Senior Solution Consultant

Be the one building AI-powered experiences where they matter most

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Do you have a passion for solving problems and understanding what customers need?

Are you interested in working in an evolving technical space where you bring in new ideas to help your customers transform and innovate their business? As a Solution Consultant, you will listen to the customer to understand their needs and create compelling business solution roadmaps — increasingly powered by AI.

We look for individuals who have a proven track record of finding creative ways of solving complex problems. An out-of-the-box thinker who can drive customer success and build lasting relationships. As a technical ambassador of Genesys, you will be challenged to Go Big, showcasing the Genesys continuously evolving and innovative customer experience offering — including the latest in Genesys AI, from self-service and agent assistance to journey management and automation.

Why work for Genesys?

• You will showcase your technical expertise and creative talents by developing and presenting dynamic demonstrations to executives, stakeholders and key influencers.

• You will have a unique opportunity to understand our customers' strategies and help them drive their business using our unique solutions.

• You will work at the forefront of AI in customer experience, helping customers understand and adopt capabilities such as LLM-powered virtual agents, agent copilots, and AI-driven orchestration.

• You will have flexibility and independence in designing your work.

• You will be able to access on-demand and in-person training.

• You will have internal resources you can call on to help you understand and solve technical challenges.

• You will have the ability to work closely with other brilliant individuals to collaboratively solve complex technical problems.

What you will be doing

Discover

You will run workshops with business users to uncover gaps and opportunities, define the projected benefits and present the outcomes to all stakeholders. You will lead technical discovery to identify where AI can improve customer experience, operational efficiency and measurable business outcomes.

Design

You will create customized demos and tell the story that showcases the solution. You will support solution designs for customer experience use cases — including self-service, agent assistance, journey management and back-office automation — that may combine LLMs, deterministic workflows, orchestration, fallback strategies and human handoff patterns. You will help customers ground AI responses in trusted enterprise data through knowledge and content strategies, and articulate trade-offs across accuracy, latency, cost and governance.

Demonstrate & Validate

You will build and deliver compelling technical demonstrations and presentations that explain AI capabilities, integration points and business impact. You will support sandbox and trial engagements, AI prototypes and value assessments that help customers validate use cases, integrations and success criteria — and partner with account teams and Professional Services to transition successful engagements toward production.

Learn & Share

You will stay up to date on Genesys products, Genesys AI capabilities and industry best practices, allowing you to continue advising the customer through the implementation process to ensure value. You will share field feedback and customer insights with Product Management, and contribute reusable assets and enablement content that help scale the broader team.

What do you need to have to be successful?

• A passion for technology, AI and helping people solve problems.

• Interpersonal communication skills, with polished verbal and written communication — able to explain complex technical and AI concepts in clear business terms for both technical and non-technical stakeholders, including executive audiences.

• Ability to work in a fast-paced, cross-functional team environment; able to multitask, prioritize and be detail-oriented.

• Technological know-how of IT concepts, software standards, database and networking technologies.

• AI fluency: Working knowledge of AI in customer experience — such as NLU/NLP, LLMs, retrieval-augmented generation (RAG), prompt design, and orchestration or agentic patterns — and the ability to position their business value.

• Integration & prototyping: Practical experience integrating cloud or AI solutions with enterprise platforms via RESTful APIs; familiarity with AI-assisted or agentic coding tools and scripting (e.g., Python, JavaScript) to accelerate demos, integrations and proofs of value is a strong asset.

• Ability to understand customers' security, governance and data-access needs and articulate a solution, including AI evaluation, quality measurement and monitoring considerations.

• Bachelor's degree or 5+ years of work experience; experience implementing or integrating with CRMs and/or software implementation or coding experience preferred.

• Experience working with a Cloud or SaaS company preferred; knowledge of Genesys Cloud and Genesys AI a strong asset.

• Sales acumen: Experience partnering with sales teams to understand customer challenges and provide technical solutioning that supports opportunity progression.

• Languages: Bilingualism (English and French). French is an asset but not required.

• Ability to travel up to 50%.

About Genesys

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales, and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability, and flexibility. Visit www.genesys.com.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

This is an active opening at Genesys. We use Artificial Intelligence to support the hiring process, but every application is reviewed by our Talent Acquisition team, looking beyond keywords to focus on your experience and potential.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.