Company: CLIC
Department: Group Sales
Employment Type: Regular Full-Time
Work Model: Hybrid (2 days in office)
Language: English is required, French is an asset.
Additional Information: This/these role(s) is/are currently vacant
The Opportunity:
We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.
The Supervisor, Group Sales Support provides leadership and oversight to a regional team of Group Sales Support professionals, with accountability for enhancing the group client experience, supporting sales growth objectives, and ensuring consistent application of best practices. The role is responsible for managing escalated client issues, complex and technical matters, client service and large implementations, and for developing team capability through training, coaching, and continuous improvement initiatives.
How you will create impact:
- Provides people leadership to a regional team of Group Sales Support professionals, including recruitment, onboarding, performance management, coaching, and ongoing development.
- Oversees daily operations and workflow management, including resource allocation, quality audits, and continuous improvement of processes, policies, and procedures.
- Acts as the escalation point for complex client issues, technical questions, and high‑risk matters, exercising sound judgment and decision‑making.
- Leads and supports large and high‑profile client service, including participation in client meetings and management of the Large Client Service Model.
- Manages large client implementations end‑to‑end, coordinating with clients, brokers, third‑party administrators, and internal partners to ensure successful onboarding.
- Develops, maintains, and delivers training programs and materials; serves as a key technical and subject matter expert for the team and broader sales support function.
- Builds strong relationships with internal stakeholders, national support teams, and external partners to support sales growth, client satisfaction, and service excellence.
- Contributes to departmental planning and budgeting, and drives initiatives that enhance operational effectiveness, client experience, and business outcomes.
- Experience within sales, insurance, or group benefits is a requirement.
- Minimum of five years of people leadership experience.
- Post-secondary education in Business Administration, Commerce, or a related discipline.
How you will succeed:
- Strong people leadership skills with demonstrated experience coaching, developing, and motivating teams.
- Solid understanding of group benefits, insurance concepts, and sales support operations.
- Ability to manage complex issues, exercise sound judgment, and make informed decisions.
- Strong communication and relationship-building skills with both internal and external stakeholders.
- Demonstrated ability to lead change, support continuous improvement, and align team efforts to organizational goals.
- You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.
- Occasional travel to attend client meetings and support regional or national initiatives.
- A leadership role requiring strict confidentiality related to employee, client, and business-sensitive information.
What’s in it for you?
- Training and development opportunities to grow your career.
- Flexible work options and paid time off to support your personal and family needs.
- A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
- Paid volunteer days to give back to your community.
- In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.
Expected salary range $72,847 - $121,411
The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.
Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.
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Co-operators Guelph, Ontario, CAN Office
101 Cooper Dr, Guelph, Ontario, Canada, N1C 0A4
