Teams at YuJa

Manage post-sales relationships with enterprise SaaS clients, including onboarding, training, renewals, contract changes, upselling, quotations, issue resolution, and account monitoring. Identify risks and growth opportunities while ensuring clients maximize product value. Provide proactive communication to clients and internal stakeholders, resolve technical issues, and collaborate across teams to improve retention, satisfaction, and revenue.

Conduct manual software testing, create test plans and cases, document defects, perform regression testing, and maintain testing reports. Provide non-scripted helpdesk and technical support, troubleshoot issues, prioritize tickets, communicate with stakeholders, and escalate problems when needed. The role requires flexible rotational shifts, including evenings, nights, weekends, and holidays, and is fully on-site in Canada.

Manage post-sales success for enterprise SaaS clients by delivering onboarding, training, support, renewals, contract changes, and product upsells. Build trusted client relationships, identify retention and expansion opportunities, prepare quotations, resolve technical issues, monitor account risks, and communicate progress to clients and internal stakeholders. French and English fluency is required, along with 1–3 years of client or customer support experience and strong sales, communication, organizational, and problem-solving skills.