Specialist II TIS Application Observability

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At Enbridge, we are committed to delivering safe, reliable energy while advancing operational excellence, innovation, and sustainable growth. We are seeking a Specialist II, TIS Application Observability to serve as the technical authority for our enterprise observability platform and monitoring strategy. In this role, you will transform application and infrastructure telemetry into actionable insights that improve service reliability, reduce operational noise, and accelerate incident resolution. You will partner with application, infrastructure, and service management teams to embed observability into the software development lifecycle while driving automation, standardization, and continuous improvement across a complex hybrid technology landscape.

If you thrive in a collaborative, customer-focused environment and enjoy developing innovative solutions that create mutual value, we'd love to hear from you.

What You Will Do:

• Lead the architecture, administration, and optimization of Enbridge's Dynatrace observability platform, ensuring scalable and consistent monitoring across on-premises, cloud, and SaaS environments.
• Drive enterprise-wide application onboarding and observability adoption by collaborating with application owners, development teams, and managed service providers.
• Design and enhance alerting, event management, and incident integrations to improve service reliability, reduce false-positive alerts, and lower MTTI and MTTR.
• Develop and maintain observability-as-code solutions using CI/CD pipelines, automation frameworks, APIs, and infrastructure-as-code tools.
• Define, implement, and report on service level indicators (SLIs), service level objectives (SLOs), and key business performance metrics for critical applications.
• Act as the senior escalation point for complex monitoring and performance issues, leading root-cause analysis and driving long-term reliability improvements.
• Mentor technical teams and contribute to observability governance, best practices, standards, and strategic roadmap development across the organization.

Who You Are:

• Related university degree or two-year technical diploma in Computer Science, Information Technology, Engineering, or a related discipline. Without a degree, 3 additional years of related experience are required.
• 7+ years of directly related experience in application performance monitoring, observability, site reliability engineering (SRE), or IT operations, including significant hands-on Dynatrace experience within a large enterprise environment.
• Strong expertise in Dynatrace technologies, including OneAgent, ActiveGate, Davis AI, Smartscape, PurePath and distributed tracing, real-user and synthetic monitoring, log analytics, IAM policies, Workflows, and Dynatrace APIs.
• Proven experience designing monitoring strategies, implementing observability standards, and leveraging metrics, logs, traces, SLIs, and SLOs to improve application health and performance.
• Experience with cloud platforms (Azure and/or AWS), Kubernetes, microservices, REST APIs, ServiceNow integrations, and modern DevOps practices.
• A record of measurable results, such as lower MTTR, fewer false-positive alerts or wider monitoring coverage.
• Strong automation and scripting skills using tools such as Python, PowerShell, Terraform, Git, Azure DevOps, or GitHub Actions.
• Advanced experience with Dynatrace Query Language on Grail, including complex queries, dashboards and Notebooks.
• Expedience with networking and databases such as TCP/IP, DNS and load balancers; monitoring SQL and NoSQL database performance.
• Collaborate to work better across silos; works with application, infrastructure, cyber, ITSM and vendor teams.
• Excellent communication, stakeholder management, and problem-solving skills, with the ability to translate technical findings into meaningful business outcomes.

Preferred:

• Professional certifications such as Dynatrace Associate, Professional or Master, CAPM, PMP, CSM, or cloud and platform certifications including Azure, AWS, OpenTelemetry, or Kubernetes (CKA/CKAD) would be an asset.
• Experience leading or supporting enterprise observability initiatives, including establishing an Observability Centre of Excellence, implementing monitoring strategies, and driving adoption across large organizations.
• Knowledge of observability and monitoring technologies such as Splunk, Datadog, AppDynamics, Prometheus, Grafana, Oracle Enterprise Manager, Kafka, ELK, Cribl, and enterprise platforms including Oracle, SAP, Maximo, Workday, and OIC.
• Experience within energy, utilities, or other regulated industries, with exposure to AIOps, automated remediation, security observability, AI-driven monitoring solutions, and a demonstrated passion for innovation, continuous improvement, and mentoring technical teams.

Working Conditions:

• Typical office environment, with occasional travel within Canada and the United States.
• Participation in occasional after-hours support activities related to critical incidents, platform upgrades, implementations, or maintenance activities.
• Ability to manage competing priorities in a fast-paced operational environment while supporting enterprise-wide observability initiatives.
• Collaboration across multiple locations and time zones with internal teams and external partners.

Physical Requirements include but are not limited to:

Grasping, kneeling, light – moderate lifting (objects up to 20 pounds), reaching above shoulder, repetitive motion, typing, sitting, standing, visual requirement (able to see screens, detect color coding, read fine print), hearing requirement and the ability to sit at a computer for long periods of time.

Mental Requirements (Both Field & Office) include but are not limited to:

Ability to: understand, remember and apply oral and/or written instructions or other information, understand complex problems and collaborate/explore alternative solutions, organize thoughts and ideas into understandable terminology, organize and prioritize work schedule on a short-term basis, make decisions which have moderate impact on the immediate work unit and monitor impact outside this area, understand and follow basic instructions and guidelines, complete routine forms, compose letters, outlines, memoranda and basic reports and communicate with individuals via telephone.

Salary:

• Ranges from $120,000 – $150,000 USD for US locations based upon candidate’s experience, skills, and internal equity.
• Ranges from $120,000 – $150,000 CAD for Ontario locations based upon candidate’s experience, skills, and internal equity.
• Applicable compensation policies and guidelines apply to internal candidates.

Benefits:

• A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health, dental, insurance and disability.
• A paid maternity and parental leave benefit that offers up to 20 weeks of paid leave for birth-giving parents and up to 12 weeks for other eligible parents, providing flexibility and support during this important life event.
• Valuable retirement savings plans, including a savings plan with company stock as an investment option.
• Paid time off/vacation/sick, plus paid personal days off (depending on location), and paid holidays.
• An Employee and Family Assistance Program.
• A Wellness Program, which focuses on supporting healthier employees by providing tools, resources, and opportunities to improve physical, mental, social, and financial well-being.
• Enbridge’s FlexWork (hybrid work model) offers eligible employees (Manager and below) the option to work from home on Wednesdays and Fridays, opt for a compressed work week schedule, or have flexible start and end times. Role requirements determine your eligibility for each option.

Note* This position is not eligible for employment-based sponsorship now or in the future. Applicants must be legally authorized to work in the country where the position is located without requiring sponsorship from Enbridge now or in the future.

Enbridge is committed to using AI responsibly. AI may assist with certain recruiting activities, but it is not used to make employment decisions. All employment decisions are made by people.

At Enbridge, we are dedicated to our core value of Inclusion. We are proud to be an Equal Opportunity Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting [email protected].

Information For Applicants:

• Applications can be submitted via our online recruiting system only.

• We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.

• Final candidates for this position may be required to undergo a security screening, including a criminal records check.

To learn more about us, visit www.enbridge.com