We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com
What You'll Be Doing
Simplii Financial is CIBC’s direct banking brand and is available to clients through online, mobile, and telephone banking channels. Simplii is distinct from our CIBC brand, meeting a need in the market for an alternative, no-fee banking offer with great rates.
Reporting to the Director, Process Engineering, you will be responsible for leading assigned projects, and ensuring, through oversight of end to end requirements work is completed, that all new and changed systems implemented are effective, easy to learn and use and implemented in a manner that best accommodates the client. You will support these client experiences by designing and implementing processes that will integrate new or enhanced capability and functionality, using industry design methodology and tools to optimize the client experience and process performance.
At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.
How You'll Succeed
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Business Acumen and Relationship Building – Execute on Simplii business strategy, by actively contributing to leading Simplii on matters of client experience and business processes, including definition and execution of process; business process performance monitoring, conducting and delivering analysis that presents comprehensive views on business process challenges. Identify opportunities for process improvements and recommend solutions. Employ various process improvement methods/practices to improve product and service delivery. Builds relationship with internal partners to understand their strategies, and work towards their fruition through process enhancements.
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Understanding Requirements – Conduct analysis of Simplii processes and functional or reporting requirements. You’ll lead the delivery of BA artifacts/work package as they pertain to Business Requirements and Solutions Requirements for assigned initiatives. Establish activities and time lines for your work-package. Partner with subject matter experts to establish and develop functional and non-functional requirements documents. Proactively identify opportunities for improvement and prepares recommendations for business process issues that impact the way of doing business across Simplii. You’ll need to co-ordinate, guide and mentor business specialists through lifecycle of the project including the design of business processes, support of technical build, input and validation of the test results, and successful implementation. You will take ownership of all process-related issues, and follow them through to resolution, ensuring all are documented and signed off as appropriate.
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Solution Design - Work closely with Business Partners to guide the formulation of complex business requirements and solution design discussions to meet project needs. Assist internal business groups on process improvement projects. Provide technical guidance concerning business implications of application development project, help to maintain high quality IT standards, practices and processes, validate Scope Clarification Documents including, but not limited to, other areas Solution Requirement Artifacts and Quality Assurance Artifacts to ensure business partner needs are met and implications of new and enhancements to application projects are understood.
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Problem Solving – Develop imaginative solutions and new ways of thinking about situations, problems and opportunities. You have experience planning, supporting and providing changes in Process Engineering and other improvement methodologies to executives, internal and external stakeholders. You can conduct research and root cause analysis, analyze tradeoffs between usability, performance and key business objectives. You can develop models and ‘what if’ scenarios to demonstrate the range of options available to management, by presenting optimal solutions.
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Coordination & Collaboration - Coordinate and lead cross-functional tasks or work packages to identify and document functional or reporting requirements, work flow, information sources and system specifications. Partner with project manager, technical resources, vendors, and management to ensure accurate execution of projects.
Who You Are
You can demonstrate experience in business analysis discipline, methodologies and processes; knowledge of process methodologies, as well as UID, Use Cases and other solutions requirement documents. It’s an asset if you are familiar with technology applications used to support Simplii Financial.
You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
You give meaning to data. You enjoy investigating complex problems and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.
You're passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity
You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making
What CIBC offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
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We work to recognize you in meaningful, personalized ways including a competitive compensation, incentive pay, banking benefits, a health benefits program, defined benefit pension plan, an employee share purchase plan and MomentMakers, our social, points-based recognition program.
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Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
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We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and developmen
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
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We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
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Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
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We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
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CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
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You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
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We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Job Location
Toronto-161 Bay St., 4th
Employment Type
Regular
Weekly Hours
37.5
Skills
Digital Banking, JIRA Tool, Process Engineering, Product Management
Top Skills
CIBC Toronto, Ontario, CAN Office
Square, 81 & 141 Bay, Toronto, Ontario, Canada
