Teams at Dialpad

Provide technical support for a cloud communications platform: manage carrier escalations, monitor network performance, perform DID probes and test calls, troubleshoot VoIP/SIP and desk phone provisioning issues, escalate bugs, and collaborate with Sales, Engineering, and Product to resolve complex problems and improve support processes.

Conduct R&D and implement state-of-the-art NLP and ML algorithms to build real-time, multimodal, agentic LLM features for transcribed voice and chat data. Evaluate model performance, manage large text datasets, collaborate with engineering/product/design to deploy scalable models, and contribute to academic publications.

Design and implement TTS backend integrations, optimize linguistic inputs for naturalness, craft conversational turns and personas, manage prompt and voice-parameter systems, expose voice attributes to product UI, and collaborate with ASR and Audio AI engineers to ensure end-to-end voice quality and low latency.