Teams at Genesys

Develop full-stack Workforce Management software for enterprise customers. Build scalable backend services and APIs with Kotlin, Spring Boot, AWS Lambda, and cloud technologies, while creating responsive frontend experiences with TypeScript, Vue.js, HTML, and CSS/LESS. Collaborate with engineering, product, design, and cross-functional teams; write tested, maintainable code; troubleshoot defects; and improve system reliability, security, performance, and scalability. The role also involves code reviews, automated testing, continuous improvement, and responsible use of AI-assisted development tools.

Lead the architecture and end-to-end delivery of enterprise IVR, routing, conversational AI, generative AI, and agentic virtual agent solutions. Responsibilities include developing bots, designing integrations, optimizing speech experiences, leading Agile delivery, establishing testing and deployment practices, advising customers, delivering training, and providing technical leadership. The role requires extensive experience with Dialogflow, Lex, enterprise APIs, architecture, software development, and customer-facing technical consulting.

Lead coordination and operational rhythm for an engineering platform portfolio. Ensure cross-team alignment, manage dependencies and risks, maintain Jira/Confluence tracking, produce executive communications and dashboards, improve documentation and automation, and streamline intake and reporting to accelerate delivery and reduce friction.