Specialist, UX/UI Designer

The Opportunity 

As part of Sonnet’s Customer Experience team, you will design and optimize mobile-first digital experiences across sonnet.ca and email channels. Working closely with cross-functional partners, you’ll support website enhancements, A/B testing, landing page creation, and accessibility-focused solutions that improve the customer experience and support business goals.

What to Expect

• As a key part of Sonnet’s Customer Experience team, you’ll be an active contributor in the creation of innovative, mobile-first designs for sonnet.ca and email marketing, collaborating with internal stakeholders to deliver on business objectives 
• You’ll identify design solutions and opportunities for enhancements and A/B testing, bringing them to your agile team and Product Owner 
• You’ll write development stories in Jira, articulating design and accessibility requirements, and will work closely with developers as your enhancements are being developed, understanding technical requirements and limitations 
• You’ll work in Sonnet’s CMS, building landing pages in partnership with your content counterparts 
• You’ll also support our Manager, Design on both sonnet.ca design requests, and internal requests, as required

What you Bring

• A minimum of 2-3 years of relevant working experience in UI/UX Design 
• Proficiency in a Mac environment with in-depth knowledge of web-design and prototyping software applications, including Figma, Adobe Creative Cloud, Design System Manager 
• Exceptional ability to communicate design decisions to internal stakeholders and executives
• Experience working in a CMS to build pages 
• You’re flexible and thrive in an agile, start-up, team environment
• Proficient in identifying and applying web-based trends and technologies
• You’re exceptionally organized (Jira experience is an asset), resourceful, fast, and have impeccable attention to detail
• You’re effective and calm when working under pressure
• You’re always open to learning and expanding

Salary Range: $59,300 - $109,200

High degree of proficiency with English required to service customers, both internal to the company and external, across Canada. 

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

This position is being posted to fill an existing vacancy.

Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success. 

What’s in it for you?

• Hybrid work schedule for most roles
• Company share ownership program
• Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents 
• Wellness and recognition programs 
• Discounts on products and services

Go ahead and expect a lot — you deserve it.

It’s better here — but don’t take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [email protected].

As part of Definity’s commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands.

Background checks

This role requires successful clearance of background checks (including criminal checks and leadership references).

#LI-Hybrid