Jobs at Genesys

Leads sales strategy and customer engagement for Genesys AI and Experience Orchestration solutions. Partners with account executives, senior clients, and cross-functional teams to develop pipeline, shape opportunities, run customer workshops, coordinate AI proofs of concept, and support positioning, proposals, pricing, and presentations. Acts as a subject matter expert, develops territory and account strategies, enables sales teams, and influences AI-powered customer experience adoption.

Own the reliability and resilience of enterprise IAM services, resolving incidents, monitoring authentication and provisioning signals, correlating events, improving detection rules, validating automated remediation, and optimizing identity lifecycle workflows. The role supports Okta, Active Directory, and Microsoft Entra ID environments, contributes to post-incident improvements, partners across technical teams, and participates in rotational on-call support.

Leads the Business Development organization across Canada and strategic accounts, owning pipeline-generation strategy, forecasting, conversion performance, and regional growth. Responsibilities include coaching and developing BDRs, creating enablement and promotion programs, partnering with Sales and Marketing on go-to-market strategies, analyzing pipeline data, scaling repeatable processes, and promoting CRM, sales engagement, and AI-enabled prospecting tools.

Lead the design and delivery of Agentic AI solutions to enhance customer experience and operational efficiency, focusing on enterprise-wide AI transformation.

Run discovery workshops, design AI-enabled customer experience solutions, build demos and prototypes, validate use cases, and support transitions to production. Advise on integrations, governance, and AI trade-offs while collaborating with sales, product, and professional services to drive customer outcomes.