Specialist, Digital Employee Experience

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Join our Chief Technology Office's Digital Employee Experience team and help build a frictionless technology ecosystem where enterprise tools like Microsoft Teams, Microsoft 365, and AI-powered solutions become trusted productivity partners for all Sun Life employees.

This role is perfect for someone passionate about making technology accessible, driving adoption, and advocating for employee needs through clear communication and thoughtful change management.

What You'll Impact

• Drive Adoption Success – Develop communications and change strategies that help employees embrace new technologies with confidence
• Be the Voice of the Employee – Gather real feedback to advocate for employee needs and continuously improve our technology experience
• Create Clarity from Complexity – Produce clear, accessible content that helps employees understand and maximize workplace tools
• Build Connections – Partner with IT teams and business units to bridge the gap between technology capabilities and employee needs
• Fuel Continuous Improvement – Document best practices and contribute to initiatives that enhance the digital workplace

What You'll Do

• Develop employee-facing communications, support materials, and documentation
• Execute communication plans to support technology initiatives and changes
• Manage and maintain digital content across knowledge platforms, collaboration spaces, and learning communities
• Gather employee feedback through surveys, listening channels, and engagement activities
• Contribute to the development and documentation of best practices
• Work with internal partners to understand needs and support solution delivery
• Coordinate with subject matter experts to develop accurate and useful content
• Provide guidance and support to co-op students or new team members, as needed
• Help employees and partners understand how to use tools effectively

What do you need to succeed?

• Post-secondary education in communications, business, technology, or related field (or equivalent experience)
• 1–2 years of experience in technology and/or business communication - Experience with Microsoft 365 tools (Teams, SharePoint, Office)
• Strong written and verbal communication skills—you explain technology in plain language
• Strong organizational skills with the ability to manage multiple priorities - Passion for learning new technologies and helping others succeed
• Ability to work with business partners to understand their needs and deliver solutions

Great to Have: -

• Basic design skills (PowerPoint or visual content creation) -
• Experience supporting technology adoption or change initiatives

What's In It For You

• Recognized Workplace Culture – We're proud to be a 2026 Best Workplace in Canada by Great Place to Work® Canada
• Mental Health Leadership – Excellence Canada recognized us with their Canada Order of Excellence for Mental Health at Work®
• Holistic Wellness Programs – Support for mental, physical, and financial health
• Flexible Work Model – Hybrid work environment where you and your leader choose what works best for business needs and your preferences

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.  

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to [email protected].

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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