Teams at Genesys

As a Lead Test Engineer, you will design test strategies, implement automation, evaluate user experience, and ensure overall feature quality while collaborating with cross-functional teams.

Run discovery workshops, design AI-enabled customer experience solutions, build demos and prototypes, validate use cases, and support transitions to production. Advise on integrations, governance, and AI trade-offs while collaborating with sales, product, and professional services to drive customer outcomes.

Lead the design and delivery of Agentic AI solutions to enhance customer experience and operational efficiency, focusing on enterprise-wide AI transformation.