Jobs at Genesys

As a Lead Test Engineer, you will design test strategies, implement automation, evaluate user experience, and ensure overall feature quality while collaborating with cross-functional teams.

Design, develop, and maintain Salesforce CRM and CPQ solutions including Apex, LWC, Flows, and integrations. Support quote-to-cash workflows, Zuora integrations, code reviews, testing, deployments, production troubleshooting, and technical documentation in a cross-functional agile team.

Lead end-to-end delivery of complex technical programs for a cloud platform by aligning engineering, product, and analytics teams. Drive planning, risk mitigation, resource optimization, and data-driven performance analysis. Implement scalable program frameworks, communicate status to senior stakeholders, and influence technical and operational strategy to achieve measurable business outcomes.

Identify and win net-new B2B SaaS customers through outbound prospecting, build and manage a qualified pipeline, advance deals using sales tools, collaborate with cross-functional partners, represent Genesys to executive stakeholders, and use intent and CRM platforms to drive revenue.

Lead coordination and operational rhythm for an engineering platform portfolio. Ensure cross-team alignment, manage dependencies and risks, maintain Jira/Confluence tracking, produce executive communications and dashboards, improve documentation and automation, and streamline intake and reporting to accelerate delivery and reduce friction.

Run discovery workshops, design AI-enabled customer experience solutions, build demos and prototypes, validate use cases, and support transitions to production. Advise on integrations, governance, and AI trade-offs while collaborating with sales, product, and professional services to drive customer outcomes.

Lead the design and delivery of Agentic AI solutions to enhance customer experience and operational efficiency, focusing on enterprise-wide AI transformation.

The Telecom Operations Specialist manages global messaging capabilities, ensuring compliance, resolving issues, and coordinating with teams and vendors for operational excellence.