Specialist, French Translator (12 Month Contract)

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

• We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
• We Will be Customer Centric.
• We Will Be Data Driven – System Thinking – Entrepreneurial.
• We are Committed to True and Shared Value Creation.
• We Will be Human-Centered and AI Enabled.
• We are Committed to Caring About Each Other, Our Communities, Our Environment.

MISSION

The French Translator is responsible for supporting the various French language needs of the business.

KEY PERFORMANCE METRICS

• Delivery of clear and concise communications that adhere to Indigo brand guidelines

KEY ACCOUNTABILITIES

Functional

• Translate and adapt English-to-French retail marketing content, including in-store signage, emails, packaging, promotional campaigns, product descriptions, and contest rules
• Translate and adapt corporate content, including internal and store communications, ensuring clear, accurate, and consistent messaging for diverse audiences
• Review, proofread and correct a wide range of materials to ensure that they are accurate for the French-Canadian audience
• Ensure client and audience satisfaction
• Possess the ability to capture corporate voice and tone in translations
• Deliver quality content in an efficient and timely manner
• Act as an advocate for the customer by placing them at the forefront of all decision-making and design processes
• Proactively identify and anticipate customer expectations and needs
• Embrace and seek out technology that creates high-tech and high-touch solutions for Indigo’s customers
• Challenge the status quo by consistently identifying areas for improvement, diagnosing issues and working to resolve them

SCOPE

Reports to: Manager, Retail Experience and Communications

Manager once Removed (MOR): Director, Retail Experience and Communications

KEY RELATIONSHIPS

Internal:

• Team members
• All business units

External:

• Freelancers

QUALIFICATIONS

Work Experience/Education/Certifications

• Bachelor's degree or higher in translation, 1-3+ years related experience and/or training, or equivalent combination of experience and education
• Communications, retail, marketing and product description translation experience

Competencies/Skills/Attributes

• Bilingual French and English communication and written skills
• Proficiency in both French and English grammar
• Ability to determine and enforce quality standards in all projects
• Ability to interpret the meaning of English texts and transpose it to French
• Ability to understand the company voice and to accurately reflect it in translations
• Proficiency in post-editing machine and AI-generated translations
• Superior problem-solving skills and sense of urgency
• Ability to work well under pressure, to establish a timeline and to multitask daily
• Ability to work independently, to prioritize workload efficiently and to manage assignments
• Strong proficiency in MS Office
• Knowledge of Logiterm is considered an asset

Please note: shortlisted candidates will be asked to complete a translation test.

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at [email protected].

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.