About Dialpad
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.
Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.
Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.
Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.
We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.
We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.
About the team
Dialpad's Contact Center QA team owns the quality of the AI-driven services behind our customer engagement platform. We validate that complex features like AI Routing, Digital Agents, and real-time Analytics are genuinely enterprise-grade in scale, reliability, and performance. And we go further, working cross-functionally and across projects, collaborating closely with developers and product managers to ensure every customer interaction is smooth, responsive, and delightful.
Your role
As a Senior Software Developer in Test (SDET) in the Contact Center QA team, you're both a skilled developer who builds elegant, scalable test frameworks and a quality advocate who leads a team to optimal customer outcomes. You write the API, UI, capacity, security, and performance tests necessary to validate features work as expected. You build the instrumentation that makes non-deterministic AI behavior testable in the first place. Most importantly, you own quality for products and features end-to-end, keeping communications flawless for the banks, hospitals, veterinarians, and other businesses that trust Dialpad with every conversation.
What you’ll do
- Plan and implement functional, regression, and end-to-end tests at the UI, API, and database levels
- Develop, execute, and analyze test runs for the capacity of microservices and performance of key product scenarios
- Own the test strategy for Dialpad’s latest AI Contact Center systems such as AI Routing, Digital Agent workflows, and Agentic Analytics
- Leverage agentic coding tools to generate test cases and build test software
- Provide detailed failure analysis to facilitate speedy product and test fixes
- Define the KPIs that matter and communicate results across teams and business stakeholders
- Participate in design discussions and reviews, addressing edge cases and inserting test hooks before development even begins
- Write reliable, maintainable code and find creative, scalable solutions to hard problems
- Mentor other engineers while staying on top of test and software development best practices
What you’ll bring
- Relevant software development experience (typically 6+ years), preferably including building test automation frameworks for SaaS applications.
- Strong programming expertise in any top language, such as Python or Java
- Strong experience designing and building scalable test automation frameworks
- Extensive use of AI coding agents for test generation and optimization
- Polished written and verbal communication skills in English
- Comfortable communicating cross-functionally and with teams in different geographies
- Prior experience applying different testing methodologies, including functional, integration, load, and performance testing
- Deep familiarity with cloud technologies, including the testing of REST services
- Experience injecting tests in CI pipelines
- Proficiency in AI-driven evaluation methodologies, eval harnesses for non-deterministic systems, or validating enterprise-scale data infrastructure is helpful
Technologies we use
- Google Cloud Platform (GCP) including Cloud Run (GCR), Kubernetes (GKE, k8s) and Compute Engine (GCE)
- Python, Javascript, Go, Vue, GitHub, Qase, Jira
- Pytest, Playright, REST Assured, Selenium
For exceptional talent based in Ontario, Canada the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in Ontario role postings reflect the base salary only, and do not include bonus, equity, or benefits.
Why Join Dialpad
- Work at the center of the AI transformation in business communications
- Build and ship agentic AI products that are redefining how companies operate
- Join a team where AI amplifies every employee’s impact
- Competitive salary, comprehensive benefits, and real opportunities for growth
We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.
Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
Dialpad Kitchener, Ontario, CAN Office
1100 – 305 King Street W, Kitchener, Canada, N2G 1B9
