Jobs at Genesys

Lead the architecture and end-to-end delivery of enterprise IVR, routing, conversational AI, generative AI, and agentic virtual agent solutions. Responsibilities include developing bots, designing integrations, optimizing speech experiences, leading Agile delivery, establishing testing and deployment practices, advising customers, delivering training, and providing technical leadership. The role requires extensive experience with Dialogflow, Lex, enterprise APIs, architecture, software development, and customer-facing technical consulting.

Leads sales strategy and customer engagement for Genesys AI and Experience Orchestration solutions. Partners with account executives, senior clients, and cross-functional teams to develop pipeline, shape opportunities, run customer workshops, coordinate AI proofs of concept, and support positioning, proposals, pricing, and presentations. Acts as a subject matter expert, develops territory and account strategies, enables sales teams, and influences AI-powered customer experience adoption.

Leads the Business Development organization across Canada and strategic accounts, owning pipeline-generation strategy, forecasting, conversion performance, and regional growth. Responsibilities include coaching and developing BDRs, creating enablement and promotion programs, partnering with Sales and Marketing on go-to-market strategies, analyzing pipeline data, scaling repeatable processes, and promoting CRM, sales engagement, and AI-enabled prospecting tools.

Own the quality strategy for high-volume batch analytics systems and data pipelines. Design automated test frameworks, validate REST APIs and distributed microservices, assess architecture risks, and execute functional, performance, security, and accessibility testing. Maintain Jenkins and TestNG CI/CD suites, lead exploratory validation, influence cross-functional engineering practices, and mentor junior engineers. The role focuses on ensuring reliability, scalability, and customer trust in cloud-based, multi-tenant platforms.

Lead coordination and operational rhythm for an engineering platform portfolio. Ensure cross-team alignment, manage dependencies and risks, maintain Jira/Confluence tracking, produce executive communications and dashboards, improve documentation and automation, and streamline intake and reporting to accelerate delivery and reduce friction.

Drives Professional Services revenue growth across strategic Canadian accounts by building pipelines, developing account strategies, leading complex services sales, and closing enterprise engagements. Advises executives on AI adoption, cloud migration, CX transformation, automation, analytics, and governance. Partners with sales, customer success, solution consulting, and delivery teams to align commercial commitments with customer outcomes, expand existing accounts, and achieve revenue targets.

Lead end-to-end delivery of complex technical programs for a cloud platform by aligning engineering, product, and analytics teams. Drive planning, risk mitigation, resource optimization, and data-driven performance analysis. Implement scalable program frameworks, communicate status to senior stakeholders, and influence technical and operational strategy to achieve measurable business outcomes.

Lead the design and delivery of Agentic AI solutions to enhance customer experience and operational efficiency, focusing on enterprise-wide AI transformation.