Jobs at Genesys

Own the reliability and resilience of enterprise IAM services, resolving incidents, monitoring authentication and provisioning signals, correlating events, improving detection rules, validating automated remediation, and optimizing identity lifecycle workflows. The role supports Okta, Active Directory, and Microsoft Entra ID environments, contributes to post-incident improvements, partners across technical teams, and participates in rotational on-call support.

Leads the Business Development organization across Canada and strategic accounts, owning pipeline-generation strategy, forecasting, conversion performance, and regional growth. Responsibilities include coaching and developing BDRs, creating enablement and promotion programs, partnering with Sales and Marketing on go-to-market strategies, analyzing pipeline data, scaling repeatable processes, and promoting CRM, sales engagement, and AI-enabled prospecting tools.

As a Lead Test Engineer, you will design test strategies, implement automation, evaluate user experience, and ensure overall feature quality while collaborating with cross-functional teams.

Lead coordination and operational rhythm for an engineering platform portfolio. Ensure cross-team alignment, manage dependencies and risks, maintain Jira/Confluence tracking, produce executive communications and dashboards, improve documentation and automation, and streamline intake and reporting to accelerate delivery and reduce friction.

Lead end-to-end delivery of complex technical programs for a cloud platform by aligning engineering, product, and analytics teams. Drive planning, risk mitigation, resource optimization, and data-driven performance analysis. Implement scalable program frameworks, communicate status to senior stakeholders, and influence technical and operational strategy to achieve measurable business outcomes.

Run discovery workshops, design AI-enabled customer experience solutions, build demos and prototypes, validate use cases, and support transitions to production. Advise on integrations, governance, and AI trade-offs while collaborating with sales, product, and professional services to drive customer outcomes.

The Telecom Operations Specialist manages global messaging capabilities, ensuring compliance, resolving issues, and coordinating with teams and vendors for operational excellence.