Sr. Manager, Order Fulfillment Process

Position Title: Sr. Manager, Order Fulfillment Process
Position Type: Regular - Full-Time
Position Location: Toronto HQ
Requisition ID: 33730
At McCain, we believe in meaningful technology - using digital technology not just for innovation, but to make a difference globally. Join a team where innovation drives purpose and technology shapes the future. This is your chance to develop sought-after expertise, work on exciting, high-impact projects, and create solutions that truly make a difference. If you're ready to push boundaries, tackle purposeful challenges, and build a career that matters, we want you on our team. As we embark on a strategic digital transformation journey, the role of Sr. Manager, Order Fulfillment Process will be pivotal.
The Sr. Manager, Order Fulfillment Process will be responsible for defining, evaluating, refining, and enhancing the order to cash processes to ensure efficient and high-quality support for McCain's clients. This role involves managing workflows, ensuring adherence to customer service standards, and working closely with cross-functional teams to optimize processes and meet performance goals. The ideal candidate will have experience as a People Manager and as a functional expert in process design, customer service operations, order to cash process and service management.
Accountabilities:
Process Management:

• Analyze and evaluate current customer service and order to cash processes to identify areas for improvement.
• Develop and implement new procedures and best practices that enhance service efficiency and effectiveness.
• Continually improve McCain's order to cash process that will help us meet or exceed our customer service levels with appropriate controls and reporting.

Strategic Leadership:

• Connects with both internal and external subject matter experts to bring modern, best in class order fulfillment capabilities to McCain.
• Drive cross function/cross organization workshops to define processes and resolve issues.
• Collaborate on our organizational change management initiatives to implement and manage the adoption of new processes and practices.
• Foster a positive work environment that encourages collaboration, innovation, and accountability.

Stakeholder Management:

• Manages stakeholders from both the Business and Digital Technology teams, ensuring alignment to the process, the solution, its benefits, and their role in its execution.

Technology and Tools:

• Recommend tools and automation to improve the function and implement efficiencies.
• Key team leader driving system upgrades and implementations.
• Define user acceptance test plans for system implementations and upgrades.
• Stay updated on industry trends and technologies to keep the team equipped with the latest tools and techniques.

Reporting and Analytics:

• Design processes that are conducive to appropriate controls and reporting for continuous improvement.
• Suggest process automation and consistency to generate clean data to support operational metrics.

Qualifications:

• Bachelor's degree in Business Administration, Management, or a related field preferred.
• Lean Six Sigma or equivalent process improvement certification preferred.
• 8+ years of proven experience in process improvement related to customer service and order to cash.

Skills:

• Leadership capability in coaching and mentoring, fostering a culture of growth and learning.
• Excellent communication, problem-solving, and analytical skills.
• Proficient in order management and customer service software and tools as an experienced user.
• Experience with ERP order to cash processes with SAP preferred.
• Champions and leads organizational change, ensuring that the strategic goals are met with high standards of business value and innovation.
• Leverages influence, knowledge, and analytical prowess to make well-informed strategic decisions and to dynamically allocate resources.

About the team .
Reporting to the Sr. Director, Operations Transformation, the Sr. Manager, Order Fulfillment Process is as strategic as they are hands-on. The ideal candidate is someone who will not only execute a global vision but will also roll up their sleeves to ensure its success.
This role has the flexibility to be based out of any of our corporate offices in North America (Florenceville, New Brunswick; Oakbrook Terrace, IL or Toronto, Ontario).
About McCain .
At McCain, we're feeding the world: from French fries to cakes, we contribute to the important role food plays in people's lives. That's why we're dedicated to ensuring our core values-Family, Authentic, Trusted, and Quality-shine through every day. As a privately owned family company with over 60 years of experience, a presence in more than 160 countries, and a global team of 22,000 people, our values and culture are at the heart of everything we do. We believe that we can work together, along with our business and community partners, to bring sustainable growth and positive change today, tomorrow, and for generations to come. Join us and see how you can MAKE IT at McCain!
Leadership Principles .
Our principles, each with related practices, guide our actions across the organization. Together, they address how McCain interacts with our customers and employees, and how we work as individuals and collectively to find success. While each role adheres to the Leadership Principles, individual roles may focus more on a specific principle or principles.
We are customer obsessed. Customers are our starting point. By understanding their needs and leveraging data and consumer insights, we drive mutual success.
We think big and plan ahead. Through ambition, curiosity, and smart risks, we can accomplish goals, refine processes, and innovate to scale success.
We bring out the best in our people. We create safe spaces for our people so that trust and empowerment come naturally. Inclusion is about listening first, showing humility, and working together.
We act like owners. Together, we clear obstacles and do the work that makes us all successful and proud to be part of McCain.
The McCain experience .
We are McCain: this statement is about our power collectively and our importance individually-your impact is a significant part of the business. Our winning culture focuses on authenticity and trust so we can always bring out the best in our people. Here, you have the opportunity to learn, grow, and thrive while being yourself. Join our team to see why we're better together.
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Compensation Package : $107,600.00 - $143,500.00 CAD annually + bonus eligibility
The above reflects the target compensation range for the position at the time of posting. Hiring compensation will be determined based on experience, skill set, education/training, and other organizational needs.
Benefits : At McCain, we're on a mission to create a winning culture that puts employee safety and wellbeing at the heart of what we do, every day. We understand and appreciate that each person's needs are unique and ensure our benefits & wellbeing programs reflect that. Employees are eligible for the following benefits: health coverage (medical, dental, vision, prescription drug), retirement savings benefits, and leave support including medical, family and bereavement. Wellbeing programs include vacation and holidays, company-supported volunteering time, and mental health resources. Coverages are aligned to country, provincial and state governing plans and can vary by work level, location and nature of the role. Additional benefit details available during the application process.
Your well-being matters to us, and we're here to provide you with the necessary resources to support you in being your best self at work - and at home.
McCain Foods is an equal opportunity employer. We see value in ensuring we have a diverse, antiracist, inclusive, merit-based, and equitable workplace. As a global family-owned company we are proud to reflect the diverse communities around the world in which we live and work. We recognize that diversity drives our creativity, resilience, and success and makes our business stronger.
McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to meet your needs.
Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with the Global Privacy Policy
Job Family: Customer Service; Supply Chain & Logistics
Division: Global Finance
Department: Business Transformation
Location(s): CA - Canada : Ontario : Toronto || CA - Canada : New Brunswick : Florenceville-Bristol
Company: McCain Foods (Canada)