Teams at Dialpad

Build scalable automated testing frameworks for AI Contact Center systems. Develop UI, API, database, functional, regression, end-to-end, capacity, security, load, and performance tests. Own test strategy, create instrumentation for non-deterministic AI behavior, analyze failures, define quality KPIs, integrate tests into CI pipelines, participate in design reviews, and mentor engineers while communicating results across teams.

As a Sr. SDET at Dialpad, you will develop and maintain test automation frameworks for AI voice agent services, ensuring end-to-end quality. Responsibilities include designing automation tools, integrating AI quality checks, conducting performance tests, and mentoring engineers. Collaboration with AI teams and code development in Python, Java, or JavaScript is essential.

Own the platformization roadmap for Shared Services: design and decouple reusable services, write architecture docs, estimate resources, drive execution, develop well-tested features, review designs, mentor engineers, and present large-scale demos to improve developer experience, productivity, security, and scalability.