Jobs at Dialpad

Provide technical support for a cloud communications platform: manage carrier escalations, monitor network performance, perform DID probes and test calls, troubleshoot VoIP/SIP and desk phone provisioning issues, escalate bugs, and collaborate with Sales, Engineering, and Product to resolve complex problems and improve support processes.

Conduct R&D and implement state-of-the-art NLP and ML algorithms to build real-time, multimodal, agentic LLM features for transcribed voice and chat data. Evaluate model performance, manage large text datasets, collaborate with engineering/product/design to deploy scalable models, and contribute to academic publications.

Design and implement TTS backend integrations, optimize linguistic inputs for naturalness, craft conversational turns and personas, manage prompt and voice-parameter systems, expose voice attributes to product UI, and collaborate with ASR and Audio AI engineers to ensure end-to-end voice quality and low latency.

The Founding AI Systems Engineer will design, build, and improve systems connecting AI capabilities to production, ensuring reliable deployment and operational discipline.

Lead global server fleet lifecycle and capacity planning, design and deploy on-prem and cloud infrastructure, automate large-scale server/VM/container operations, implement monitoring and security hardening, troubleshoot complex incidents, mentor engineers, and coordinate data center deployments and vendor logistics.

As a Sr. SDET at Dialpad, you will develop and maintain test automation frameworks for AI voice agent services, ensuring end-to-end quality. Responsibilities include designing automation tools, integrating AI quality checks, conducting performance tests, and mentoring engineers. Collaboration with AI teams and code development in Python, Java, or JavaScript is essential.

Own the platformization roadmap for Shared Services: design and decouple reusable services, write architecture docs, estimate resources, drive execution, develop well-tested features, review designs, mentor engineers, and present large-scale demos to improve developer experience, productivity, security, and scalability.

Lead and mentor a team of Customer Success Managers for Key Accounts to drive product adoption, retention, and expansion. Act as customer advocate, manage escalations, monitor account health, collaborate cross-functionally, report KPIs to leadership, and develop strategies for at-risk customers and long-term customer value.