Sr. Product Operations Manager

Job Overview
Applied Systems, Inc., a worldwide leader in insurance technology, is seeking a Sr. Product Ops Manager to join our Product Operations Team. Product Operations enable the achievement of product and business outcomes. Product Operations is responsible for process improvement design, tooling, automation, and leading all related cross-functional work and communication.
What You'll Do
All members of the Product Operations team are expected to:

• Continuously enhance operational processes. Seek feedback on current processes, identify opportunities to optimize workflows, and work cross-functionally to implement optimizations.
• Drive change, resulting in business processes that streamline operations and assure alignment with overall business objectives.
• Collaborate through proactive communication and coordination with engineering, product, and customer-facing teams to ensure successful product and process outcomes.
• Oversee and manage the product management tool stack specific to their areas of ownership.
• Champion data literacy & data-driven decision-making within the Product organization.
• Mentor and coach Product Management teams on best practices, tools, and techniques to facilitate efficient delivery of high-quality software.
• Develop training materials, templates, and documentation to support internal product teams and stakeholders in understanding processes, changes, and best practices.
• Perform additional duties as assigned by team, department, and company leadership.

This role leads the product voice of market and roadmap planning operational procedures and includes these additional expectations:

• Own the voice of market processes, including customer discovery and experimentation
• Own the roadmap planning process from ideation through deployment, ensuring the process supports data-informed decision-making, alignment to strategy, and shared understanding across product teams and cross-functional stakeholders.
• Work closely with our solution analyst to recommend and implement best practices that support the voice of the market (Planbox, Pendo) and roadmap planning (Jira Product Discovery).

What You'll Need to Succeed
We're looking for someone who:

• Can work remotely or from an Applied Systems office
• Ability to travel

Your experience should include some or all of the following:

• Experience in Product Operations and/or Product Management
• Strong leadership, communication, and strategic planning skills, with a proven ability to adapt to change and translate it into action plans.
• Ability to manage large business and technology projects through the full product development lifecycle.
• An influence without authority mindset and a proven track record of working with and influencing leadership to ensure alignment.
• Coaching and consultative skills, enabling effective collaboration with stakeholders to identify and address organizational needs.
• Resourceful, problem-solving attitude
• Demonstrated analytics and process improvement experience.
• Experience with the voice of market and roadmap planning tools (even if not the ones we use)
• Extensive knowledge of Excel, PowerPoint, Confluence, JIRA, and SharePoint
• Bachelor's degree or equivalent work experience in the areas of Information Science, Computer Science, or related disciplines
  • We proudly support and encourage people with military experience, as well as military spouses, to apply

Additionally, you may have:

• Familiarity with data-driven storytelling and visualization tools such as Tableau, Power BI, Google Analytics, or Looker
• A background working for a SaaS or software company
• Insurance industry exposure

What You'll Gain
Benefits from Day One

• Health insurance plans, dental, and vision
• Wellness incentives
• 401(k) and/or RRSP retirement savings plans with employer match

Work-Life Balance

• Competitive paid vacation time and a free day for your birthday
• Personal/sick time
• Paid holidays
• Flex Time
• Paid parental leave (U.S. candidates)
• Volunteer time off

Empowering Career Growth and Success - We invest in talent, care about our people and are empowered by the results of our work. We grow our teams from within and give our employees opportunities to advance.
What We Value
We strive for excellence at every turn to be the best at what we do. We invest in talent, care about our people and are empowered by the results of our work. We fulfil the promise of insurance - safeguarding and protecting what matters most in people's lives. And there is no more important job than that.
Our focus on the workforce, workplace and marketplace gives us a qualified individual in an environment in which they can be productive while we maintain our position in the industry. To help drive that change toward a vibrant, modern workplace, we have employee-driven networks with commonalities in ethnicity, gender, sexual orientation, and military status.
Who We Are
Applied Systems is the leading global provider of cloud-based software that powers the business of insurance. Recognized as a pioneer in insurance automation and the innovation leader, Applied is the world's largest agency and brokerage management systems provider, serving customers throughout the United States, Canada, the Republic of Ireland, and the United Kingdom. By automating the insurance lifecycle, Applied's people and products enable millions of people worldwide to safeguard and protect what matters most.
For 40 years, Applied Systems has led an industry we helped to create with a mission to continuously improve the business of insurance. From partnerships, acquisitions, and insurance innovation initiatives, Applied has focused on efforts to be the indispensable partner in our industry.
It's an exciting time at Applied. You can do big things here, in an environment that supports creative thinking and bold ideas. Visit http://www.AppliedSystems.com for more information on how you can challenge what's possible.
EEO Statement
Applied Systems is proud to be an Equal Employment Opportunity and Affirmative Action Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don't discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.