Jobs at Genesys

The Senior AI Architect designs end-to-end AI systems, optimizes architectures, establishes evaluation frameworks, leverages real-time data, and collaborates with customers and account teams to deploy AI solutions and improve customer experience.

The Product Marketing Manager at Genesys will drive go-to-market strategy, collaborate across teams, and translate complex data into valuable propositions to enhance customer experiences.

Design, develop, and maintain Salesforce CRM and CPQ solutions including Apex, LWC, Flows, and integrations. Support quote-to-cash workflows, Zuora integrations, code reviews, testing, deployments, production troubleshooting, and technical documentation in a cross-functional agile team.

Support and troubleshoot enterprise billing platform across Salesforce, Zuora, AWS and Workday Financials. Monitor systems, resolve incidents and data discrepancies, participate in on-call rotations, collaborate with Engineering/Product/Finance, maintain runbooks, and improve monitoring and SOX-compliant operational controls.

The role involves ensuring quality and reliability of a routing engine, developing automated testing solutions, and improving CI/CD pipelines. Collaborate with engineering and product teams to elevate quality standards and influence design decisions.

As a Lead Test Engineer, you will design test strategies, implement automation, evaluate user experience, and ensure overall feature quality while collaborating with cross-functional teams.

Serve as primary advisor for a portfolio of enterprise customers, driving value realization, adoption, retention and advocacy. Orchestrate cross-functional teams, run Quarterly Business Reviews, develop success plans, monitor health metrics, and resolve customer needs to meet clients' business objectives.

Lead the design and delivery of Agentic AI solutions to enhance customer experience and operational efficiency, focusing on enterprise-wide AI transformation.

Lead end-to-end delivery of complex technical programs for a cloud platform by aligning engineering, product, and analytics teams. Drive planning, risk mitigation, resource optimization, and data-driven performance analysis. Implement scalable program frameworks, communicate status to senior stakeholders, and influence technical and operational strategy to achieve measurable business outcomes.

The Telecom Operations Specialist manages global messaging capabilities, ensuring compliance, resolving issues, and coordinating with teams and vendors for operational excellence.

Lead services-led growth across strategic enterprise accounts by owning Professional Services sales motion, building services pipeline, positioning advisory and implementation offerings, influencing executives on AI and transformation roadmaps, and aligning sales with delivery to drive revenue, adoption, retention, and expansion.