We're transforming the grocery industry
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.
Instacart is a Flex First team
There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.
Overview
About the Role - We’re looking for a Senior Researcher to join Instacart’s research team, with a focus on shaping our most impactful initiatives across consumer and B2B platforms. This role will support long-term company priorities, such as empowering retailers with enterprise-grade tools, driving innovation and growth for CPG advertisers, and enabling scalable marketing systems. Sr. Researchers at Instacart are expected to independently own a research roadmap across the teams they support. They will collaborate with leaders on product, design, business development, data science, marketing, operations, and engineering to prioritize and execute high impact, high visibility research that results in measurable improvements to our products.
About the Team - The Instacart Research team is dedicated to understanding the future of online grocery shopping and how current behaviors and needs may be rapidly evolving. We generate insights that drive product strategy and innovation. We are a collaborative and tight-knit team, and we partner with product, design, data science, and engineering to help build products that solve real problems for people and support Instacart’s mission.
About the Job
- Own the research roadmap for your organization; Partner with key stakeholders to understand needs and timelines in order to ensure the team is successful
- Develop deep understanding of your team’s product areas and competitive landscape and define how research might have an impact
- Execute high quality research; Deliver actionable findings that allow stakeholders to take action and have impact
- Build and guide relationships across the business that helps research deliver impact and value
- Own and oversee execution and socialization of foundational research that has significant impact and reach throughout the organization
- Ability to travel for field work (this role may require 1 week per month of travel to field sites)
About You
Minimum Qualifications
- 5+ years conducting research, at least some of which were in a B2B product space - bonus points if the product served multiple customer types
- Deep understanding and experience with various qualitative and quantitative research methodologies and techniques such as contextual inquiries and interviewing, usability testing, surveys, workshop facilitation, usage data analysis and triangulation
- Highly skilled at developing a prioritized roadmap, aligning cross functional teams on research prioritization
- Exceptional written and verbal communication: Expertise in translating research findings into actions that drive business metrics
- Has an ambitious vision for the role of the research team in the organization, and a plan for how to get there
- Collaborates well with cross-functional and research stakeholders
- Proven track record running and overseeing foundational research to help the organization
Preferred Qualifications
- Advanced degree desired; minimum of Bachelor's degree in Psychology, Cognitive Science, Human-Computer Interaction, Design, Human Factors, Anthropology, a related field or the equivalent experience
Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.
Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.
For US based candidates, the base pay ranges for a successful candidate are listed below.
CA, NY, CT, NJ
$167,000—$185,000 USD
WA
$160,000—$178,000 USD
OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI
$153,000—$170,000 USD
All other states
$139,000—$154,000 USD
Instacart Toronto, Ontario, CAN Office
We're located in Toronto's historic Liberty Village-a neighborhood that's at the heart of Toronto's thriving technology scene. Our office is a refurbished carpet factory, and it's surrounded by lofts, coffee shops, restaurants, and pubs that locals love.
