, organization, and comfort engaging senior professionals.

Design, develop, deploy, and optimize machine learning and deep learning models for customer-facing applications. Build data collection, preprocessing, training, and evaluation pipelines; conduct experiments; improve model performance and scalability; apply current AI research; and contribute to system design and code reviews.

Develop and maintain internal automation tools, applications, integrations, and infrastructure. Automate employee lifecycle processes, identity and access management, enterprise application workflows, and operational processes. Build solutions using software engineering and DevOps practices, troubleshoot systems, support deployments, and improve security, backup, disaster recovery, and reliability. Maintain documentation and collaborate with Engineering teams to deliver scalable internal platforms.

Develop, test, and troubleshoot distributed full-stack software systems using Java and related enterprise technologies. Design solutions involving network protocols, databases, cloud servers, and Windows/Linux environments. Work with technologies including EJB, JSP, Servlets, JDBC, MySQL, and JBoss, while applying software design, algorithm analysis, and strong communication skills. The office-based role requires a computer-related bachelor’s degree or equivalent and strong academic performance.

Conduct manual, regression, and quality assurance testing for educational technology software. Create test plans, cases, reports, and documentation; identify, document, prioritize, and escalate defects. Provide bilingual French and English helpdesk support, troubleshoot non-scripted issues, manage support tickets, monitor testing progress, and respond promptly across rotational shifts, including nights, weekends, and holidays.

Own full-cycle recruiting, initially focused on Sales and Engineering, including sourcing, interviews, candidate communication, offers, and ATS management. Support onboarding, role-specific ramp-up plans, training materials, and learning and development initiatives. Partner with leadership and hiring managers, analyze recruiting and onboarding metrics, gather feedback, and build scalable talent and employee development processes.

Conduct manual software testing, create test plans and cases, document defects, perform regression testing, and maintain testing reports. Provide non-scripted helpdesk and technical support, troubleshoot issues, prioritize tickets, communicate with stakeholders, and escalate problems when needed. The role requires flexible rotational shifts, including evenings, nights, weekends, and holidays, and is fully on-site in Canada.