Jobs at Genesys

The role involves ensuring quality and reliability of a routing engine, developing automated testing solutions, and improving CI/CD pipelines. Collaborate with engineering and product teams to elevate quality standards and influence design decisions.

As a Lead Test Engineer, you will design test strategies, implement automation, evaluate user experience, and ensure overall feature quality while collaborating with cross-functional teams.

The Sr. DevOps Engineer will enhance internal tooling for developers, design APIs, improve service reliability, and collaborate with teams for operational improvements.

The Senior AI Architect designs end-to-end AI systems, optimizes architectures, establishes evaluation frameworks, leverages real-time data, and collaborates with customers and account teams to deploy AI solutions and improve customer experience.

Lead the go-to-market strategy for AI-powered workforce engagement solutions, focusing on employee productivity and customer experiences. Collaborate across teams to align marketing strategies and drive enterprise adoption while optimizing performance and growth.

The Product Marketing Manager at Genesys will drive go-to-market strategy, collaborate across teams, and translate complex data into valuable propositions to enhance customer experiences.

The Telecom Operations Specialist manages global messaging capabilities, ensuring compliance, resolving issues, and coordinating with teams and vendors for operational excellence.

Design, build, and operate large-scale distributed batch and streaming data systems on AWS. Develop production-grade services, data pipelines (Spark/Hadoop/Airflow), microservices, IaC/CI-CD, and tooling; mentor peers and troubleshoot complex production issues to ensure reliability, scalability, and observability of Cloud Analytics platform.

The Software Architect will design and evolve distributed search systems, ensuring performance and reliability while influencing architecture and collaborating with cross-functional teams.