Jobs at Dialpad

Lead design and implementation of scalable mobile (iOS/Android) test automation frameworks, maintain CI/CD pipelines, analyze failures, build reporting and performance tests, integrate AI tooling, and collaborate with engineering and product teams to ensure testable features and high product quality.

Design and implement TTS backend integrations, optimize linguistic inputs for naturalness, craft conversational turns and personas, manage prompt and voice-parameter systems, expose voice attributes to product UI, and collaborate with ASR and Audio AI engineers to ensure end-to-end voice quality and low latency.

The Founding AI Systems Engineer will design, build, and improve systems connecting AI capabilities to production, ensuring reliable deployment and operational discipline.

As a Senior Software Engineer on the Tel Core team, you'll maintain media services, design APIs, resolve production issues, and mentor peers while ensuring high-quality audio experiences.

As a Customer Success Manager, you'll build relationships, drive customer adoption, and facilitate training, ensuring satisfaction and value from the products.

As a Sr. SDET at Dialpad, you will develop and maintain test automation frameworks for AI voice agent services, ensuring end-to-end quality. Responsibilities include designing automation tools, integrating AI quality checks, conducting performance tests, and mentoring engineers. Collaboration with AI teams and code development in Python, Java, or JavaScript is essential.

As a CX Learning Experience Designer, you'll create effective learning experiences for the Support team's training programs, utilizing instructional design principles and managing LMS functions to enhance training effectiveness.

As a Sr. SDET, you will lead the development of automated tests and frameworks for Dialpad's AI services, ensuring high-quality delivery and collaborating with engineering teams.