Teams at Genesys

Own the reliability and resilience of enterprise IAM services, resolving incidents, monitoring authentication and provisioning signals, correlating events, improving detection rules, validating automated remediation, and optimizing identity lifecycle workflows. The role supports Okta, Active Directory, and Microsoft Entra ID environments, contributes to post-incident improvements, partners across technical teams, and participates in rotational on-call support.

Leads the Business Development organization across Canada and strategic accounts, owning pipeline-generation strategy, forecasting, conversion performance, and regional growth. Responsibilities include coaching and developing BDRs, creating enablement and promotion programs, partnering with Sales and Marketing on go-to-market strategies, analyzing pipeline data, scaling repeatable processes, and promoting CRM, sales engagement, and AI-enabled prospecting tools.

As a Lead Test Engineer, you will design test strategies, implement automation, evaluate user experience, and ensure overall feature quality while collaborating with cross-functional teams.