At Mitratech, we are a team of innovators focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.
For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.
As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!
Job Overview
Mitratech is seeking a Senior Learning Experience Designer to lead the end-to-end creation of high impact learning for our workforce from identifying what needs to be learned, to designing how it should be taught, to building the final course. This is a hybrid role that spans instructional strategy and hands-on eLearning development, sitting within the People & L&D team and working closely with HR business partners, subject matter experts, and department leads. The ideal candidate thinks like a designer, builds like a developer, and always keeps the learning at the center.
Essential Duties & Responsibilities:
- Lead needs analyses and performance consulting conversations with business stakeholders
- Define learning strategy, objectives, and success metrics aligned to business outcomes
- Write high-quality scripts, storyboards, facilitator guides, and workbooks that are clear and on brand
- Apply adult learning principles (ADDIE, SAM, Bloom's Taxonomy) to structure content effectively
- Design end to end learning journeys for onboarding, leadership, and skills programmes
- Present learning proposals and program recommendations to L&D and HR Leadership
- Lead SME engagement: facilitate content workshops, manage feedback cycles, and maintain stakeholder alignment
- Evaluate programme impact using Kirkpatrick or similar frameworks; report findings in plain, executive ready language
- Lead development of complex interactive courses in Articulate Storyline and Rise 360, helping to mentor other team members in quality and knowledge
- Package and publish SCORM/xAPI-compliant modules; own LMS configuration and troubleshooting
- Produce and direct supporting assets — graphics, screen recordings, animations, and short-form video to a polished standard
- Establish and maintain QA processes and development standards across the L&D team
- Own reporting on course effectiveness and translate into clear recommendations for improvement
Requirements & Skills:
- 5+ years in L&D roles spanning both instructional design and eLearning development
- Expert level proficiency in Articulate 360 (Storyline + Rise)
- Understand adult learning theory and instructional design models
- Experience with SCORM/xAPI and an enterprise LMS
- Ability to write clearly and translate complex content for non-expert audiences
- Comfortable managing multiple projects and SME relationships simultaneously
- Excellent written and verbal communication skills in English with the ability to write for learners, present to leaders, and facilitate workshops with SME’s
Education:
- Bachelor's degree in Instructional Design, Educational Technology, or a related field, or equivalent experience.
- Master's degree or professional certification (ATD CPTD, CIPD) preferred.
Mitratech is an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national or ethnic origin, age, sex, sexual orientation, gender identity or expression, marital status, family status, disability, or veteran status. Mitratech will work with applicants requesting accommodation at any stage of the hiring process. Please email [email protected] to request an accommodation.
